Microsoft 365 Certified: Teams Voice Engineer Expert (MS700-720)

This seven-day certification track training is composed of two parts:

Managing Microsoft Teams (MS-700T00)

In this four-day course, you will learn about various Teams management tools, security and compliance feature for Teams, network requirement for Teams deployment as well as different Teams settings and policies for managing collaboration and communication experience in Teams. You will learn about Teams architecture. Specifically, you will learn about the integration between Microsoft Teams and various workloads and services in Microsoft 365. You will also learn about preparing the environment for a Microsoft Teams deployment, including security and compliance features for Teams as well as network settings. Lastly, you will learn about how to create and manage teams and channels. You will further learn about different settings and policies to manage collaboration and communication experiences in Microsoft Teams.

Microsoft Teams Voice Engineer (MS-720T00)

In this three-day course, you will learn how to plan, design, configure, maintain, and troubleshoot an integrated communications solution at an organization using Microsoft Teams. The course will cover Teams Phone with Calling Plans, Direct Routing, and Operator Connect, in addition to Teams devices, audio/video conferencing, and voice migration. Students will learn troubleshooting methodologies and how to resolve common telephony and voice problems.

This training is a comprehensive preparation to the exams MS-700 and MS-720 to help participants obtain the Microsoft 365 Certified: Modern Desktop Administrator Associate certification. 

You can purchase an individual part of this certification track - contact us for the details.



A preferential rate (-15%) applies to the regular cost for non-profit organizations, as well as the government sector. In addition, you can benefit from additional advantages through a corporate agreement when you need to train several people or teams in your company. Contact us for details.

Public class

Virtual classroom
Tentative dateTentative date
April 3 2023
Virtual classroom
Tentative dateTentative date
May 15 2023
Virtual classroom
Tentative dateTentative date
June 26 2023
Virtual classroom
Tentative dateTentative date
August 14 2023
7 days / 49 hours

Private class

On site / Virtual classroom
Minimum no. of participants: 5
7 days / 49 hours
Price on request
English or French
Training plan: 

Managing Microsoft Teams (MS-700T00)

Module 1: Explore Microsoft Teams

  • Explore capabilities in Microsoft Teams
  • Explore Microsoft Teams integration with Microsoft 365
  • Explore Microsoft Teams integration with Microsoft Power Platform
  • Illustrate Microsoft Teams architecture
  • Describe Microsoft Teams with Microsoft 365 Groups
  • Describe Microsoft Teams with SharePoint and OneDrive
  • Describe Microsoft Teams with Exchange
  • Understand Microsoft Teams certified solutions

Module 2: Plan and deploy Microsoft Teams

  • Designate Teams admin roles
  • Understand Teams management tools
  • Plan for Teams rollout
  • Plan for Teams adoption
  • Plan for Teams licensing
  • Deploy Microsoft Teams clients

Module 3: Implement lifecycle management and governance for Microsoft Teams

  • Plan for lifecycle management
  • Plan for Teams governance
  • Manage Microsoft 365 Groups creation
  • Configure Microsoft 365 Groups expiration policy
  • Configure Microsoft 365 Groups naming policy
  • Plan policy assignment for users and groups
  • Create and manage policy packages
  • Manage Teams preview features using Teams update policies
  • Create and manage teams templates

Module 4: Monitor your Microsoft Teams environment

  • Monitor Microsoft Teams usage reports
  • Monitor Microsoft 365 usage reports
  • Interpret Microsoft Adoption Score
  • Manage user access with Azure Active Directory access reviews
  • Monitor the Microsoft 365 network connectivity dashboard
  • Manage Teams notifications and alerts
  • Manage feedback policies

Module 5: Manage access for external users

  • Understand features in Azure Active Directory
  • Work with external users in Microsoft Teams
  • Manage access for external users
  • Manage external collaboration in Azure AD
  • Manage external collaboration in Microsoft 365
  • Manage external access in Microsoft Teams
  • Manage guest access in Microsoft Teams
  • Manage file sharing in SharePoint and OneDrive

