Introduction to Microsoft 365 and AI administration (AB-900T00)
Training plan
Module 1: Explore Microsoft 365 administration
- Explore Microsoft 365 security foundations
- Introduction to Microsoft 365 core services and admin controls
- Protect and govern Microsoft 365 data
Module 2: Explore Microsoft 365 Copilot and agent administration
- Explore Microsoft 365 Copilot and agents
- Perform basic administrative tasks for Microsoft 365 Copilot
- Perform basic administrative tasks for Microsoft 365 Copilot agents
Recommended prerequisite knowledge
There are no prerequisites for this training. Knowledge of cloud computing is a plus, but is not essential.
Credentials and certification
Exam features
- Code: AB-900
- Title: Copilot & Agent Administration Fundamentals
- Duration: 45 minutes
- Number of Questions: 40
- Question Format: Multiple choice, multiple response, scenario-based
- Passing Score: 700 out of 1000
- Cost: $99 USD
Exam topics
- Identify the core features and objects of Microsoft 365 services
- Understand data protection and governance tasks for Microsoft 365 and Copilot
- Perform basic administrative tasks for Copilot and agents
Eccentrix Corner Articles: Microsoft 365 AI Fundamentals AB-900 Resources
Explore our technical articles on Microsoft 365 AI Fundamentals AB-900 published on Eccentrix Corner. These resources dive deep into key concepts, share best practices, and provide practical guides to maximize your learning and certification success. Our experts offer real-world insights to help you master Microsoft 365, Copilot, and AI fundamentals.
Microsoft 365 AI Fundamentals Training
The Introduction to Microsoft 365, Copilot, and AI Agents (AB-900) course is an essential starting point for understanding Microsoft 365 cloud concepts, core services, administration, and the uses of AI and Copilot. Designed for beginners, it provides a complete overview of Microsoft 365’s foundational features and how Copilot and AI agents automate tasks, enhance collaboration, and personalize user experiences. Participants will gain fundamental knowledge of the Microsoft 365 ecosystem, preparing them for further certifications or to support Microsoft 365 implementations.
Why Enroll in Microsoft 365 AI Fundamentals Training?
Microsoft 365 AI Fundamentals is for anyone interested in cloud technology and artificial intelligence—IT professionals, business users, or decision-makers. This course demystifies complex concepts, offering a clear overview of Microsoft 365 and AI capabilities without requiring prior technical experience. It’s an ideal first step for new Microsoft 365 users and a valuable resource to deepen your understanding of AI-powered productivity.
Key Skills Developed
- Microsoft 365 and AI Fundamentals
Understand the core principles of Microsoft 365, Copilot, and AI agents, including automation, personalization, and intelligent collaboration. - Microsoft 365 Services and Architecture
Discover core services (Exchange, Teams, SharePoint, OneDrive) and their role in modern productivity. - Security, Compliance, and Administration
Explore security features, identity management, compliance, and Microsoft 365 admin tools. - Using Copilot and AI Agents
Learn to leverage Copilot and AI agents to automate tasks, improve decision-making, and personalize user experiences. - Microsoft 365 Pricing and Support
Master licensing models, cost management, and support options to optimize your Microsoft 365 investment. - Hands-on Navigation and Exam Prep
Get familiar with the Microsoft 365 admin center and practical scenarios to build confidence for the AB-900 exam.
Who Should Attend?
- Beginners seeking an introduction to Microsoft 365, Copilot, and AI for productivity
- IT professionals exploring Microsoft 365 as a platform for their organization
- Business leaders and decision-makers seeking to understand the business value of AI in Microsoft 365
- Participants preparing for the AB-900 certification exam
Build Your AI and Productivity Knowledge with Microsoft 365 Fundamentals
The Microsoft Certified: Microsoft 365 AI Fundamentals (AB-900) course gives you the essential knowledge to confidently navigate the Microsoft 365 ecosystem and leverage AI to boost productivity. Whether you’re starting your cloud journey or want to validate your skills with certification, this course is the perfect starting point. Enroll now to unlock the potential of Microsoft 365 and Copilot for your career or organization.
AB-900 Exam Success Strategies
Mastering the AB-900 certification requires more than technical knowledge—strategic preparation, effective time management, and optimal mental performance are equally crucial for success.
