The functional consultant is tasked with implementing a solution to optimize the organization’s business processes. This role uses cloud SaaS technologies to develop improvements in process efficiency and to integrate a certain level of automation.
It also involves implementing low-code solutions or types of reports related to information analytics.
The following training programs aim to:
Possible certifications upon completing your training include:
This training program guides participants in mastering effective prompting techniques across the Microsoft 365 ecosystem, including PowerPoint, Word, Excel, Teams, and Outlook. The course also explores Microsoft 365 Copilot Chat capabilities while explaining the crucial distinctions between enterprise data and web-based information.
The Microsoft PL-300 certification represents a crucial step for professionals seeking to demonstrate their expertise in data analysis with Power BI. This certification attests to a deep understanding and mastery of Power BI tools and techniques, making it a valuable accreditation in the field of data analysis.
This certification training covers various methods and best practices that align with business and technical requirements for modeling, visualizing, and analyzing data with Power BI. The course will show how to access and process data from a range of data sources, including relational and non-relational sources. Finally, this course will also cover the management and deployment of reports and dashboards for sharing and distributing content.
This three-day Microsoft course provides preparation for the PL-300: Microsoft Power BI Data Analyst exam to earn the Microsoft Certified: Power BI Data Analyst Associate certification.
In today’s fast-paced digital landscape, the growing demand for efficient data management, streamlined workflows, and interactive applications has led to the emergence of platforms like Microsoft’s Power Platform. The PL-900 certification plays a crucial role for professionals aiming to validate their expertise in fully leveraging this platform.
This Microsoft-certified course helps participants understand the business value and capabilities of the Power Platform. Create simple applications, connect data with the Common Data Service, build a Power BI dashboard, automate a process with Power Automate, and create a chatbot with Power Virtual Agents.
This course provides comprehensive preparation for the PL-900: Microsoft Power Platform Fundamentals exam to obtain the Microsoft Certified: Power Platform Fundamentals certification.
The Microsoft AB-620 course, Design and Build Integrated AI Agent Solutions in Copilot Studio, is for advanced developers and builders who design, extend, and integrate agents for enterprise solutions. This program validates candidates’ ability to plan and configure an agent solution (integrations with enterprise systems, identity strategy, channels and deployment, responsible AI, security, and governance), and then implement agents in Microsoft Copilot Studio with reusable components and a production-ready approach.
Participants learn to frame scenarios, define requirements, and then build agents through hands-on labs: creating and monitoring agent flows (including human-in-the-loop flows), configuring actions and connectors, adding input/output parameters, and implementing error handling. The course also covers the configuration of advanced topics and responses (response formatting, custom queries, custom knowledge sources, API calls/Send HTTP requests, generative answers node, adaptive cards, variables), as well as integration with enterprise knowledge sources (Copilot and Power Platform connectors, Azure AI Search) and tools (REST APIs, custom connectors, MCP tools, computer usage). Finally, participants learn how to test and manage agents (test sets, evaluation methods, results analysis) and apply ALM (solutions, environment variables, Power Platform Pipelines) for reliable deployment.
This course provides comprehensive preparation for the AB-620 exam, leading to the Microsoft Certified: AI Agent Builder Associate certification.
The Microsoft AB-410 – Intelligent Applications Builder Associate course is designed for professionals who want to design and deliver intelligent business applications on the Power Platform, with a structured integration of Copilot capabilities and AI. This program validates candidates’ ability to analyze requirements, design a solution, and then configure and deploy applications and automations that combine user experience, data, and intelligence.
Students will learn to conduct discovery activities, capture requirements, engage business experts and stakeholders, and then translate those requirements into concrete solutions. Through hands-on labs, they will develop optimized applications and user journeys, implement integrations with existing systems, perform data conversions, and build process automations tailored to real-world scenarios. The course covers the core components of the Power Platform including Power Apps, Power Automate, and Power BI with a focus on Microsoft Dataverse, extending via connectors, and using AI capabilities (including AI Builder) to enhance applications and processes.
This course provides comprehensive preparation for the AB-410: Intelligent Applications Builder Associate exam, leading to the Microsoft Certified: Intelligent Applications Builder Associate certification.
