Training plan
Microsoft 365 Endpoint Administrator (MD-102T00)
Module 1: Explore endpoint management
- Explore the Enterprise Desktop
- Explore Windows Editions
- Understand Microsoft Entra ID
- Manage Microsoft Entra ID identities
Module 2: Execute device enrollment
- Manage device authentication
- Enroll devices using Microsoft Configuration Manager
- Enroll devices using Microsoft Intune
Module 3: Configure profiles for user and devices
- Execute device profiles
- Oversee device profiles
- Maintain user profiles
Module 4: Examine application management
- Execute mobile application management
- Deploy and update applications
- Administer endpoint applications
Module 5: Manage authentication and compliance
- Protect identities in Active Directory Domain Services
- Enable organizational access
- Implement device compliance
- Generate inventory and compliance reports
Module 6: Manage endpoint security
- Deploy device data protection
- Manage Microsoft Defender for Endpoint
- Manage Microsoft Defender in Windows client
- Manage Microsoft Defender for Cloud Apps
Module 7: Deploy using on-premises based tools
- Assess deployment readiness
- Deploy using the Microsoft Deployment Toolkit
- Deploy using Microsoft Configuration Manager
Module 8: Deploy using cloud based tools
- Deploy Devices using Windows Autopilot
- Implement dynamic deployment methods
- Plan a transition to modern endpoint management
- Manage Windows 365
- Manage Azure virtual desktop
Microsoft 365 Administrator (MS-102T00)
Module 1: Configure your Microsoft 365 tenant
- Configure your Microsoft 365 experience
- Manage users, licenses, guests, and contacts in Microsoft 365
- Manage groups in Microsoft 365
- Add a custom domain in Microsoft 365
- Configure client connectivity to Microsoft 365
Module 2: Manage your Microsoft 365 tenant
- Manage permissions, roles, and role groups in Microsoft 365
- Manage tenant health and services in Microsoft 365
- Deploy Microsoft 365 Apps for enterprise
- Analyze your Microsoft 365 workplace data using Microsoft Viva Insights
Module 3: Implement identity synchronization
- Explore identity synchronization
- Prepare for identity synchronization to Microsoft 365
- Implement directory synchronization tools
- Manage synchronized identities
Module 4: Manage identity and access in Microsoft 365
- Examine threat vectors and data breaches
- Explore the Zero Trust security model
- Manage secure user access in Microsoft 365
- Explore security solutions in Microsoft Defender XDR
- Examine Microsoft Secure Score
- Examine Privileged Identity Management in Microsoft Entra ID
- Examine Microsoft Entra ID Protection
Module 5: Manage your security services in Microsoft Defender XDR
- Examine email protection in Microsoft 365
- Enhance your email protection using Microsoft Defender for Office 365
- Manage Safe Attachments
- Manage Safe Links
Module 6: Implement threat protection by using Microsoft Defender XDR
- Explore threat intelligence in Microsoft Defender XDR
- Implement app protection by using Microsoft Defender for Cloud Apps
- Implement endpoint protection by using Microsoft Defender for Endpoint
- Implement threat protection by using Microsoft Defender for Office 365
Module 7: Explore data governance in Microsoft 365
- Examine data governance solutions in Microsoft Purview
- Explore data management practices in Microsoft 365
- Explore retention in Microsoft 365
Module 8: Implement compliance in Microsoft 365
- Explore compliance in Microsoft 365
- Implement Microsoft Purview Insider Risk Management
- Implement Microsoft Purview Information Barriers
- Explore Microsoft Purview Data Loss Prevention
- Implement Microsoft Purview Data Loss Prevention
Module 9: Manage compliance in Microsoft 365
- Implement data classification of sensitive information
- Explore sensitivity labels
- Implement sensitivity labels
MD-102 and MS-102 course previews
Recommended prerequisite knowledge
- Have a basic conceptual understanding of Microsoft Azure.
- Experience with Windows devices.
- Experience with Microsoft 365.
- Have a basic understanding of permissions and authentication.
- Have a basic understanding of computer networks.
- Have practical knowledge of mobile device management.
- Have completed role-based administrator training such as messaging, teamwork, security and compliance, or collaboration.
- A thorough understanding of DNS and basic functional experience with Microsoft 365 services.
- A thorough understanding of general IT practices.
