Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate (MS721)

In the ever-evolving landscape of contemporary business, the ability to cultivate seamless communication and collaboration is paramount for success. Recognizing the centrality of these skills, Microsoft has introduced the MS-721 course, tailor-made for Collaboration Communications Systems Engineers. This program is designed to empower professionals with the expertise needed to architect and implement cutting-edge collaboration and communication solutions. 

This four-day Microsoft Certified course is designed for candidates who are responsible for planning, deploying, configuring, maintaining, and troubleshooting Microsoft Teams Phone, meetings, and personal and shared space devices, including Teams Rooms and Microsoft Surface Hub. 

This training is a comprehensive preparation for the MS-721: Introduction to Teams meetings and calling exam to earn the Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate certification.


Applicable solutions

Public class

Virtual classroom
Planned datePlanned date
June 10 2024
Virtual classroom
Planned datePlanned date
July 15 2024
Virtual classroom
Planned datePlanned date
August 19 2024
Virtual classroom
Planned datePlanned date
September 23 2024
4 days / 28 hours

Private class

Virtual classroom
Minimum no. of participants: 5
4 days / 28 hours
Price on request
English or French
Training plan: 

Collaboration Communications Systems Engineer (MS-721T00)

Module 1: Introduction to Teams meetings and calling

  • Overview of Teams meetings and events
  • Overview of Teams Phone
  • Overview of auto attendants and call queues
  • Overview of Teams devices

Module 2: Plan for Teams Phone

  • Plan to deploy Teams Phone
  • Plan for Teams Phone PSTN connectivity
  • Determine license requirements
  • Plan for Teams Phone devices
  • Plan and design Teams Phone features
  • Plan for voicemail

Module 3: Plan for Microsoft Teams Rooms and Surface Hub

  • Determine license requirements for Microsoft Teams Rooms and shared devices
  • Understand differences between Microsoft Teams Rooms on Android and Windows
  • Understand Microsoft Teams Rooms on Surface Hub 2S
  • Understand and plan Teams Room accessories, components, and peripherals
  • Understand Teams Rooms management options

Module 4: Plan and optimize network performance for Teams media

  • Understand Teams network requirements
  • Design network for media optimization
  • Design and implement QoS

Module 5: Configure and deploy Teams Phone

  • Configure emergency calling for Teams Calling Plans
  • Manage and configure Microsoft PSTN numbers
  • Configure Operator Connect and Teams Phone Mobile
  • Configure Teams Phone policies
  • Create and manage Teams policies
  • Configure Audio Conferencing

Module 6: Configure and deploy Teams Phone with Direct Routing

  • Design Direct Routing call flows
  • Implement SIP trunking with Direct Routing
  • Configure Emergency Calling for Direct Routing
  • Extend Teams Direct Routing infrastructure
  • Deploy and maintain a survivable branch appliance

Module 7: Extend Teams Phone with additional services,

  • Understand how Teams interacts with additional services
  • Configure compliance recording in Teams
  • Configure and integrate a certified contact center in Teams
  • Design and deploy voice bots in Teams

Module 8: Manage meetings and events experiences

  • Explore meetings and events in Microsoft Teams
  • Configure meeting settings
  • Create and manage meeting policies
  • Configure audio conferencing
  • Create and manage meeting templates and template policies
  • Create and manage meetings customization policies
  • Configure live events settings
  • Create and manage live events policies
  • Examine live events across Microsoft 365

Module 9: Guided project - Create and assign Teams policies to meet business requirements in Microsoft Teams

  • Prepare

Module 10: Configure and manage voice users

  • Enable users for Teams Phone
  • Enable users for Direct Routing with Teams Phone
  • Enable additional calling features for Teams Phone
  • Enable users for Teams Phone Mobile

Module 11: Configure auto attendants and call queues

  • Design call flows for auto attendants and call queues
  • Configure auto attendants and call queues
  • Deploy a channel-based call queue
  • Configure resource accounts
  • Configure Microsoft 365 groups for voicemail
  • Interpret call queue conference modes
  • Interpret call queue routing methods
  • Configure holidays for auto attendants and call queues
  • Configure custom music on hold

Module 12: Configure, deploy, and manage Teams devices

  • Manage Microsoft Teams Phones
  • Manage Microsoft Teams Room Systems
  • Microsoft Teams Rooms management options
  • Manage Surface Hub 2S devices
  • Configure Microsoft Teams SIP gateway
  • Manage Microsoft Teams displays
  • Remote provisioning and sign in for Teams Phones
  • Update Microsoft Teams devices remotely
  • Manage Microsoft Teams device tags

