Microsoft 365 Certified: Teams Voice Engineer Expert (MS700-720)

Managing Microsoft Teams (MS-700T00)

Module 1: Explore Microsoft Teams

• Explore capabilities in Microsoft Teams
• Explore Microsoft Teams integration with Microsoft 365
• Explore Microsoft Teams integration with Microsoft Power Platform
• Illustrate Microsoft Teams architecture
• Describe Microsoft Teams with Microsoft 365 Groups
• Describe Microsoft Teams with SharePoint and OneDrive
• Describe Microsoft Teams with Exchange
• Understand Microsoft Teams certified solutions

Module 2: Plan and deploy Microsoft Teams

• Designate Teams admin roles
• Understand Teams management tools
• Plan for Teams rollout
• Plan for Teams adoption
• Plan for Teams licensing
• Deploy Microsoft Teams clients

Module 3: Implement lifecycle management and governance for Microsoft Teams

• Plan for lifecycle management
• Plan for Teams governance
• Manage Microsoft 365 Groups creation
• Configure Microsoft 365 Groups expiration policy
• Configure Microsoft 365 Groups naming policy
• Plan policy assignment for users and groups
• Create and manage policy packages
• Manage Teams preview features using Teams update policies
• Create and manage teams templates

Module 4: Monitor your Microsoft Teams environment

• Monitor Microsoft Teams usage reports
• Monitor Microsoft 365 usage reports
• Interpret Microsoft Adoption Score
• Manage user access with Azure Active Directory access reviews
• Monitor the Microsoft 365 network connectivity dashboard
• Manage Teams notifications and alerts
• Manage feedback policies

Module 5: Manage access for external users

• Understand features in Azure Active Directory
• Work with external users in Microsoft Teams
• Manage access for external users
• Manage external collaboration in Azure AD
• Manage external collaboration in Microsoft 365
• Manage external access in Microsoft Teams
• Manage guest access in Microsoft Teams
• Manage file sharing in SharePoint and OneDrive

Module 6: Implement security for Microsoft Teams

• Configure conditional access and multifactor authentication for Microsoft Teams
• Configure Safe Attachments for Microsoft Teams
• Configure Safe Links for Microsoft Teams
• Examine the Defender for Cloud Apps
• Monitor security reports for Microsoft Teams
• Plan and configure enhanced encryption policies

Module 7: Implement compliance for Microsoft Teams

• Create and manage sensitivity labels
• Create and manage retention policies
• Create and manage Data Loss Prevention policies
• Deploy communication compliance
• Enable scoped directory search
• Create information barrier policy
• Conduct an eDiscovery investigation for Teams content
• Create and manage compliance recording policies
• Create security and compliance alerts for Microsoft Teams

Module 8: Plan and configure network settings for Microsoft Teams

• Examine network requirements for Microsoft Teams
• Plan for network deployment using Network Planner
• Configure network ports and protocols for Microsoft Teams
• Implement Quality of Service
• Configure reporting labels for location-enhanced Call Analytics reports
• Configure tenant data for Call Quality Dashboard reports
• Assess network readiness
• Manage network topology

Module 9: Create and manage teams

• Create teams
• Create a team from existing resources
• Plan and create org-wide teams
• Manage teams
• Manage users in a team
• Configure dynamic membership
• Archive restore and delete a team

Module 10: Manage collaboration experiences for chat and channels

• Choose appropriate coexistence modes
• Create and manage channels in a team
• Create and manage Teams policies for channels
• Configure teams settings
• Create and manage messaging policies
• Manage channel moderation
• Manage access to channels

Module 11: Manage apps for Microsoft Teams

• Explore apps in Microsoft Teams
• Describe admin settings for Teams apps
• Manage access to Teams apps at the organization level
• Create and manage app permission policies
• Create and manage app setup policies
• Manage permissions and consent for Teams apps
• Plan and configure connectors
• Manage custom apps uploads
• Publish custom apps to Microsoft Teams
• Manage purchasing of apps in the Microsoft Teams app store
• Customize the organization's app store
• Customize the branded experience of an app

