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Microsoft Certified: Dynamics 365 Fundamentals (CRM) (MB910)

This one-day Microsoft-certified training provides a general introduction to the customer engagement features of Dynamics 365. You will become familiar with the concept of customer engagement, as well as each of the customer engagement applications, including Dynamics 365 Marketing, Dynamics 365 Sales, Dynamics 365 Customer Service, Dynamics 365 Field Service, and the CRM functionalities of Dynamics 365 Project Operations.

This course provides comprehensive preparation for the MB-910: Microsoft Dynamics 365 Fundamentals exam to obtain the Microsoft Certified: Dynamics 365 Fundamentals certification.

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Exclusives

Class material: Complete and up to date with Microsoft Learn
Proof of attendance: Digital badge for completing the official Microsoft course
Fast and guaranteed schedule: Maximum wait of 4 to 6 weeks after participant registrations, guaranteed date

Private class

Reserve this training exclusively for your organization with pricing adapted to the number of participants. Our pricing for private classes varies according to the size of your group, with a guaranteed minimum threshold to maintain pedagogical quality.

Volume-based pricing discount according to the number of participants
Training delivered in an environment dedicated to your team
Scheduling flexibility according to your availability
Enhanced interaction among colleagues from the same organization
Same exclusive benefits as our public training sessions

How to get a proposal?

Use the request form by specifying the number of participants. We will quickly send you a complete proposal with the exact pricing, available dates, and details of all the benefits included in your private training.

Microsoft Dynamics 365 Fundamentals (CRM) (MB-910T00)

Training plan

Module 1: Explore the core capabilities of Microsoft Dynamics 365 customer engagement apps

Describe the foundations of Dynamics 365 customer engagement apps
Describe shared activities and integration options in Dynamics 365 customer engagement apps

Module 2:Explore the fundamentals of Microsoft Dynamics 365 Customer Insights

Explore Dynamics 365 Customer Insights – Journeys
Describe Dynamics 365 Customer Insights – Data

Module 3: Explore the fundamentals of Microsoft Dynamics 365 Sales

Explore Dynamics 365 Sales
Describe Dynamics 365 Sales capabilities and related apps

Module 4: Explore the fundamentals of Microsoft Dynamics 365 Customer Service

Explore Dynamics 365 Customer Service
Describe Dynamics 365 Customer Service capabilities and related apps

Module 5: Explore the fundamentals of Microsoft Dynamics 365 Field Service

Explore Dynamics 365 Field Service
Describe Dynamics 365 Field Service scheduling capabilities and related apps

Recommended prerequisite knowledge

Learners should have a fundamental understanding of customer engagement principles and business operations. An understanding of cloud computing is helpful but not required.

Credentials and certification

Exam features

Code: MB-910
Title: Microsoft Dynamics 365 Fundamentals (CRM)
Duration: 45 minutes 
Number of Questions: 40  
Questions Format: Multiple-choice, multiple-answer, scenario-based
Passing Score: 700 out of 1000
Cost: $99 USD

Exam topics

Describe Dynamics 365 Marketing
Describe Dynamics 365 Sales
Describe Dynamics 365 Customer Service
Describe Dynamics 365 Field Service
Describe the shared features

Check all exam details on Microsoft Learn >>

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Dynamics 365 CRM Fundamentals Training

The Dynamics 365 CRM Fundamentals training provides a comprehensive introduction to the core functionalities of Dynamics 365 for customer engagement applications. This course covers the essential features of Dynamics 365 modules such as Sales, Customer Service, Marketing, and Field Service, giving participants a foundational understanding of how these applications enhance customer relationships.

Ideal for beginners, IT professionals, and business users, this training prepares you for the MB-910 certification, validating your foundational knowledge of Dynamics 365 customer relationship management (CRM) solutions.

Why Choose the MB-910 Training?

Dynamics 365 offers powerful tools for organizations aiming to enhance customer engagement and streamline processes. The MB-910 training equips you with the knowledge to understand Dynamics 365 CRM capabilities, making it an excellent starting point for professionals exploring Dynamics 365 career opportunities.

The MB-910 certification validates your foundational knowledge of Dynamics 365, demonstrating your ability to identify CRM solutions and improve customer interactions, contributing to your professional development.

Key Skills Developed in the Training

Understand the core functionality of Dynamics 365 CRM
Gain insights into how Dynamics 365 modules, such as Sales, Customer Service, and Marketing, support business processes.
Explore Dynamics 365 applications for customer engagement
Learn about the integration and collaboration features across different Dynamics 365 modules.
Familiarize yourself with CRM-related data structures
Understand the basics of managing customer data and leveraging insights for better decision-making.
Analyze business scenarios using Dynamics 365
Discover how to align Dynamics 365 functionalities with organizational needs.
Prepare for the MB-910 certification exam
Build confidence and practical knowledge to successfully pass the certification exam.

Comprehensive, Instructor-Led Training

This course is delivered by certified Microsoft instructors who bring extensive expertise in Dynamics 365 CRM applications. Through practical sessions and interactive discussions, participants gain the foundational skills needed to succeed in customer relationship management roles.

Who Should Attend?

This training is ideal for:

Business professionals exploring CRM capabilities
IT professionals transitioning to Dynamics 365 customer engagement solutions
Beginners seeking foundational knowledge of Dynamics 365 CRM
Organizations looking to familiarize employees with Dynamics 365 applications

Build Your Foundation in Dynamics 365 CRM

The Microsoft Certified: Dynamics 365 Fundamentals (CRM) (MB-910) training equips you with essential knowledge to understand Dynamics 365 applications for customer engagement. Enroll today to start your journey with Dynamics 365 and earn your certification.

