Dynamics 365

Eccentrix - Microsoft Learning Partner

Transform your business operations with Eccentrix’s comprehensive Microsoft Dynamics 365 training programs. Our specialized courses cover the complete suite of business applications, from sales and customer service to finance and supply chain management. Whether you’re an IT professional, business user, or developer, our hands-on training prepares you to implement and leverage these powerful business solutions effectively.

Our Dynamics 365 curriculum is designed to address modern business needs across all functional areas, with focused tracks in sales, customer service, finance, supply chain, and development. Led by certified instructors with extensive industry experience, our courses combine theoretical knowledge with practical applications, ensuring you develop the skills needed in today’s digital business environment.

Master the tools for modern sales management and customer engagement. Learn to streamline sales processes, manage opportunities, and drive revenue growth using Dynamics 365 Sales. Our courses cover lead management, opportunity tracking, sales forecasting, and pipeline optimization. Perfect for sales professionals and managers seeking to enhance their sales operations with advanced CRM capabilities.

Transform customer service delivery with comprehensive training in Dynamics 365 Customer Service. Learn to manage customer cases, implement service automation, and optimize customer support operations. Our courses cover case management, knowledge base creation, and service analytics. Ideal for customer service professionals and managers looking to improve service delivery and customer satisfaction.

Develop expertise in financial management and operations with Dynamics 365 Finance. Learn to manage complex financial processes, implement controls, and generate comprehensive financial insights. Our courses cover general ledger, accounts payable/receivable, budgeting, and financial reporting. Perfect for finance professionals and controllers seeking to optimize financial operations.

Master end-to-end supply chain operations with Dynamics 365 Supply Chain Management. Learn to optimize inventory, streamline procurement, and enhance manufacturing processes. Our courses cover warehouse management, production control, and supply chain planning. Ideal for supply chain professionals and operations managers looking to improve operational efficiency.

Transform small and medium-sized business operations with Dynamics 365 Business Central. Learn to manage financials, sales, service, and operations in an integrated solution. Our courses cover financial management, supply chain, project management, and business intelligence. Perfect for business professionals seeking comprehensive business management capabilities.

Master the development and customization of Dynamics 365 applications. Learn to create custom solutions, extend functionality, and integrate with other systems. Our courses cover Power Platform development, custom controls, web resources, and plug-ins. Ideal for developers looking to build and customize business applications on the Dynamics 365 platform.

Microsoft Dynamics 365 training pathways prepare participants for many highly recognized certifications in these technologies. Become a certified Microsoft Dynamics 365 Sales/Associate/Expert by passing the certification exams for which our courses provide comprehensive preparation.

Eccentrix offers live classes for a superior experience. Our courses are interactive and dynamic, thanks to our presentation platform and certified instructors. Join us for quality training and professional development opportunities.

In the dynamic field of enterprise solutions, where efficiency and adaptability are paramount, Microsoft Dynamics 365 Business Central stands out as a robust platform. At the forefront of leveraging this platform is the role of a Dynamics 365 Business Central Functional Consultant Associate. The Microsoft Certified Dynamics 365 Business Central Functional Consultant Associate (MB-800) certification training attests to the competence and expertise required to empower businesses through the comprehensive functionalities of Dynamics 365 Business Central.

This course provides comprehensive preparation for the MB-800: Microsoft Dynamics 365 Business Central Functional Consultant exam to obtain the Microsoft Certified: Dynamics 365 Business Central Functional Consultant Associate certification.

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Duration: 5 days / 35 hours

Microsoft Dynamics 365, a comprehensive suite of business applications, plays a central role in empowering organizations to deliver exceptional customer service. The Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate (MB230) certification training aims to validate the skills and expertise of professionals in using Dynamics 365 for optimal customer service management.

Using tools such as automatic case creation and queue management frees up your time to focus where you can have the greatest impact, directly with your customers.

This course provides comprehensive preparation for the MB-230: Microsoft Dynamics 365 Customer Service Functional Consultant exam to obtain the Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate certification.

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Duration: 4 days / 28 hours

In the era of digital transformation, where businesses strive relentlessly to achieve operational efficiency and customer satisfaction, Microsoft Dynamics 365 has emerged as a revolutionary element. Among its applications, Dynamics 365 Field Service stands out as a powerful tool for organizations looking to optimize their on-site service operations. The Microsoft Certified: Dynamics 365 Field Service Functional Consultant Associate (MB-240) certification attests to professionals’ ability to fully leverage the potential of Dynamics 365 Field Service.