Credentials and certification
Exams features
- Codes: MD-102 and MS-102
- Titles: Endpoint Administrator and Microsoft 365 Administrator
- Duration: 120 minutes for MD-102 and 150 minutes for MS-102
- Number of Questions: 40 to 60 each
- Questions Format: Multiple-choice, multiple-answer, scenario-based
- Passing Score: 700 out of 1000
- Cost: $0 (included in your training)
Exams topics
- Deploy the Windows client
- Manage identity and compliance
- Manage, maintain, and secure devices
- Manage applications
- Deploy and manage a Microsoft 365 tenant
- Implement and manage identities and access in Microsoft Entra ID
- Manage security and threats using Microsoft 365 Defender
- Manage compliance using Microsoft Purview
Flexible Certification Pathway Options
Multiple Routes to Microsoft 365 Administrator Expert Certification
The Microsoft 365 Certified: Administrator Expert certification offers flexible pathways to accommodate different professional backgrounds and expertise areas. While our recommended path combines MD-102 (Endpoint Administrator) with MS-102 (Microsoft 365 Administrator), you have several alternative foundation options.
Choose Your Foundation Certification
-
Option 1: MD-102 (recommended path)
-
Option 2: MS-700
-
Option 3: SC-300
-
Option 4: SC-401
- Focus on device management, security, and deployment
- Ideal for IT professionals managing modern workplace endpoints
- Comprehensive coverage of Windows, mobile, and application management
- Perfect for professionals specializing in collaboration platforms
- Covers Teams deployment, management, and governance
- Strong foundation for organizations prioritizing communication solutions
- Explore MS-700 Teams Administrator certification training
- Ideal for security-focused professionals
- Emphasizes identity management and access controls
- Essential for organizations with complex security requirements
- Explore SC-300 Identity and Access Administrator certification training
- Designed for compliance and data protection specialists
- Covers data governance, protection, and regulatory compliance
- Perfect for highly regulated industries
- Explore SC-401 Information Security Administrator certification training
Your Existing Certification Counts
Already certified? If you hold any of these Associate-level certifications, you can proceed directly to MS-102 (Microsoft 365 Administrator) to achieve your Expert-level credential. This flexible approach recognizes your existing expertise while building upon your specialized knowledge.
Complete Expert Certification
Regardless of your chosen foundation, completing MS-102 (Microsoft 365 Administrator) will earn you the prestigious Microsoft 365 Certified: Administrator Expert certification, validating your comprehensive skills in Microsoft 365 administration, security, and compliance management.
Ready to advance your career? Contact us to discuss which pathway aligns best with your professional goals and current expertise.
M365 Expert Certification – The Ultimate Foundation for Copilot
The Microsoft 365 Administrator Expert certification (MD-102 + MS-102) represents the most comprehensive foundation for deploying Microsoft Copilot in the enterprise. By combining endpoint management (MD-102) with complete Microsoft 365 administration (MS-102), you master all critical aspects required for secure, compliant, and optimized Copilot deployment.
Expert Skills Essential for Copilot
- Complete Windows 11 endpoint management – Configuration, security, and compliance for Copilot devices
- Microsoft 365 administration – Identity management, security, compliance, and M365 services
- Entra ID authentication and identities – Advanced access control for Copilot users
- Governance and compliance – Data protection policies and regulatory compliance
- M365 security architecture – Multi-layer protection for Copilot environments
- M365 tenant management – Optimal configuration for enterprise-scale Copilot adoption
Complementary Trainings to Master Copilot
After MD-102 and MS-102, progress with these specialized Copilot trainings:
| Course | Main focus | Target audience | Duration |
|---|---|---|---|
|
MS-4007 |
User activation & adoption |
Change managers, internal trainers, adoption leaders |
1 day |
|
MS-4002 |
Security & compliance |
Security administrators, compliance officers, CISOs |
1 day |
|
MS-4017 |
Management & extension |
Microsoft 365 administrators, solution architects |
1 day |
|
MS-4022 |
Copilot Studio development |
Developers, AI agent creators, architects |
1 day |
|
SC-5006 |
Copilot for Security |
SOC analysts, security engineers, threat hunters |
1 day |
Recommended Copilot Deployment Pathway
- 📋Phase 1 – Preparation – You are here
MD-102 + MS-102 (M365 Expert Certification) + MS-4002 (Security & Compliance) - ✅ Phase 2 – Activation – Next step
MS-4007 (User activation & adoption) - ➡️ Phase 3 – Optimization – Next step
MS-4017 (Management & Extension) + MS-4022 (Copilot Studio) - 🎯 Phase 4 – Specialization – Expert Achievement
SC-5006 (Copilot Security)
Expert Bundle Advantage for Copilot: As a certified M365 Administrator Expert, you possess complete expertise to manage all aspects of Copilot deployment – from endpoints to identities, security to compliance, and architecture to optimization. This foundation positions you as a technical leader for enterprise Copilot initiatives.