This comprehensive learning path explores the implementation and management of no-code intelligent agents within Microsoft 365 Copilot Chat and SharePoint environments, demonstrating how business professionals can design, deploy, and leverage these AI-powered assistants to streamline their daily workflows.
This course covers the methods and practices for implementing and managing enterprise-scale data analytics solutions with Microsoft Fabric. Students will learn to use dataflows, pipelines, and Fabric notebooks to develop analytical resources such as semantic models, data warehouses, and lakehouses.
This course is designed for experienced data professionals qualified in data preparation, modeling, analysis, and visualization, such as those with the Microsoft Certified: Power BI Data Analyst Associate (PL300) certification.
Learners should have prior experience using one of the following programming languages: Structured Query Language (SQL), Kusto Query Language (KQL), or Data Analysis Expressions (DAX).
This course provides comprehensive preparation for the DP-600: Implementing Analytics Solutions Using Microsoft Fabric exam, leading to the Microsoft Certified: Fabric Analytics Engineer Associate certification.
This course will show you how to structure and manage your sales process with Dynamics 365, while leveraging native integration with Microsoft 365 and Power Platform. You will learn how to effectively manage accounts and contacts, qualify and track leads, and manage opportunities and the pipeline within Dynamics 365 Sales to improve sales visibility, collaboration, and team performance.
This course introduces you to the Microsoft Dynamics 365 Contact Center, focusing on its key features and user experience. Participants will learn about work allocation mechanisms, understand how conversations are optimally routed, and explore the daily workflows of contact center agents and supervisors.
Upon completion of the course, learners will have the knowledge necessary to navigate and effectively manage the Dynamics 365 Contact Center environment.
This course will teach you how to optimize and automate business processes using Dynamics 365 customer engagement apps, while leveraging seamless integration with Microsoft 365. You’ll learn to deliver effective customer support with AI-driven Dynamics 365 Customer Service, enhance customer experience through intelligent omnichannel communication in the Dynamics 365 Contact Center, and boost first-time resolution rates for field teams with AI-powered Dynamics 365 Field Service.
Gain a solid foundation in Microsoft Dynamics 365 Finance by mastering ERP fundamentals, navigation, security, and shared features. Explore advanced tools such as Copilot automation, AI-powered forecasting, and intelligent collections. We cover financial reporting, budgeting, API/AR processes, and integration with Microsoft 365 and Power Platform. Learn to optimize operations through business events, electronic reporting, and customization to support better decision-making.
In the dynamic field of enterprise solutions, where efficiency and adaptability are paramount, Microsoft Dynamics 365 Business Central stands out as a robust platform. At the forefront of leveraging this platform is the role of a Dynamics 365 Business Central Functional Consultant Associate. The Microsoft Certified Dynamics 365 Business Central Functional Consultant Associate (MB-800) certification training attests to the competence and expertise required to empower businesses through the comprehensive functionalities of Dynamics 365 Business Central.
This course provides comprehensive preparation for the MB-800: Microsoft Dynamics 365 Business Central Functional Consultant exam to obtain the Microsoft Certified: Dynamics 365 Business Central Functional Consultant Associate certification.
Microsoft Dynamics 365, a comprehensive suite of business applications, plays a central role in empowering organizations to deliver exceptional customer service. The Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate (MB230) certification training aims to validate the skills and expertise of professionals in using Dynamics 365 for optimal customer service management.
Using tools such as automatic case creation and queue management frees up your time to focus where you can have the greatest impact, directly with your customers.
This course provides comprehensive preparation for the MB-230: Microsoft Dynamics 365 Customer Service Functional Consultant exam to obtain the Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate certification.
This course teaches learners how to design, configure, and deploy an intelligent contact center using Dynamics 365 Contact Center and built-in AI capabilities, including Microsoft Copilot and AI agent capabilities, to improve customer experience and agent productivity. Participants learn to set up contact center environments (both integrated and standalone), connect data sources and third-party CCaaS solutions, and configure channels (voice and digital), users, security, workload distribution, and routing strategies to support scalable and effective customer engagement. All of this is done within a framework that adheres to governance, security, and best operational practices.
This course provides comprehensive preparation for the AB-250 exam for the Microsoft Certified: Dynamics 365 Contact Center AI Engineer Associate certification.
