Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate (MS721)

This four-day Microsoft Certified course is designed for candidates who are responsible for planning, deploying, configuring, maintaining, and troubleshooting Microsoft Teams Phone, meetings, and personal and shared space devices, including Teams Rooms and Microsoft Surface Hub.

Collaboration communications systems engineers have a fundamental understanding of networking, telecommunications, audio/visual and meeting room technologies, and identity and access management. They are proficient in managing and monitoring Teams Phone, meetings, and certified devices by using the Microsoft Teams admin center, PowerShell, the Microsoft Teams Rooms Pro Management portal, and the Microsoft Call Quality Dashboard. They deploy and configure Teams Phone with PSTN connectivity through Teams Calling Plans, Operator Connect, Teams Phone Mobile, and Direct Routing.

This training is a comprehensive preparation for the MS-721: Introduction to Teams meetings and calling exam to earn the Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate certification.


Solutions applicables

Public class

Virtual classroom
Planned datePlanned date
October 23 2023
Virtual classroom
Planned datePlanned date
December 11 2023
Virtual classroom
Planned datePlanned date
January 22 2024
Virtual classroom
Planned datePlanned date
March 4 2024
4 days / 28 hours

Private class

On site / Virtual classroom
Minimum no. of participants: 5
4 days / 28 hours
Price on request
English or French
Training plan: 

Collaboration Communications Systems Engineer (MS-721T00)

Module 1: Introduction to Teams meetings and calling

  • Overview of Teams meetings and events
  • Overview of Teams Phone
  • Overview of auto attendants and call queues
  • Overview of Teams devices

Module 2: Plan for Teams Phone

  • Plan to deploy Teams Phone
  • Plan for Teams Phone PSTN connectivity
  • Determine license requirements
  • Plan for Teams Phone devices
  • Plan and design Teams Phone features
  • Plan for voicemail

Module 3: Plan for Microsoft Teams Rooms and Surface Hub

  • Determine license requirements for Microsoft Teams Rooms and shared devices
  • Understand differences between Microsoft Teams Rooms on Android and Windows
  • Understand Microsoft Teams Rooms on Surface Hub 2S
  • Understand and plan Teams Room accessories, components, and peripherals
  • Understand Teams Rooms management options

Module 4: Plan and optimize network performance for Teams media

  • Understand Teams network requirements
  • Design network for media optimization
  • Design and implement QoS

Module 5: Configure and deploy Teams Phone

  • Configure emergency calling for Teams Calling Plans
  • Manage and configure Microsoft PSTN numbers
  • Configure Operator Connect and Teams Phone Mobile
  • Configure Teams Phone policies
  • Create and manage Teams policies
  • Configure Audio Conferencing

Module 6: Configure and deploy Teams Phone with Direct Routing

  • Design Direct Routing call flows
  • Implement SIP trunking with Direct Routing
  • Configure Emergency Calling for Direct Routing
  • Extend Teams Direct Routing infrastructure
  • Deploy and maintain a survivable branch appliance

Module 7: Extend Teams Phone with additional services,

  • Understand how Teams interacts with additional services
  • Configure compliance recording in Teams
  • Configure and integrate a certified contact center in Teams
  • Design and deploy voice bots in Teams

Module 8: Manage meetings and events experiences

  • Explore meetings and events in Microsoft Teams
  • Configure meeting settings
  • Create and manage meeting policies
  • Configure audio conferencing
  • Create and manage meeting templates and template policies
  • Create and manage meetings customization policies
  • Configure live events settings
  • Create and manage live events policies
  • Examine live events across Microsoft 365

Module 9: Guided project - Create and assign Teams policies to meet business requirements in Microsoft Teams

  • Prepare

Module 10: Configure and manage voice users

  • Enable users for Teams Phone
  • Enable users for Direct Routing with Teams Phone
  • Enable additional calling features for Teams Phone
  • Enable users for Teams Phone Mobile

Module 11: Configure auto attendants and call queues

  • Design call flows for auto attendants and call queues
  • Configure auto attendants and call queues
  • Deploy a channel-based call queue
  • Configure resource accounts
  • Configure Microsoft 365 groups for voicemail
  • Interpret call queue conference modes
  • Interpret call queue routing methods
  • Configure holidays for auto attendants and call queues
  • Configure custom music on hold

Module 12: Configure, deploy, and manage Teams devices

  • Manage Microsoft Teams Phones
  • Manage Microsoft Teams Room Systems
  • Microsoft Teams Rooms management options
  • Manage Surface Hub 2S devices
  • Configure Microsoft Teams SIP gateway
  • Manage Microsoft Teams displays
  • Remote provisioning and sign in for Teams Phones
  • Update Microsoft Teams devices remotely
  • Manage Microsoft Teams device tags

Module 13: Guided project - Prepare meeting room experiences

  • Prepare

Module 14: Monitor and troubleshoot Teams collaboration communications systems

  • Diagnose and troubleshoot phone number assignment
  • Diagnose and troubleshoot Teams client issues
  • Diagnose and troubleshoot call failure and call quality issues
  • Report on and troubleshoot Teams calls with Call Quality Dashboard
  • Diagnose and troubleshoot Direct Routing issues
  • Troubleshoot and monitor Teams devices
  • Troubleshoot Teams meetings and calling
  • Troubleshoot Teams Rooms devices

Before attending this course, students should have general knowledge of the following topics:

  • Microsoft 365 and Microsoft Teams

  • Networking, telecommunications, and audio/visual basics

  • Identity and access management basics

Certification information: 

Caractéristiques de l'examen:

  • Exam code: MS-721
  • Cost: $0 (included in your training)
  • Skills measured
    • Plan and design collaboration communications systems
    • Configure and manage Teams meetings and events
    • Configure and manage Teams Phone
    • Configure and manage Teams Rooms and devices
    All details... 

Contact us for more information on pricing::

Office: 1-888-718-9732
E-mail: info@eccentrix.ca

130, King Street West, Suite 1800
Toronto, Ontario M5X 1E3