Eccentrix Corner Articles: Microsoft 365 Administrator Expert MD-102-MS-102 Resources
Explore our technical articles on Microsoft 365 Administrator Expert MD-102-MS-102 published on Eccentrix Corner. These resources dive deeper into key concepts, share best practices, and provide practical guides to maximize your learning and certification success. Our experts share real-world insights to help you master expert-level Microsoft 365 administration.
Microsoft 365 Certified: Administrator Expert Training (MD-102 + MS-102)
The Microsoft 365 Certified: Administrator Expert certification validates your advanced skills in managing and deploying Microsoft 365 services, including modern desktop management and Microsoft 365 tenant administration. Our combined MD-102 + MS-102 training prepares IT professionals to oversee a Microsoft 365 environment, covering device management, tenant configuration, identity management, and security measures. This comprehensive course ensures that you are proficient in supporting modern work environments and deploying secure solutions that align with business needs.
Whether you’re aiming to enhance your expertise or preparing for the Administrator Expert certification exam, this training equips you with the essential knowledge for comprehensive Microsoft 365 administration.
Why Achieve the Administrator Expert Certification?
Earning the Microsoft 365 Certified: Administrator Expert certification showcases your ability to manage an enterprise-level Microsoft 365 environment. As organizations increasingly adopt Microsoft 365 solutions for their flexibility and comprehensive tools, IT administrators must be proficient in integrating and managing these services to maintain security, compliance, and performance. This certification demonstrates your capacity to support user collaboration, oversee tenant settings, and implement best practices in device and application management.
Mastering the MD-102 + MS-102 training positions you as a vital asset to your IT team, helping your organization leverage the full potential of Microsoft 365 solutions.
Key Skills You Will Learn in the Microsoft 365 Administrator Expert Training
Our MD-102 + MS-102 training provides detailed instruction on managing the core elements of Microsoft 365 services. Key topics include:
Deploying and Configuring Windows Client Solutions
Understand how to deploy Windows clients and configure them using tools such as Microsoft Intune and Configuration Manager. You’ll gain expertise in managing modern desktop environments for enterprise users.Managing Microsoft 365 Tenant and Service Management
Learn how to plan and implement tenant configuration, manage services, and monitor health status. This section covers essential tasks for ensuring the continuous and secure operation of your organization’s Microsoft 365 tenant.Implementing Identity and Access Management
Explore how to manage identities using Azure Active Directory (Azure AD), implement multi-factor authentication (MFA), and configure conditional access policies to enhance security and access control.Configuring and Securing User Collaboration
Discover best practices for configuring Teams, SharePoint, and OneDrive to promote secure collaboration. You’ll learn how to manage data loss prevention (DLP) policies and other security settings to protect sensitive information.Ensuring Compliance and Security in Microsoft 365
Master the configuration of compliance solutions to meet regulatory requirements, manage information protection, and respond to data governance needs. This includes setting up retention policies and securing company data.Supporting and Troubleshooting Microsoft 365 Services
Develop skills in monitoring and troubleshooting Microsoft 365 services to identify and resolve issues effectively. This section emphasizes using tools and techniques to maintain optimal service health.
This training ensures you can manage, configure, and secure your organization’s Microsoft 365 environment to support modern workplace needs.
Instructor-Led Microsoft 365 Administrator Expert Training
Our instructor-led Microsoft 365 Certified: Administrator Expert (MD-102 + MS-102) training offers live, interactive sessions guided by certified Microsoft trainers. Through practical exercises and real-world scenarios, you’ll gain hands-on experience in deploying and managing Microsoft 365 services, from device management to advanced tenant administration.