This course provides comprehensive preparation for the MB-240: Microsoft Dynamics 365 Field Service Functional Consultant exam to obtain the Microsoft Certified: Dynamics 365 Field Service Functional Consultant Associate certification.

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Duration: 4 days / 28 hours

This five-day certification track consists of four parts:

Configure Dynamics 365 customer experience model-driven apps (MB-280T01)

This Microsoft-certified training enables participants to customize user experiences with model-driven apps using little to no code. Organizations can create powerful applications that empower users and enhance productivity. This course teaches participants how to configure model-driven apps for Dynamics 365 customer experiences, including Dynamics 365 Sales and Dynamics 365 Customer Insights.

Empower sellers with Dynamics 365 Sales (MB-280T02)

Dynamics 365 Sales helps sales teams accelerate performance through relationship management tools and AI-based analytics. This training teaches participants how to configure and use Dynamics 365 Sales to manage leads, opportunities, product catalogs, and order processing.

Design and deliver powerful customer experiences with Dynamics 365 Customer Insights (MB-280T03)

Dynamics 365 Customer Insights helps organizations deliver personalized and exceptional customer experiences. This training covers integrating data, creating unified profiles, and targeting specific audiences using Customer Insights – Data.

Validate your Dynamics 365 customer experience analyst skills (MB-280T04)

This course prepares you to complete the Dynamics 365 Customer Experience Analyst Capstone Project and validate your skills. Completion of all modules in this learning path is essential. If not yet completed, it is recommended to finish them before starting the capstone project.

These four courses provide comprehensive preparation for the MB-280: Microsoft Dynamics 365 Customer Experience Analyst exam to obtain the Microsoft Certified: Dynamics 365 Customer Experience Analyst Associate certification.

You can purchase an individual part of this certification track – contact us for the details.

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Duration: 5 days / 35 hours

This four-day Microsoft-certified training analyzes business requirements and translates these requirements into fully realized business processes and solutions that implement industry best practices. Gain a fundamental understanding of accounting principles and a deeper understanding of financial operations concerning core finance operations, manufacturing, retail, and supply chain management. Candidates for this exam typically specialize in one or more feature sets of Dynamics 365 Finance, including core finance, general ledger, taxation, cost accounting, cost management, fixed assets, budgeting, revenue recognition, consolidation and elimination, credit and collections, cash and bank management, and expense management. They understand the relationships between finance and manufacturing, retail, and supply chain management.

This course provides comprehensive preparation for the MB-310: Microsoft Dynamics 365 Finance Functional Consultant exam to obtain the Microsoft Certified: Dynamics 365 Finance Functional Consultant Associate certification.

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Duration: 4 days / 28 hours

In the fast-paced field of enterprise solutions, Microsoft Dynamics 365 has emerged as a powerful platform, facilitating seamless integration and efficient business processes. At the heart of mastering Dynamics 365 is the MB-500 certification course, a comprehensive program carefully designed to equip professionals with the skills and knowledge necessary to navigate the complexities of this dynamic ecosystem.

During this five-day Microsoft-certified training, we discuss the tasks necessary to fulfill the role of a developer in Dynamics 365 Finance and Operations Apps. The Dynamics 365 for Finance and Operations Apps Developer is a key technical resource who implements and extends the application to meet business needs.

This course provides comprehensive preparation for the MB-500 exam to obtain the Microsoft Certified: Dynamics 365: Finance and Operations Apps Developer Associate certification.

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Duration: 5 days / 35 hours

This nine-day certification program consists of two parts:

Microsoft Dynamics 365 Finance Functional Consultant (MB-310T00)

This four-day Microsoft-certified training analyzes business requirements and translates these requirements into fully realized business processes and solutions that implement industry best practices. Gain a fundamental understanding of accounting principles and a deeper understanding of financial operations concerning core finance operations, manufacturing, retail, and supply chain management.

Microsoft Dynamics 365: Finance and Operations Apps Solution Architect (MB-700T00)

This five-day Microsoft-certified training is designed to prepare those aspiring to become solution architects and those new to this role to learn about the technical information that solution architects will need to handle during implementation.

These two courses provide comprehensive preparation for the MB-310 and MB-700 exams to obtain the Microsoft Certified: Dynamics 365 Finance and Operations Apps Solution Architect Expert certification.

You can purchase an individual part of this certification track – contact us for the details.

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Duration: 9 days / 63 hours

This five-day Microsoft-certified training will enable participants to learn the most important features and functionalities required by the Dynamics 365 Supply Chain Management Functional Consultant. This includes product information and how to configure, create, and manage your product and inventory, configuration and processing of supply chain management, transportation management features, warehouse management features, quality management and control functionalities, and the configuration and processing of the master planning.