Module 13: Guided project - Prepare meeting room experiences

  • Prepare

Module 14: Monitor and troubleshoot Teams collaboration communications systems

  • Diagnose and troubleshoot phone number assignment
  • Diagnose and troubleshoot Teams client issues
  • Diagnose and troubleshoot call failure and call quality issues
  • Report on and troubleshoot Teams calls with Call Quality Dashboard
  • Diagnose and troubleshoot Direct Routing issues
  • Troubleshoot and monitor Teams devices
  • Troubleshoot Teams meetings and calling
  • Troubleshoot Teams Rooms devices
  • One FREE attendance to the Microsoft Certified: Azure Fundamentals (AZ900) training - $695 value!
  • One voucher to take the exam - $225 value!
  • One year access to the class recording
  • 180 days access to the lab environment after class
  • Up to date courseware with Microsoft Learn
  • Microsoft course achievement badge

Before attending this course, students should have general knowledge of the following topics:

  • Microsoft 365 and Microsoft Teams

  • Networking, telecommunications, and audio/visual basics

  • Identity and access management basics

Credentials information: 

Exam Characteristics  

  • Exam code: MS-721 
  • Exam Title: Collaboration Communications Systems Engineer  
  • Exam Duration: 150 minutes  
  • Number of Questions: 40 to 60   
  • Questions Format: Multiple-choice, multiple-answer, scenario-based  
  • Passing Score: 700 out of 1000  
  • Cost: $0 (included in your training)  

Exam Topics  

  • Plan and design collaboration communications systems 
  • Configure and manage Teams meetings and events  
  • Configure and manage Teams Phone  
  • Configure and manage Teams Rooms and devices 
  • All details...   

Understanding the Role 

At the heart of organizations, Collaboration Communications Systems Engineers play a pivotal role in facilitating fluid communication and seamless collaboration. Their responsibilities encompass designing, implementing, and managing communication systems to enhance productivity and facilitate efficient information exchange. 

Course Overview 

The educational journey begins with an immersive exploration of collaboration technologies, providing a foundational understanding of available tools and platforms. Moving forward, participants delve into Microsoft Teams, the linchpin of modern collaboration. They master the setup, integration of third-party apps, and advanced features for enhanced team collaboration. 

The course progresses to unified communications solutions, exploring the integration of various communication tools into a singular platform. Security and compliance in collaboration systems are also addressed, equipping professionals with skills to safeguard sensitive data, control access, and ensure compliance with industry regulations. 

As the course unfolds, participants are guided through troubleshooting and optimization strategies, enabling them to identify and resolve common issues in collaboration systems while optimizing performance for peak efficiency. 

The MS-721 Certification Advantage 

Certification in MS-721 stands as a testament to a professional's commitment to mastering collaboration and communication systems. Beyond industry credibility, this certification unlocks avenues for career advancement, positioning professionals at the forefront of industries where Collaboration Communications Systems Engineers are in high demand. 

Staying abreast of the latest technological trends is intrinsic to the certification process. Microsoft's continuous updates to collaboration tools ensure that professionals with MS-721 certification remain current in their understanding and application of cutting-edge technologies. 

Engaging with peers and instructors during the course fosters valuable networking opportunities, creating a community of professionals dedicated to implementing advanced and secure communication solutions. 


In the competitive landscape where effective communication is a strategic advantage, the MS-721 Certification emerges as an asset for professionals aspiring to excel as Collaboration Communications Systems Engineers. This comprehensive course not only equips them with the technical prowess needed in the field but also fosters a community of like-minded individuals committed to driving positive change through advanced and secure communication solutions. 

Common Questions about the MS-721 certification (FAQ) 

What is MS-721? 

MS-721 is a Microsoft course designed specifically for Collaboration Communications Systems Engineers. It focuses on imparting the skills and knowledge required to design and implement advanced collaboration and communication solutions within organizations. 

What is a Microsoft Teams phone? 

A Microsoft Teams phone is a hardware device designed for seamless integration with Microsoft Teams, a collaboration platform. These phones are optimized for making and receiving calls through Teams, providing a dedicated communication tool with features like call management, voicemail, and conferencing. They enhance the Teams experience by offering a dedicated interface for voice communication within the Microsoft 365 ecosystem. 

What is the difference between operator Connect and calling plan in Teams? 

Operator Connect in Microsoft Teams allows organizations to use their chosen telecom provider for direct integration with Teams, often via Direct Routing. In contrast, Calling Plans are Microsoft's own telephony services that organizations can subscribe to within Teams, providing phone numbers and calling capabilities directly from Microsoft. The key distinction lies in whether organizations opt for a telecom partner with Operator Connect or rely on Microsoft's own Calling Plans for their voice communication needs within the Teams platform. 

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