MB-910 Exam Success Strategies

Mastering the MB-910 certification requires more than technical knowledge – strategic preparation, effective time management, and optimal mental performance are equally crucial for success.

MB-910 Exam Statistics & Success Rates

Average Pass Rate: 75-80% on first attempt (Microsoft Fundamentals level average)
Most Common Score Range: 750-850 for passing candidates
Average Study Time: 3-4 weeks for IT professionals, 4-6 weeks for beginners
Retake Rate: 15-20% of candidates require a second attempt
Top Failure Areas: Dynamics 365 Sales capabilities and processes (29%), Customer Service features and case management (26%), Marketing automation and customer journey orchestration (24%)

Study Method Comparison

Study Approach	Duration	Pass rate	Best For
Hands-on Practice Only	2-3 weeks	55-65%	Experienced CRM users
Documentation + Practice	3-4 weeks	75-80%	Methodical learners
Training + Labs + Practice	4-5 weeks	85-90%	Comprehensive preparation
Practice Tests Only	1-2 weeks	45-55%	Not recommended

Strategic Study Approach

Create a 3-4 week study timeline – Fundamentals exams are accessible but require focused preparation
Follow the 60-30-10 rule – 60% understanding concepts and services, 30% hands-on exploration, 10% practice tests
Focus on scenario-based learning – MB-910 emphasizes understanding CRM applications and use cases over memorization
Study in 90-minute focused blocks with 15-minute breaks to maximize retention

Common Exam Pitfalls to Avoid

Don’t confuse Dynamics 365 CRM modules – understand the distinct purposes of Sales, Customer Service, Marketing, Field Service, and Customer Insights
Sales process stages and automation – know the differences between leads, opportunities, quotes, orders, and sales pipeline management
Customer Service vs. Field Service – distinguish between help desk/support scenarios and on-site service delivery
Marketing capabilities – understand customer journey orchestration, segmentation, email marketing, and lead scoring
Customer Insights functionality – know the differences between Customer Insights – Journeys and Customer Insights – Data
Integration with Microsoft ecosystem – understand how Dynamics 365 CRM integrates with Microsoft 365, Power Platform, and Teams

Topic Weight Distribution

Exam Domain	Weight	Focus Areas	Priority
Describe Dynamics 365 Customer Insights	15-20%	Customer Insights – Journeys, Customer Insights – Data, segmentation	High
Describe Dynamics 365 Sales	20-25%	Lead management, opportunity management, sales pipeline, forecasting	Critical
Describe Dynamics 365 Customer Service	20-25%	Case management, knowledge management, omnichannel, SLAs	Critical
Describe Dynamics 365 Field Service	15-20%	Work orders, scheduling, mobile app, IoT integration	High
Describe Shared Features	20-25%	Common Data Service, security, reporting, integrations	Critical

Exam Day Time Management

Allocate 90 seconds per question on average – this gives buffer time for scenario questions
Read case studies completely first before attempting related questions
Flag uncertain questions and return to them – don’t get stuck on difficult items
Reserve 10 minutes at the end for reviewing flagged questions and checking answers

Managing Exam Stress & Performance

Get 7-8 hours of quality sleep the night before – avoid last-minute cramming
Arrive 30 minutes early to settle in and complete check-in procedures calmly
Use deep breathing techniques if you feel overwhelmed during the exam
Trust your preparation – your first instinct is usually correct on scenario questions

Technical Preparation Tips

Explore Dynamics 365 trial environments – gain hands-on experience with Sales, Customer Service, and Marketing modules
Understand CRM business processes – know how customer engagement applications support sales, service, and marketing workflows
Review Microsoft Learn modules – complete the official learning paths for MB-910 on Microsoft Learn
Focus on use cases and scenarios – understand when to use each Dynamics 365 CRM application for specific business needs

Final Week Preparation

Take 2-3 practice exams to identify knowledge gaps and build confidence
Review Microsoft’s official exam objectives one final time
Avoid learning new concepts – focus on reinforcing what you already know
Prepare your exam day logistics – route to test center, required identification, arrival time

Mental Preparation Strategies

Visualize success scenarios – imagine yourself confidently answering questions
Remind yourself this is a fundamentals exam – it tests broad understanding, not deep technical expertise
Stay positive during difficult questions – every candidate faces challenging scenarios
Remember that 700/1000 passes – you don’t need perfection, just solid foundational knowledge

How to Schedule Your MB-910 Exam

Official Testing Provider: Pearson VUE is Microsoft’s authorized testing partner for MB-910
Scheduling Process: Create a Pearson VUE account, search for “MB-910”, select your preferred test center and date
Exam Cost: Approximately $99 USD (fundamentals-level certification, exam voucher not included with training)
Scheduling Timeline: Book at least 1-2 weeks in advance for better time slot availability
Rescheduling Policy: Free rescheduling up to 24 hours before your exam appointment
Required ID: Government-issued photo ID (passport, driver’s license) matching your registration name exactly

Success Mindset: Approach MB-910 as an opportunity to demonstrate your foundational understanding of Dynamics 365 customer engagement applications. This certification validates your knowledge of CRM concepts and prepares you for more advanced Dynamics 365 certifications.