This course provides comprehensive preparation for the MB-330 exam to obtain the Microsoft Certified: Dynamics 365 Supply Chain Management Functional Consultant Associate certification.

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Duration: 5 days / 35 hours

This ten-day certification program consists of two parts:

Conceptualize Supply Chain Management in Microsoft Dynamics 365 (MB-330T00)

This five-day Microsoft-certified training will enable participants to learn the most important features and functionalities required by the Dynamics 365 Supply Chain Management Functional Consultant. This includes product information and how to configure, create, and manage your product and inventory, configuration and processing of supply chain management, transportation management features, warehouse management features, quality management and control functionalities, and the configuration and processing of master planning.

Microsoft Dynamics 365 Supply Chain Management, Expert (MB-335T00)

This five-day Microsoft-certified training deepens participants’ knowledge gained from the Microsoft Dynamics 365: Supply Chain Management (MB-330T00) course while adding topics such as asset management features, configuration and processing of master planning, and the sales and procurement process.

These two courses provide comprehensive preparation for the MB-330 and MB-335 exams to obtain the Microsoft Certified: Dynamics 365 Supply Chain Management Functional Consultant Expert certification.

You can purchase an individual part of this certification track – contact us for the details.

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Duration: 10 days / 70 hours

This course focuses on developing applications that extend Business Central. This can include creating new modules and modifying existing ones. The developer can add new business logic or modify existing business logic using events. A developer also enables the integration of Business Central with other applications, including Microsoft Power Platform products.

In this course, participants learn to troubleshoot and debug system issues. This can involve identifying the root cause of a problem, fixing bugs, and testing the solution to ensure it works as intended. Business Central developers may be required to optimize system performance by identifying bottlenecks and improving code quality. Business Central developers are responsible for system upgrades, data migration, and system maintenance to ensure it remains up-to-date and secure.

This course provides comprehensive preparation for the MB-820: Microsoft Dynamics 365 Business Central Developer exam to obtain the Microsoft Certified: Dynamics 365 Business Central Developer Associate certification.

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Duration: 5 days / 35 hours

This one-day Microsoft-certified training provides a general introduction to the customer engagement features of Dynamics 365. You will become familiar with the concept of customer engagement, as well as each of the customer engagement applications, including Dynamics 365 Marketing, Dynamics 365 Sales, Dynamics 365 Customer Service, Dynamics 365 Field Service, and the CRM functionalities of Dynamics 365 Project Operations.

This course provides comprehensive preparation for the MB-910: Microsoft Dynamics 365 Fundamentals exam to obtain the Microsoft Certified: Dynamics 365 Fundamentals certification.

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Duration: 1 day / 7 hours

In the dynamic landscape of business and technology, staying ahead of the curve is imperative. The Microsoft Certified: Dynamics 365 Fundamentals (ERP) course, coded MB-920, offers a comprehensive and immersive learning experience for individuals seeking expertise in enterprise resource planning (ERP) with Microsoft Dynamics 365.

This one-day Microsoft-certified training will provide you with a general introduction to the financial and operational capabilities of Dynamics 365. You will become familiar with the concept of enterprise resource planning (ERP) and explore the core features of the Finance and Operations application. We will then cover each application individually, including Dynamics 365 Supply Chain Management, Dynamics 365 Finance, Dynamics 365 Commerce, Dynamics 365 Human Resources, and the ERP functionalities of Dynamics 365 Project Operations.

This course provides comprehensive preparation for the MB-920: Microsoft Dynamics 365 Fundamentals (ERP) exam to obtain the Microsoft Certified: Dynamics 365 Fundamentals (ERP) certification.

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Duration: 1 day / 7 hours

This learning path enables you to master customer journey creation and management with Dynamics 365 Customer Insights. You’ll develop essential practical skills including designing advanced marketing resources such as personalized email campaigns, strategic audience segmentation, optimized customer journey architecture, integrating interactive elements into your journeys, as well as deploying and publishing your marketing campaigns. This training prepares you to transform your marketing strategies through intelligent automation and personalized customer engagement.

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Duration: 1 day / 7 hours

This learning path enables you to master segment creation and management with Customer Insights – Data. You’ll develop advanced practical skills including creating personalized segments from customer profiles, generating strategic insights and intelligent suggested segments, as well as optimized management of your segments. To get started effectively, participants will learn to ingest complex datasets and create detailed and actionable customer profiles.

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Duration: 1 day / 7 hours