Microsoft Certified: Dynamics 365 Sales Functional Consultant Associate (MB210)

This Microsoft training stands as an essential certification for professionals aiming to excel in the realm of sales management and customer engagement. Its certification focuses on providing a comprehensive understanding of leveraging Dynamics 365 to streamline sales processes and enhance customer relationships. 

MB-210, also known as "Microsoft Certified: Dynamics 365 Sales Functional Consultant Associate (MB210)," is a comprehensive training program designed to equip individuals with the knowledge and skills required to excel in the dynamic field of sales using Microsoft Dynamics 365. This training is meticulously crafted to cater to professionals seeking a deep understanding of the sales functionalities within the Dynamics 365 ecosystem.

This training is a comprehensive preparation for the MB-210: Microsoft Dynamics 365 Sales Functional Consultant exam for obtaining the Dynamics 365 Sales Functional Consultant Associate certification.


Applicable solutions

Public class

2 days / 14 hours

Private class

Virtual classroom
Minimum no. of participants: 5
2 days / 14 hours
Price on request
English or French
Training plan: 

Microsoft Dynamics 365 Sales Functional Consultant (MB-210T01)

Module 1: Set up and configure Dynamics 365 Sales

  • Set up and configure the application
  • Use customization options
  • Set up security roles

Module 2: Manage leads with Dynamics 365 Sales

  • Dynamics 365 leads overview
  • Create Dynamics 365 leads
  • Lead management lifecycle
  • Lead qualification

Module 3: Manage opportunities with Dynamics 365 Sales

  • Dynamics 365 opportunity overview
  • Create Dynamics 365 opportunities
  • Account and team selling
  • Opportunity management lifecycle

Module 4: Work with Dynamics 365 Sales insights

  • Sales Insights configuration overview
  • Create insight cards with Assistant studio
  • Work with Assistant studio
  • Configure productivity intelligence
  • Configure Relationship insights
  • Configure predictive models

Module 5: Manage and organize your product catalog with Dynamics 365 Sales

  • Dynamics 365 product catalog overview
  • Currencies and currency management
  • Define products
  • Product families
  • Price lists
  • Product catalog settings

Module 6: Process sales orders with Dynamics 365 Sales

  • Sales order processing overview
  • Quotes and quote management
  • Orders and invoices

Module 7: Manage relationships with relationship selling in Dynamics 365 Sales

  • Sales accelerator
  • Enforce best practices with playbooks
  • Manage relationship health with Sales Insights
  • Sales Navigator

Module 8: Analyze Dynamics 365 sales data

  • Analytical options overview
  • Search tools
  • Out-of-box tools
  • Power BI
  • Use Power BI templates

Module 9: Define and track individual goals in Dynamics 365 Sales and Customer Service

  • Defining individual goals
  • Parent and child goals

Module 10: Use goal metrics in Dynamics 365 Sales and Customer Service

  • Fiscal year settings
  • Goal metrics
  • One voucher to take the exam - $225 value!
  • One year access to the class recording
  • 180 days access to the lab environment after class
  • Up to date courseware with Microsoft Learn
  • Microsoft course achievement badge

Familiarity of business applications and the desire to customize and implement them for your business.

Credentials information: 

Exam Characteristics 

  • Exam code: MB-210 
  • Exam Title: Microsoft Dynamics 365 Sales Functional Consultant 
  • Exam Duration: 120 minutes  
  • Number of Questions: 40 to 60  
  • Questions Format: Multiple-choice, multiple-answer, scenario-based 
  • Passing Score: 700 out of 1000 
  • Cost: $0 (included in your training) 

Exam Topics 

  • Configure Dynamics 365 Sales 
  • Manage core sales features  
  • Configure additional tools and services  
  • All details...  

Understanding MB-210 Certification 

The MB-210 course is tailored to equip individuals with the necessary skills to effectively utilize Microsoft Dynamics 365 for Sales. It emphasizes aspects such as managing sales cycles, customer interactions, leads, opportunities, and leveraging the platform's capabilities for sales analytics. 

Overview of MB-210 Course Content 

The MB-210 course content includes modules covering fundamental concepts such as configuring sales settings, managing leads and opportunities, implementing product catalogs, utilizing sales insights, and employing the built-in AI capabilities within Dynamics 365. 

Key Learning Objectives 

Participants undertaking the MB-210 course will delve into sales management practices, customer engagement strategies, pipeline management, forecasting, and utilizing Dynamics 365 tools to enhance overall sales efficiency. 

MB-210 Certification and Professional Growth 

Earning the MB-210 certification showcases expertise in leveraging Dynamics 365 for Sales, making it an invaluable asset for individuals pursuing careers in sales management, customer relationship roles, or seeking to specialize in Dynamics 365 applications. 

Preparation for MB-210 Exam 

To prepare for the MB-210 exam, individuals should utilize official Microsoft learning resources, study guides, and training modules tailored explicitly for MB-210. Hands-on experience, scenario-based learning, and practical application of Dynamics 365 tools are integral parts of successful preparation. 


In conclusion, the Microsoft Dynamics 365 for Sales (MB-210) course serves as a foundational step for professionals aiming to excel in sales management and customer engagement. The certification validates skills in leveraging Dynamics 365 to drive sales growth and enhance customer experiences. 

Common Questions about MB-210 Exam (FAQ)

How to prepare for MB-210? 

To effectively prepare for the MB-210 exam, individuals should begin by thoroughly reviewing the official exam guide provided by Microsoft. This guide outlines the key topics and skills tested in the exam. Additionally, consider enrolling in relevant official training courses such as the ones offered by Eccentrix to build a comprehensive understanding of Dynamics 365 Sales. Engaging in hands-on practice is crucial, allowing candidates to apply theoretical knowledge in a practical setting. Utilizing practice exams is recommended for self-assessment, helping identify areas for improvement and reinforcing learning. 

What does a Dynamics 365 functional consultant do? 

A Dynamics 365 functional consultant holds a pivotal role in understanding and optimizing business processes. These professionals collaborate closely with stakeholders to gather requirements, configure the Dynamics 365 Sales application, and ensure the solution aligns seamlessly with the organization's needs. Their responsibilities often extend to tasks such as data migration, user training, and providing ongoing support to ensure the effective utilization of Dynamics 365 Sales within the organization. 

What is the salary of a functional consultant associate in Dynamics 365 Sales? 

The salary of a Dynamics 365 Functional Consultant Associate can vary based on several factors, including experience, geographical location, and the specific employing organization. On average, individuals in this role can expect a competitive salary. It's advisable for candidates to research salary ranges in their specific region and industry to obtain a more accurate understanding of the compensation associated with the Dynamics 365 Functional Consultant Associate role. 

Is Dynamics 365 Sales a CRM? 

Yes, Dynamics 365 Sales is indeed a Customer Relationship Management (CRM) application. It is part of the broader Dynamics 365 suite of business applications offered by Microsoft. Dynamics 365 Sales focuses specifically on streamlining and optimizing sales processes, providing tools and features to enhance customer relationship management, sales force automation, and overall sales performance within an organization. 

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