By the end of the course, you’ll be prepared to manage complex Microsoft 365 environments and confidently pass the Administrator Expert certification exam.
Who Should Attend the Microsoft 365 Administrator Expert Training?
The MD-102 + MS-102 training is ideal for:
- IT Administrators, System Administrators, and Support Engineers responsible for deploying, managing, and maintaining Microsoft 365 services and infrastructure.
- Technical Support Specialists and Network Administrators looking to expand their expertise in enterprise Microsoft 365 management.
- IT Professionals preparing for the Microsoft 365 Certified: Administrator Expert certification exam to further their careers.
This course is perfect for those seeking to deepen their knowledge in Microsoft 365 administration and deliver robust solutions for modern business environments.
Excel in Microsoft 365 Administration with Comprehensive Training
By completing the Microsoft 365 Certified: Administrator Expert (MD-102 + MS-102) training, you’ll gain the skills to deploy and manage devices, configure tenant services, and secure Microsoft 365 environments effectively. This training will prepare you to support user productivity, maintain security and compliance, and optimize your organization’s use of Microsoft 365 solutions.
Develop advanced skills and prepare to excel in your IT career with Microsoft 365 administration. Enroll in our Administrator Expert training today and gain the expertise to manage comprehensive Microsoft 365 solutions and pass the Administrator Expert certification exam.
MD-102 Exam Success Strategies
For the required MD-102 exam success strategies, please consult the dedicated page for this course before continuing with the expert-level tips.
MS-102 Exam Success Strategies
Mastering the MS-102 certification is the final step toward achieving the Microsoft 365 Certified: Administrator Expert credential. Strategic preparation, effective time management, and optimal mental performance are equally crucial for success.
MS-102 Exam Statistics & Success Rates
- Average Pass Rate: 65-70% on first attempt (Microsoft Associate level average)
- Most Common Score Range: 720-780 for passing candidates
- Average Study Time: 6-8 weeks for experienced Microsoft 365 administrators
- Retake Rate: 25-30% of candidates require a second attempt
- Top Failure Areas: Identity and access management with Azure AD (38%), Microsoft 365 security and threat protection (35%), Compliance and information protection implementation (32%)
Study Method Comparison
| Study Approach | Duration | Pass rate | Best For |
|---|---|---|---|
|
Hands-on Practice Only |
4-5 weeks |
45-55% |
Experienced M365 admins |
|
Documentation + Practice |
6-7 weeks |
70-75% |
Methodical learners |
|
Training + Labs + Practice |
6-8 weeks |
85-90% |
Comprehensive preparation |
|
Practice Tests Only |
2-3 weeks |
35-45% |
Not recommended |
Strategic Study Approach
- Create a 6-8 week study timeline – Don’t cram for this associate-level certification
- Follow the 70-20-10 rule – 70% hands-on practice with Microsoft 365 admin center and security tools, 20% reading documentation, 10% practice tests
- Focus on scenario-based learning – MS-102 emphasizes real-world Microsoft 365 administration over memorization
- Study in 90-minute focused blocks with 15-minute breaks to maximize retention
Common Exam Pitfalls to Avoid
- Don’t confuse identity models – understand the differences between cloud-only, synchronized, and federated identities
- Azure AD vs. on-premises AD – know when to use Azure AD features versus traditional Active Directory
- Conditional Access policies – understand how to configure location-based, device-based, and risk-based access policies
- Microsoft 365 Defender suite – distinguish between Defender for Endpoint, Identity, Office 365, and Cloud Apps
- Data Loss Prevention (DLP) – know how to configure policies, rules, and actions across Microsoft 365 services
- Compliance features – understand retention policies, sensitivity labels, and eDiscovery processes
Topic Weight Distribution
| Exam Domain | Weight | Focus Areas | Priority |
|---|---|---|---|
|
Deploy and Manage Microsoft 365 Tenant |
25-30% |
Tenant configuration, domains, organizational settings |
Critical |
|
Implement and Manage Identity and Access |
30-35% |
Azure AD, authentication, conditional access, identity protection |
Critical |
|
Manage Security and Threats |
25-30% |
Microsoft 365 Defender, threat policies, security reports |
Critical |
|
Manage Compliance |
15-20% |
DLP, retention, sensitivity labels, compliance center |
High |
Exam Day Time Management
- Allocate 90 seconds per question on average – this gives buffer time for complex scenarios
- Read case studies completely first before attempting related questions
- Flag uncertain questions and return to them – don’t get stuck on difficult items