Module 6: Implement security for Microsoft Teams

  • Configure conditional access and multifactor authentication for Microsoft Teams
  • Configure Safe Attachments for Microsoft Teams
  • Configure Safe Links for Microsoft Teams
  • Examine the Defender for Cloud Apps
  • Monitor security reports for Microsoft Teams
  • Plan and configure enhanced encryption policies

Module 7: Implement compliance for Microsoft Teams

  • Create and manage sensitivity labels
  • Create and manage retention policies
  • Create and manage Data Loss Prevention policies
  • Deploy communication compliance
  • Enable scoped directory search
  • Create information barrier policy
  • Conduct an eDiscovery investigation for Teams content
  • Create and manage compliance recording policies
  • Create security and compliance alerts for Microsoft Teams

Module 8: Plan and configure network settings for Microsoft Teams

  • Examine network requirements for Microsoft Teams
  • Plan for network deployment using Network Planner
  • Configure network ports and protocols for Microsoft Teams
  • Implement Quality of Service
  • Configure reporting labels for location-enhanced Call Analytics reports
  • Configure tenant data for Call Quality Dashboard reports
  • Assess network readiness
  • Manage network topology

Module 9: Create and manage teams

  • Create teams
  • Create a team from existing resources
  • Plan and create org-wide teams
  • Manage teams
  • Manage users in a team
  • Configure dynamic membership
  • Archive restore and delete a team

Module 10: Manage collaboration experiences for chat and channels

  • Choose appropriate coexistence modes
  • Create and manage channels in a team
  • Create and manage Teams policies for channels
  • Configure teams settings
  • Create and manage messaging policies
  • Manage channel moderation
  • Manage access to channels

Module 11: Manage apps for Microsoft Teams

  • Explore apps in Microsoft Teams
  • Describe admin settings for Teams apps
  • Manage access to Teams apps at the organization level
  • Create and manage app permission policies
  • Create and manage app setup policies
  • Manage permissions and consent for Teams apps
  • Plan and configure connectors
  • Manage custom apps uploads
  • Publish custom apps to Microsoft Teams
  • Manage purchasing of apps in the Microsoft Teams app store
  • Customize the organization's app store
  • Customize the branded experience of an app

Module 12: Manage meetings and events experiences

  • Explore meetings and events in Microsoft Teams
  • Configure meeting settings
  • Create and manage meeting policies
  • Configure audio conferencing
  • Configure live events settings
  • Create and manage live events policies
  • Examine live events across Microsoft 365
  • Configure Meeting Migration Service (MMS)

Module 13: Configure and manage Microsoft Teams Room and Teams devices

  • Plan for Teams Rooms deployment
  • Select Microsoft Teams devices
  • Configure Microsoft 365 resource accounts for Teams Rooms
  • Remote provision and sign-in for new devices
  • Manage devices in Microsoft Teams
  • Manage devices with Microsoft Teams Rooms Pro Management service
  • Create and manage configuration profiles
  • Manage Microsoft Teams device tags
  • Troubleshoot Teams Rooms

Module 14: Manage phone numbers and settings

  • Evaluate Microsoft Teams calling solutions
  • Get phone numbers with Calling Plans
  • Manage emergency calling
  • Manage phone numbers for users
  • Manage voice settings for users

Module 15: Manage Teams Phone settings and policies

  • Explore Teams Phone
  • Plan and design call queues and auto attendants
  • Create and manage Teams resource accounts
  • Configure call queues
  • Configure auto attendants
  • Configure dial plans
  • Create and manage calling policies
  • Create and manage call park policies
  • Create and manage caller ID policies

Module 16: Troubleshoot audio, video, and client issues

  • Troubleshoot Teams
  • Collect and identify logs
  • Clear Microsoft Teams client cache
  • Identify issues with call analytics
  • Identify issues with Call Quality Dashboard
  • Use Power BI to analyze Call Quality Dashboard data
  • Identify issues with the Direct Routing Health Dashboard

Microsoft Teams Voice Engineer (MS-720T00)

