Microsoft Certified: Dynamics 365 Fundamentals (ERP) (MB920)

In the dynamic landscape of business and technology, staying ahead of the curve is imperative. The Microsoft Certified: Dynamics 365 Fundamentals (ERP) training, coded as MB-920, offers a comprehensive and immersive learning experience for individuals seeking proficiency in enterprise resource planning (ERP) using Microsoft Dynamics 365.  

This one-day Microsoft certified course will provide you with a broad introduction to the finance and operations capabilities of Dynamics 365. You will become familiar with the concept of enterprise resource management (ERP), and learn about the core capabilities of the finance and operations app. Then we will discuss each of the apps individually, including Dynamics 365 Supply Chain Management, Dynamics 365 Finance, Dynamics 365 Commerce, Dynamics 365 Human Resources, and the ERP capabilities of Dynamics 365 Project Operations.

This training is a comprehensive preparation for the MB-920: Microsoft Dynamics 365 Fundamentals (ERP) exam to earn the Microsoft Certified: Dynamics 365 Fundamentals (ERP) certification.


Private class

Virtual classroom
Minimum no. of participants: 5
1 day / 7 hours
Price on request
English or French
Training plan: 

Microsoft Dynamics 365 Fundamentals (ERP) (MB-920T00)

Module 1: Describe the finance and operations apps

  • Describe enterprise resource planning (ERP)
  • Describe finance and operations apps use cases
  • Describe the finance and operations apps user interfaces
  • Exercise: Navigate the finance and operations apps

Module 2: Describe reporting and integration capabilities in finance and operations apps

  • Describe reporting options
  • Describe how to use Power BI to analyze data
  • Describe options for manipulating data from finance and operations apps within Excel
  • Describe Microsoft Office 365 integration capabilities
  • Exercise: Excel integration
  • Describe options for integrating finance and operations apps with Microsoft Power Platform
  • Explore business events integration capabilities

Module 3: Describe Dynamics 365 Finance core capabilities

  • Describe Finance capabilities and features
  • Describe organization and legal entities
  • Describe number sequence functionality
  • Describe tax capabilities
  • Describe cost accounting concepts

Module 4: Describe the general ledger in Dynamics 365 Finance

  • Describe the chart of accounts functionality
  • Describe financial dimensions and dimension set concepts
  • Describe periodic financial processes
  • Describe journaling concepts
  • Exercise: Create a main account

Module 5: Describe accounts payable and accounts receivable in Dynamics 365 Finance

  • Describe core accounts payable components
  • Describe vendor payments and settlements
  • Describe core accounts receivable components
  • Describe credit and collection processes
  • Describe revenue recognition

Module 6: Explore expense management, fixed asset management, and budgeting in Dynamics 365 Finance

  • Describe cash and bank management concepts
  • Describe expense management
  • Describe fixed asset management
  • Describe budgeting capabilities

Module 7: Describe the general capabilities of Dynamics 365 Supply Chain Management

  • Describe supply chain management capabilities and features
  • Describe product master records, product variants, and product dimensions
  • Exercise: Create a product
  • Describe pricing and discounts in relation to trade agreements
  • Describe the procure-to-pay process
  • Exercise: Create a purchase order
  • Describe the order-to-cash process

Module 8: Describe warehouse and inventory management capabilities in Dynamics 365 Supply Chain Management

  • Describe costing methods
  • Describe item arrival journals and cross-docking
  • Describe inventory reservations, picking and packing, replenishment, and shipments
  • Describe inventory counting and inventory on-hand concepts
  • Describe quality management capabilities
  • Describe use cases for Warehouse Management Systems (WMS)
  • Describe use cases for Transportation Management Systems

Module 9: Describe manufacturing strategies in Dynamics 365 Supply Chain Management

  • Describe manufacturing types
  • Describe manufacturing strategies
  • Describe the production elements of a production process
  • Describe item tracking and tracing processes
  • Describe manufacturing execution
  • Describe master planning and planning optimization
  • Exercise: Create a production order

Module 10: Describe Dynamics 365 Commerce capabilities

  • Describe Commerce core capabilities
  • Describe Commerce channels
  • Describe channel management concepts
  • Describe distributed order management (DOM)
  • Describe pricing and discounts
  • Describe product hierarchies and assortments
  • Exercise: Create a product assortment
  • Explore Store Commerce
  • Describe e-commerce capabilities

Module 11: Describe Dynamics 365 Commerce clienteling capabilities and Dynamics 365 Fraud Protection

  • Describe loyalty programs
  • Describe how to create personalized customer experiences by using clienteling
  • Describe Fraud Protection

Module 12: Describe Dynamics 365 Human Resources core capabilities

  • Describe use cases of Dynamics 365 Human Resources
  • Describe workers and positions
  • Describe the hire-to-retire process
  • Describe compensation and benefits capabilities
  • Describe leave and absence capabilities
  • Describe compliance features

Module 13: Describe personnel management capabilities in Dynamics 365 Human Resources

  • Describe self-service capabilities
  • Describe employee training and certification features
  • Describe performance management capabilities

