Microsoft Dynamics 365 Customer Insights (Data) Specialist (MB260)

Microsoft Customer Data Platform Specialist (MB-260T00)

Module 1: Get started with Dynamics 365 Customer Insights - Data

• Dynamics 365 Customer Insights - Data
• Work with demo data
• Identify your audience
• Consume Customer Insights data

Module 2: Ingest data into Customer Insights - Data

• Import data sources using Power Query
• Clean, transform, and load data
• Connect to a Common Data Model
• Connect to a Microsoft Dataverse
• Work with data sets
• Refresh data sources
• Export data

Module 3: Create a unified customer profile in Dynamics 365 Customer Insights - Data

• Define source fields
• Define duplicate record settings
• Define matching conditions
• Create a unified customer profile
• Exercise - Create a Customer Insights - Data instance, ingest data, and unify data

Module 4: Work with Dynamics 365 Customer Insights - Data

• Configure searching and filtering indexes
• Define relationships and activities
• Work with measures
• Segmentation
• Get suggested segments
• Segment insights
• Use Customer Insights - Data for a complete solution

Module 5: Enrich data and predictions with Customer Insights - Data

• Enrich data
• Brand and interest enrichment
• Use enrichment services
• Work with predictions
• Predict subscription churn
• Use machine-learning models