Module 1: Plan for Teams Phone

  • Plan for Teams Phone PSTN connectivity
  • Determine license requirements
  • Plan for Teams Phone devices
  • Plan and design Teams Phone features
  • Plan for voicemail

Module 2: Plan and optimize network performance for Teams Phone

  • Understand Teams network requirements
  • Design network for media optimization
  • Design and implement QoS

Module 3: Migrate voice services from Skype for Business Server to Teams

  • Understand how Skype and Teams interact
  • Plan Teams Hybrid Configuration
  • Implement Teams Hybrid Configuration
  • Migrate to Teams Phone
  • Migrate Skype for Business IP phones
  • Migrate Skype for Business Meeting Room devices

Module 4: Configure Teams Phone

  • Configure emergency calling for Teams Calling Plans
  • Manage and configure Microsoft PSTN numbers
  • Configure Operator Connect and Teams Phone Mobile
  • Configure Teams Phone policies
  • Configure Audio Conferencing

Module 5: Configure auto attendants and call queues

  • Design call flows for auto attendants and call queues
  • Configure auto attendants and call queues
  • Deploy a channel-based call queue
  • Configure resource accounts
  • Configure Microsoft 365 groups for voicemail
  • Interpret call queue conference modes
  • Interpret call queue routing methods
  • Configure holidays for auto attendants and call queues
  • Configure custom music on hold

Module 6: Configure and deploy Direct Routing

  • Design Direct Routing call flows
  • Implement SIP trunking with Direct Routing
  • Configure Emergency Calling for Direct Routing
  • Extend Teams Direct Routing infrastructure
  • Deploy and maintain a survivable branch appliance

Module 7: Extend Teams Phone with additional services

  • Understand how Teams interacts with additional services
  • Configure compliance recording in Teams
  • Configure and integrate a certified contact center in Teams
  • Design and deploy voice bots in Teams

Module 8: Configure and manage voice users

  • Enable users for Teams Phone
  • Enable users for Direct Routing with Teams Phone
  • Enable additional calling features for Teams Phone

Module 9: Configure, deploy, and manage Teams devices

  • Manage Microsoft Teams Phones
  • Manage Microsoft Teams Room Systems
  • Manage Microsoft Teams displays
  • Remote provisioning and sign in for Teams Phones
  • Update Microsoft Teams devices remotely
  • Manage Microsoft Teams device tags

Module 10: Monitor and troubleshoot Teams Phone

  • Diagnose and troubleshoot phone number assignment
  • Diagnose and troubleshoot Teams client issues
  • Diagnose and troubleshoot call failure and call quality issues
  • Report on and troubleshoot Teams calls with Call Quality Dashboard
  • Diagnose and troubleshoot Direct Routing issues
  • Troubleshoot and monitor Teams devices
  • One FREE attendance to the Microsoft Certified: Security, Compliance, and Identity Fundamentals (SC900) training
  • One year access to the class recording
  • 180 days access to the lab environment after class
  • Two vouchers to take the exams
  • Up to date courseware with Microsoft Learn
  • One year subscription to the All Access Pass library containing hundreds of complementary practice labs
  • Microsoft course achievement badge
  • A thorough understanding of basic functional experience with Microsoft 365 services.
  • A thorough understanding of general IT practices, including the use of PowerShell.
  • Plan and configure a Microsoft Teams environment
  • Manage chat, teams, channels, and apps
  • Manage calling and meetings
  • Monitor and troubleshoot a Microsoft Teams environment
Certification information: 
  • Exam codes: MS-700 and MS-720
  • Cost: 0$ (included in your training)
  • Skills measured
    • Plan and configure Microsoft Teams Phone
    • Optimize network performance
    • Plan and configure Direct Routing
    • Configure and manage Microsoft Teams Phone for voice users
    • Plan and configure Microsoft Teams clients and devices
    • Monitor and troubleshoot Microsoft Teams Phone

Contact us for more information on pricing::

Office: 1-888-718-9732
E-mail: info@eccentrix.ca

130, King Street West, Suite 1800
Toronto, Ontario M5X 1E3