Module 12: Manage meetings and events experiences

• Explore meetings and events in Microsoft Teams
• Configure meeting settings
• Create and manage meeting policies
• Configure audio conferencing
• Configure live events settings
• Create and manage live events policies
• Examine live events across Microsoft 365
• Configure Meeting Migration Service (MMS)

Module 13: Configure and manage Microsoft Teams Room and Teams devices

• Plan for Teams Rooms deployment
• Select Microsoft Teams devices
• Configure Microsoft 365 resource accounts for Teams Rooms
• Remote provision and sign-in for new devices
• Manage devices in Microsoft Teams
• Manage devices with Microsoft Teams Rooms Pro Management service
• Create and manage configuration profiles
• Manage Microsoft Teams device tags
• Troubleshoot Teams Rooms

Module 14: Manage phone numbers and settings

• Evaluate Microsoft Teams calling solutions
• Get phone numbers with Calling Plans
• Manage emergency calling
• Manage phone numbers for users
• Manage voice settings for users

Module 15: Manage Teams Phone settings and policies

• Explore Teams Phone
• Plan and design call queues and auto attendants
• Create and manage Teams resource accounts
• Configure call queues
• Configure auto attendants
• Configure dial plans
• Create and manage calling policies
• Create and manage call park policies
• Create and manage caller ID policies

Module 16: Troubleshoot audio, video, and client issues

• Troubleshoot Teams
• Collect and identify logs
• Clear Microsoft Teams client cache
• Identify issues with call analytics
• Identify issues with Call Quality Dashboard
• Use Power BI to analyze Call Quality Dashboard data
• Identify issues with the Direct Routing Health Dashboard

Microsoft Teams Voice Engineer (MS-720T00)

Module 1: Plan for Teams Phone

• Plan for Teams Phone PSTN connectivity
• Determine license requirements
• Plan for Teams Phone devices
• Plan and design Teams Phone features
• Plan for voicemail

Module 2: Plan and optimize network performance for Teams Phone

• Understand Teams network requirements
• Design network for media optimization
• Design and implement QoS

Module 3: Migrate voice services from Skype for Business Server to Teams

• Understand how Skype and Teams interact
• Plan Teams Hybrid Configuration
• Implement Teams Hybrid Configuration
• Migrate to Teams Phone
• Migrate Skype for Business IP phones
• Migrate Skype for Business Meeting Room devices

Module 4: Configure Teams Phone

• Configure emergency calling for Teams Calling Plans
• Manage and configure Microsoft PSTN numbers
• Configure Operator Connect and Teams Phone Mobile
• Configure Teams Phone policies
• Configure Audio Conferencing

Module 5: Configure auto attendants and call queues

• Design call flows for auto attendants and call queues
• Configure auto attendants and call queues
• Deploy a channel-based call queue
• Configure resource accounts
• Configure Microsoft 365 groups for voicemail
• Interpret call queue conference modes
• Interpret call queue routing methods
• Configure holidays for auto attendants and call queues
• Configure custom music on hold

Module 6: Configure and deploy Direct Routing

• Design Direct Routing call flows
• Implement SIP trunking with Direct Routing
• Configure Emergency Calling for Direct Routing
• Extend Teams Direct Routing infrastructure
• Deploy and maintain a survivable branch appliance

Module 7: Extend Teams Phone with additional services

• Understand how Teams interacts with additional services
• Configure compliance recording in Teams
• Configure and integrate a certified contact center in Teams
• Design and deploy voice bots in Teams

Module 8: Configure and manage voice users

• Enable users for Teams Phone
• Enable users for Direct Routing with Teams Phone
• Enable additional calling features for Teams Phone

Module 9: Configure, deploy, and manage Teams devices

• Manage Microsoft Teams Phones
• Manage Microsoft Teams Room Systems
• Manage Microsoft Teams displays
• Remote provisioning and sign in for Teams Phones
• Update Microsoft Teams devices remotely
• Manage Microsoft Teams device tags

Module 10: Monitor and troubleshoot Teams Phone

• Diagnose and troubleshoot phone number assignment
• Diagnose and troubleshoot Teams client issues
• Diagnose and troubleshoot call failure and call quality issues
• Report on and troubleshoot Teams calls with Call Quality Dashboard
• Diagnose and troubleshoot Direct Routing issues
• Troubleshoot and monitor Teams devices