AB-900 Statistics & Success Rates
- Average Pass Rate: 75-80% on first attempt (Microsoft Fundamentals level average)
- Most Common Score Range: 750-850 for passing candidates
- Average Study Time: 3-4 weeks for IT professionals, 4-6 weeks for beginners
- Retake Rate: 15-20% of candidates require a second attempt
- Top Failure Areas: Microsoft 365 security and compliance (28%), AI automation and Copilot (25%), licensing models (22%)
Study Method Comparison
| Study Approach | Duration | Pass rate | Best For |
|---|---|---|---|
|
Hands-on Practice Only |
2-3 weeks |
60-65% |
Experienced users |
|
Documentation + Practice |
3-4 weeks |
80-85% |
Methodical learners |
|
Training + Labs + Practice |
4-5 weeks |
90-95% |
Comprehensive preparation |
|
Practice Tests Only |
1-2 weeks |
50-60% |
Not recommended |
Strategic Study Approach
- Create a 3-4 week study timeline – Fundamentals level allows for shorter preparation than associate certifications
- Follow the 60-30-10 rule – 60% understanding concepts and services, 30% hands-on exploration, 10% practice tests
- Focus on conceptual learning – AB-900 emphasizes understanding Azure benefits and use cases over technical configuration
- Study in 60-minute focused blocks with 10-minute breaks to maximize retention for concept-heavy material
Common Exam Pitfalls to Avoid
- Confusing Microsoft 365 services—know the difference between Teams, Exchange, SharePoint, OneDrive
- AI automation vs. classic tasks—understand Copilot and AI agent advantages
- Licensing and pricing models—know the differences between offerings
- Security, compliance, and governance—distinguish between admin and security tools
- Administration scenarios—be comfortable navigating the Microsoft 365 admin center
Topic Weight Distribution
| Exam Domain | Weight | Focus Areas | Priority |
|---|---|---|---|
|
Microsoft 365 & AI Concepts |
25-30% |
Principles, automation |
Critical |
|
Microsoft 365 Services & Architecture |
35-40% |
Core services, AI |
Critical |
|
Security, Compliance & Administration |
30-35% |
Management, support, licensing |
Critical |
Exam Day Time Management
- Allocate 60 seconds per question on average – fundamentals questions are typically more straightforward than associate level
- Read all answer options carefully – fundamentals exams often have similar-sounding answers
- Don’t overthink conceptual questions – your first instinct is usually correct for fundamentals-level content
- Reserve 10 minutes at the end for reviewing flagged questions and checking answers
Managing Exam Stress & Performance
- Get 7-8 hours of quality sleep the night before – avoid last-minute cramming
- Arrive 30 minutes early to settle in and complete check-in procedures calmly
- Use deep breathing techniques if you feel overwhelmed during the exam
- Trust your preparation – fundamentals exams test understanding, not memorization
Technical Preparation Tips
- Explore the Microsoft 365 portal and admin center
- Try Copilot and AI agent features if available
- Understand relationships between Microsoft 365 services
- Stay up to date with Microsoft 365 and Copilot announcements
Final Week Preparation
- Take 2-3 practice exams to identify knowledge gaps and build confidence
- Review Microsoft’s official exam objectives one final time
- Focus on licensing and compliance concepts – these are often the most challenging areas
- Prepare your exam day logistics – route to test center, required identification, arrival time
Mental Preparation Strategies
- Visualize success scenarios – imagine yourself confidently answering questions
- Remind yourself this is fundamentals level – questions test understanding, not deep technical knowledge
- Stay positive during difficult questions – every candidate faces challenging scenarios
- Remember that 700/1000 passes – you don’t need perfection, just solid understanding
How to Schedule Your AB-900 Exam
- Official Testing Provider: Pearson VUE is Microsoft’s authorized testing partner for AB-900
- Scheduling Process: Create a Pearson VUE account, search for “AB-900”, select your preferred test center and date
- Exam Cost: $99 USD (prices may vary by region and currency) – not included with training as this is a fundamentals-level certification
- Scheduling Timeline: Book at least 1-2 weeks in advance for better time slot availability
- Rescheduling Policy: Free rescheduling up to 24 hours before your exam appointment
- Required ID: Government-issued photo ID (passport, driver’s license) matching your registration name exactly
Success Mindset: Approach AB-900 as a validation of your understanding of Microsoft 365, Copilot, and AI. Your ability to apply these concepts in real-world scenarios is your greatest asset.
Frequently Asked Questions – Microsoft 365 AI Fundamentals (FAQ)
Fundamentals of Microsoft 365, Copilot, AI agents, security, compliance, administration, and licensing models.
No, no prior technical experience is necessary. This course is designed for both beginners and professionals seeking to understand Microsoft 365 and AI.
It validates your skills in Microsoft 365 and AI, strengthening your professional profile and opening opportunities in cloud administration, collaborative service management, and automation.
Microsoft 365, Copilot, the admin center, security and compliance tools, and AI automation features.
Yes, the principles of productivity, security, and AI are transferable to other cloud environments and collaboration tools.
Yes, remote training is available, and discounts or financing options may be offered depending on the provider and timing.
Real-world scenarios, guided demonstrations, and practical exercises to reinforce learning.
Continue with related or specialized Microsoft 365 certifications, such as those focused on administration and technical deployment in Microsoft 365.