Module 14: Identify project life cycle management capabilities in Dynamics 365 Project Operations

  • Describe Dynamics 365 Project Operations capabilities
  • Describe project-based services and project types
  • Describe how Project Operations supports different industries
  • Describe the project life cycle
  • Describe project sales capabilities
  • Describe project purchase orders
  • Describe project contract capabilities
  • Describe project pricing capabilities

Module 15: Describe the project planning and execution capabilities of Dynamics 365 Project Operations

  • Describe project planning
  • Describe project scheduling and resourcing
  • Describe work breakdown structures
  • Describe project invoicing
  • Describe project cost tracking
  • Describe project budget capabilities
  • Up to date courseware with Microsoft Learn

  • Microsoft course achievement badge
  • General knowledge of or relevant working experience with an IT environment.
  • Fundamental understanding of financial principles and business operations.
Credentials information: 

Exam Characteristics    

  • Exam code: MB-920  
  • Exam Title: Microsoft Dynamics 365 Fundamentals (ERP) 
  • Exam Duration: 85 minutes     
  • Number of Questions: 40 to 60  
  • Questions Format: Multiple-choice, multiple-answer, scenario-based    
  • Passing Score: 700 out of 1000    
  • Cost: $99 USD    

Exam Topics    

  • Describe Dynamics 365 Supply Chain Management  
  • Describe Dynamics 365 Finance  
  • Describe Dynamics 365 Commerce 
  • Describe Dynamics 365 Human Resources  
  • Describe Dynamics 365 Project Operations  
  • Describe the finance and operations core functionality  
  • All details...    

Overview of MB-920 

The MB-920 course is designed to provide a fundamental understanding of Microsoft Dynamics 365, a powerful suite of business applications. It focuses specifically on ERP, covering essential concepts that form the backbone of efficient business operations. The course is tailored for beginners, ensuring that participants, regardless of their background, can grasp the core principles of Dynamics 365 ERP. 

Curriculum Highlights 

The curriculum of the MB-920 course encompasses a broad spectrum of topics crucial for mastering Dynamics 365 ERP. Participants start with an introduction to Dynamics 365 and its role in modern business. They then progress to modules covering finance, supply chain management, manufacturing, and more. Each module is carefully crafted to build a strong foundation, with hands-on labs and real-world scenarios to enhance practical skills. 

Importance of Dynamics 365 ERP Certification 

Achieving certification in Dynamics 365 ERP through MB-920 holds significant advantages in today's competitive job market. The certification validates one's proficiency in utilizing Dynamics 365 for optimizing business processes, enabling individuals to stand out among their peers. Employers, recognizing the importance of ERP systems, often prioritize candidates with Microsoft Certified credentials, making this certification an asset for career advancement. 

Key Learning Outcomes 

The MB-920 course goes beyond theoretical knowledge, emphasizing practical application. Participants gain hands-on experience in configuring and using Dynamics 365 ERP functionalities. By the end of the course, learners are expected to demonstrate competence in setting up financial management, managing supply chain operations, and leveraging manufacturing capabilities within Dynamics 365. 

Learning Platform and Resources 

The online nature of the MB-920 course allows participants to access learning materials and resources from anywhere, fostering a flexible and self-paced learning environment. Microsoft's learning platform provides a user-friendly interface, interactive content, and a supportive community. In addition to official course materials, participants have access to forums, discussion groups, and supplemental resources to enhance their understanding. 

Career Opportunities 

A Microsoft Certified Dynamics 365 ERP credential opens doors to a variety of career opportunities. Graduates of the MB-920 course can explore roles such as Dynamics 365 consultant, ERP analyst, or business process analyst. The knowledge gained from the course aligns with the needs of organizations seeking professionals capable of optimizing their business processes using Dynamics 365 ERP. 


The Microsoft Certified: Dynamics 365 Fundamentals (ERP) online course, MB-920, provides a gateway to a world of possibilities in the realm of enterprise resource planning. By offering a comprehensive curriculum, hands-on experience, and industry-recognized certification, this course equips participants with the skills needed to thrive in the evolving landscape of business and technology. Whether you are a recent graduate or a seasoned professional, embarking on the MB-920 learning journey is an investment in your future success. 

Common Questions about Dynamics 365 Fundamentals (ERP) Exam (MB-920) (FAQ) 

Is the MB-920 exam difficult? 

The difficulty of the MB-920 exam can vary depending on individual preparation and familiarity with the course content. It is designed to be accessible to beginners, and success is achievable with dedicated study and practical application of the concepts learned during the course. 

What is the format of the MB-920 exam? 

The MB-920 exam typically follows a format that includes a combination of multiple-choice questions, case studies, and scenario-based questions. The exam assesses a candidate's understanding of Dynamics 365 Fundamentals (ERP) concepts, with a focus on practical application. 

Is Dynamics 365 a CRM or ERP? 

Dynamics 365 is a comprehensive business applications platform that includes both Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) solutions. Dynamics 365 can be tailored to meet specific business needs, offering modules for sales, customer service, finance, supply chain, and more, making it a versatile solution for various business processes. 

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