This five-day certification track consists of four parts:
Configure Dynamics 365 customer experience model-driven apps (MB-280T01)
This Microsoft-certified training enables participants to customize user experiences with model-driven apps using little to no code. Organizations can create powerful applications that empower users and enhance productivity. This course teaches participants how to configure model-driven apps for Dynamics 365 customer experiences, including Dynamics 365 Sales and Dynamics 365 Customer Insights.
Empower sellers with Dynamics 365 Sales (MB-280T02)
Dynamics 365 Sales helps sales teams accelerate performance through relationship management tools and AI-based analytics. This training teaches participants how to configure and use Dynamics 365 Sales to manage leads, opportunities, product catalogs, and order processing.
Design and deliver powerful customer experiences with Dynamics 365 Customer Insights (MB-280T03)
Dynamics 365 Customer Insights helps organizations deliver personalized and exceptional customer experiences. This training covers integrating data, creating unified profiles, and targeting specific audiences using Customer Insights – Data.
Validate your Dynamics 365 customer experience analyst skills (MB-280T04)
This course prepares you to complete the Dynamics 365 Customer Experience Analyst Capstone Project and validate your skills. Completion of all modules in this learning path is essential. If not yet completed, it is recommended to finish them before starting the capstone project.
These four courses provide comprehensive preparation for the MB-280: Microsoft Dynamics 365 Customer Experience Analyst exam to obtain the Microsoft Certified: Dynamics 365 Customer Experience Analyst Associate certification.
You can purchase an individual part of this certification track – contact us for the details.