Questions & Answers

Welcome to the Eccentrix Questions and Answers section!

Here, we provide clear and detailed answers to the most frequently asked questions about our services, training programs, and overall offerings. Whether you are a potential client or a current participant, this section is designed to offer quick and accessible information, helping you better understand our commitment to you and make informed decisions.

Explore the topics below to find answers to your questions and learn more about how Eccentrix can support your learning and professional development.

TRAINING LOGISTICS

The virtual classroom is a live broadcast mode for your training over the Internet. You can attend the training from any location, at the same pace and in an equally interactive manner as if you were physically in a classroom. We use the Microsoft Teams platform to conduct all our virtual classroom training.

Five business days before the start of the training, participants receive a formal invitation email as a reminder with more information about the training logistics.

No, since the end of 2021, Eccentrix has completely shifted to the virtual classroom – the innovative method of attending your class online via live streaming.

It is from 9 AM to 5 PM. The course is held on weekdays.

Electronic literature is included in the vast majority of training courses. Exceptions may include customized training or short courses (e.g., half-day sessions). Simply check the exclusives section on the course page to see if literature is included.

Yes, there are three breaks. The morning break (20 minutes) around 10:20 AM, the lunch break (one hour) from 12:00 PM to 1:00 PM, and the afternoon break (20 minutes) at 2:30 PM. Break times may vary if the training is private.

You will receive a digital certificate of attendance (either a certificate or a class completion badge, depending on the course), delivered electronically the day after your training ends. Refer to the exclusives section on the chosen course page for details about the certificate of attendance.

If the exam voucher is included in your training package, you can request it through a link provided in the class completion email, or by replying to the same email (sent the day after your course ends).

CONDITIONS

A conventional computer running Windows 7 or higher can be used to attend your training. We use the Microsoft Teams conferencing tool, but it is not mandatory to install it, as you can join your class using the web version. In the case of a technical lab, it is also hosted online, so no special hardware configuration is needed. All that is really required is a stable internet connection to attend the course.

The minimum number of participants varies depending on the chosen training, but it is generally between four to six participants.

The initial response to your request will be provided within the next few minutes following your inquiry during business hours. Eccentrix is committed to responding to all corporate inquiries where client information is complete. A service offer may be sent to you, depending on whether additional information is required.

Our General Conditions address these points. They are accessible via this page: https://www.eccentrix.ca/en/general-conditions

No, our services are dedicated to businesses.

Yes, it is available for viewing on the following page: https://www.eccentrix.ca/en/declaration-of-confidentiality/

TYPES OF TRAININGS AND DATES

A planned date is a date on which the course is planned to take place soon, with the possibility of rescheduling to reach a minimum registration threshold or according to the trainer’s availability.

A guaranteed date means that a sufficient number of participants have registered for a course and a trainer has been assigned, ensuring that the course will definitely take place on that date.

Public training can be attended by participants from different organizations, usually with a scheduled or guaranteed date.

Private training is dedicated exclusively to participants from your company. A sufficient number of participants is required to attend the selected training. There are no dates for private training available on our website – please contact us for details.

In accordance with our General Conditions, it is possible to reschedule private training in certain situations.

Yes, it is common in our industry. The minimum number of registered participants must be reached for the class to start, and the trainer must be available. You can convert the training to private training or register more participants so that we can offer you a guaranteed date or ensure your class takes place sooner.

This means that the training is exclusively available as a private course, meaning it is for a certain number of participants from an organization, with a minimum number of registrations required.

THE PAYMENT OF YOUR TRAINING

You can pay for your training by:

Credit card: a link will be sent to you by email to complete the payment.

Bank transfer: the banking information will be provided on the invoice sent to you.

Payment by check is not accepted.

Within two days of accepting the offer, the invoice will be sent to you. Payment is due seven days from the date of receipt to maintain the agreement, in accordance with Article 7 of the General Conditions.

The prices on the website are in Canadian dollars, excluding taxes. The total amount will be indicated when you fill out the course registration form.

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