- Reserve 15 minutes at the end for reviewing flagged questions and checking answers
Managing Exam Stress & Performance
- Get 7-8 hours of quality sleep the night before – avoid last-minute cramming
- Arrive 30 minutes early to settle in and complete check-in procedures calmly
- Use deep breathing techniques if you feel overwhelmed during the exam
- Trust your preparation – your first instinct is usually correct on scenario questions
Technical Preparation Tips
- Practice with Microsoft 365 admin center extensively – know how to navigate all admin portals (Azure AD, Security, Compliance)
- Master Azure AD identity management – understand user provisioning, group management, and authentication methods
- Understand Microsoft 365 Defender – know how to configure and monitor security across all Microsoft 365 services
- Review compliance features – understand how to implement DLP policies, retention labels, and eDiscovery searches
Final Week Preparation
- Take 2-3 practice exams to identify knowledge gaps and build confidence
- Review Microsoft’s official exam objectives one final time
- Avoid learning new concepts – focus on reinforcing what you already know
- Prepare your exam day logistics – route to test center, required identification, arrival time
Mental Preparation Strategies
- Visualize success scenarios – imagine yourself confidently answering questions
- Remind yourself of your hands-on experience – you’ve likely managed Microsoft 365 environments before
- Stay positive during difficult questions – every candidate faces challenging scenarios
- Remember that 700/1000 passes – you don’t need perfection, just solid competency
How to Schedule Your MS-102 Exam
- Official Testing Provider: Pearson VUE is Microsoft’s authorized testing partner for MS-102
- Scheduling Process: Create a Pearson VUE account, search for “MS-102”, select your preferred test center and date
- Exam Cost: Included with your Eccentrix training – exam voucher provided for this associate-level certification
- Scheduling Timeline: Book at least 2-3 weeks in advance for better time slot availability
- Rescheduling Policy: Free rescheduling up to 24 hours before your exam appointment
- Required ID: Government-issued photo ID (passport, driver’s license) matching your registration name exactly
Success Mindset: Approach MS-102 as a validation of your existing Microsoft 365 administration skills rather than a test of memorized facts. Your practical experience with identity management, security configuration, and compliance implementation is your greatest asset. Passing MS-102 completes your journey to the Microsoft 365 Administrator Expert certification.
Frequently asked questions about the Microsoft MD-102 and MS-102 certification trainings (FAQ)
What is included in the Microsoft 365 Certified: Administrator Expert bundle?
This bundle combines the content of two key courses: MD-102 (Modern Desktop Administrator) and MS-102 (Microsoft 365 Administrator). It provides comprehensive training on managing Windows clients, configuring devices, and administrating Microsoft 365 services.
Who is this training designed for?
This bundle is ideal for IT administrators, system engineers, and support specialists responsible for deploying, managing, and securing Microsoft 365 environments in medium to large-scale enterprises.
What prior knowledge is recommended for this training?
Participants should have experience with Windows client management, basic knowledge of Microsoft 365 services, and a foundational understanding of device and identity management.
How does this training prepare for the Administrator Expert certification?
The training aligns with the objectives of both the MD-102 and MS-102 certification exams, equipping participants with the knowledge and skills required to succeed and earn the Administrator Expert credential.
What key skills will I gain from this bundle?
You will learn to deploy and configure Windows clients, manage identities using Azure Active Directory, ensure device security, troubleshoot network issues, and optimize collaboration through Microsoft 365 applications and services.
How is this training delivered, and does it include hands-on experience?
The training is instructor-led, featuring interactive sessions, real-world scenarios, and practical exercises to provide participants with the skills to apply their learning in a professional environment.
Is the Microsoft 365 Certified: Administrator Expert training available as live virtual training?
Yes, this course is offered as an interactive live virtual class via Microsoft Teams, allowing participants to attend remotely while engaging in practical exercises and expert guidance.
What discount or financing options are available for the MD-102 + MS-102 training?
A 15% discount is available for public sector, health, and education organizations. Flexible financing solutions are also offered to help manage the investment in this certification training.
