Appointment Scheduling with Microsoft 365 Bookings (MB4526)

Appointment Scheduling with Microsoft 365 Bookings (MB4526) featured image

In today's fast-paced business environment, efficient appointment scheduling is crucial for customer satisfaction, staff productivity, and overall business success. Microsoft 365 Bookings, a cloud-based appointment scheduling app, empowers businesses of all sizes to streamline their appointment booking process, manage calendars effectively, and send reminders to customers.

This course will guide you through the intricacies of Microsoft 365 Bookings, equipping you with the knowledge and skills to optimize your appointment scheduling process and enhance your business operations.

By the end of this course, you will be confident in using Microsoft 365 Bookings to transform your appointment scheduling process, enhancing customer satisfaction, optimizing staff productivity, and driving business success.


Private class

Virtual classroom
Minimum no. of participants: 6
2 hours
Price on request
English or French
Training plan: 

Module 1: Introduction to Microsoft 365 Bookings

  • Overview of Microsoft 365 Bookings
  • Benefits of using Microsoft 365 Bookings
  • Key features of Microsoft 365 Bookings

Module 2: Setting Up Your Bookings Calendar

  • Creating your Bookings calendar
  • Adding services
  • Managing staff members
  • Setting working hours
  • Customizing your Bookings page
  • Publishing your Bookings page

Module 3: Managing Appointments

  • Scheduling appointments manually
  • Allowing customers to book appointments online
  • Viewing and editing appointments
  • Cancelling appointments
  • Rescheduling appointments

Module 4: Sending Reminders to Customers

  • Enabling appointment reminders
  • Customizing appointment reminder settings
  • Previewing appointment reminders

Module 5: Using Microsoft Teams with Bookings

  • Scheduling virtual appointments
  • Joining virtual appointments
  • Managing virtual appointment recordings

Module 6: Additional Resources

  • Exploring Microsoft 365 Bookings documentation
  • Watching Microsoft 365 Bookings videos
  • Joining the Microsoft 365 Bookings community forum
  • Additional Training and Resources
  • Online Articles and Tutorials
  • Third-Party Integrations and Add-ons
  • Course material accessible in electronic format
  • Certificate of attendance (on request)

Contact us for more information on pricing::

Office: 1-888-718-9732
E-mail: info@eccentrix.ca

130, King Street West, Suite 1800
Toronto, Ontario M5X 1E3