This course teaches learners how to design, configure, and govern AI-enhanced sales solutions using Dynamics 365 Sales, Microsoft Copilot, and AI agent capabilities to support salespeople throughout the entire lead-to-cash cycle. Participants learn to translate business requirements into sales-centric, AI-prioritizing workflows to improve productivity, forecast accuracy, and decision-making. All of this is done while adhering to the organization’s revenue goals, governance standards, and responsible AI principles.
This course provides comprehensive preparation for the AB-210: Accelerating Sales Pipelines with AI in Dynamics 365 exam, leading to the Microsoft Certified: Dynamics 365 Sales AI Consultant Associate certification.
This four-day Microsoft-certified training analyzes business requirements and translates these requirements into fully realized business processes and solutions that implement industry best practices. Gain a fundamental understanding of accounting principles and a deeper understanding of financial operations concerning core finance operations, manufacturing, retail, and supply chain management. Candidates for this exam typically specialize in one or more feature sets of Dynamics 365 Finance, including core finance, general ledger, taxation, cost accounting, cost management, fixed assets, budgeting, revenue recognition, consolidation and elimination, credit and collections, cash and bank management, and expense management. They understand the relationships between finance and manufacturing, retail, and supply chain management.
This course provides comprehensive preparation for the MB-310: Microsoft Dynamics 365 Finance Functional Consultant exam to obtain the Microsoft Certified: Dynamics 365 Finance Functional Consultant Associate certification.
In the fast-paced field of enterprise solutions, Microsoft Dynamics 365 has emerged as a powerful platform, facilitating seamless integration and efficient business processes. At the heart of mastering Dynamics 365 is the MB-500 certification course, a comprehensive program carefully designed to equip professionals with the skills and knowledge necessary to navigate the complexities of this dynamic ecosystem.
During this five-day Microsoft-certified training, we discuss the tasks necessary to fulfill the role of a developer in Dynamics 365 Finance and Operations Apps. The Dynamics 365 for Finance and Operations Apps Developer is a key technical resource who implements and extends the application to meet business needs.
This course provides comprehensive preparation for the MB-500 exam to obtain the Microsoft Certified: Dynamics 365: Finance and Operations Apps Developer Associate certification.
This seven-day certification program consists of two parts:
This four-day Microsoft-certified training analyzes business requirements and translates these requirements into fully realized business processes and solutions that implement industry best practices. Gain a fundamental understanding of accounting principles and a deeper understanding of financial operations concerning core finance operations, manufacturing, retail, and supply chain management.
This Microsoft certification course prepares you to design agentic AI solutions aligned with business objectives. You will learn to define use cases, design the target architecture, select relevant Microsoft capabilities, and establish security, governance, and compliance requirements to deploy reliable, production-ready AI solutions.
This two-course path provides comprehensive preparation for the MB-310 and AB-100 exams for the Microsoft Certified: Agentic AI Business Solutions Architect certification.
You can purchase an individual part of this certification track – contact us for the details.
This five-day Microsoft-certified training will enable participants to learn the most important features and functionalities required by the Dynamics 365 Supply Chain Management Functional Consultant. This includes product information and how to configure, create, and manage your product and inventory, configuration and processing of supply chain management, transportation management features, warehouse management features, quality management and control functionalities, and the configuration and processing of the master planning.
This course provides comprehensive preparation for the MB-330 exam to obtain the Microsoft Certified: Dynamics 365 Supply Chain Management Functional Consultant Associate certification.
This course focuses on developing applications that extend Business Central. This can include creating new modules and modifying existing ones. The developer can add new business logic or modify existing business logic using events. A developer also enables the integration of Business Central with other applications, including Microsoft Power Platform products.
In this course, participants learn to troubleshoot and debug system issues. This can involve identifying the root cause of a problem, fixing bugs, and testing the solution to ensure it works as intended. Business Central developers may be required to optimize system performance by identifying bottlenecks and improving code quality. Business Central developers are responsible for system upgrades, data migration, and system maintenance to ensure it remains up-to-date and secure.
This course provides comprehensive preparation for the MB-820: Microsoft Dynamics 365 Business Central Developer exam to obtain the Microsoft Certified: Dynamics 365 Business Central Developer Associate certification.
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