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Microsoft 365 Certified: Exchange Online Support Engineer Specialty (MS220)

This three-day course is for support engineers who identify, troubleshoot, and resolve issues with Microsoft Exchange Online, hybrid Exchange environments, and related components, technologies, and services.

This training is a comprehensive preparation for the MS-220: Troubleshooting Microsoft Exchange Online exam to earn the Microsoft 365 Certified: Exchange Online Support Engineer Specialty certification.

A preferential rate (-15%) applies to the regular cost for non-profit organizations, as well as the government sector. In addition, you can benefit from additional advantages through a corporate agreement when you need to train several people or teams in your company. Contact us for details.

Public class

Virtual classroom
Tentative dateTentative date
April 24 2023
$1725$
 
English
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Virtual classroom
Tentative dateTentative date
June 5 2023
$1725$
 
English
Register now
Virtual classroom
Tentative dateTentative date
July 17 2023
$1725$
 
English
Register now
Virtual classroom
Tentative dateTentative date
August 28 2023
$1725$
 
English
Register now
1725$
Duration: 
3 days / 21 hours

Private class

Virtual classroom
Minimum no. of participants: 5
3 days / 21 hours
Price on request
English
Contact us
Training plan: 

Troubleshooting Microsoft Exchange Online (MS-220T00)

Module 1: Troubleshoot problems with mail flow

  • Investigate problematic messages
  • Troubleshoot transport rules and conditional routing
  • Troubleshoot DNS issues
  • Investigate and repair SMTP issues
  • Troubleshoot problems with mail flow

Module 2: Troubleshoot message filtering in inboxes and Microsoft Defender for Office 365

  • Troubleshoot inbox rules
  • Troubleshoot message attachments
  • Investigate actions taken by Defender for Office 365
  • Troubleshoot spam filter policies
  • Troubleshoot message filtering

Module 3: Troubleshoot compliance and retention issues

  • Troubleshoot eDiscovery
  • Troubleshoot holds
  • Manage item deletion
  • Troubleshoot retention policies
  • Troubleshoot message records management
  • Troubleshoot compliance retention issues

Module 4: Troubleshoot encryption, auditing, and journaling

  • Diagnose encryption problems
  • Troubleshoot mailbox auditing
  • Troubleshoot journaling
  • Troubleshoot encryption, auditing, and journaling

Module 5: Troubleshoot desktop Outlook clients

  • Troubleshoot Outlook connections to Exchange
  • Fix Outlook authentication issues
  • Troubleshoot calendars
  • Troubleshoot desktop Outlook clients

Module 6: Troubleshoot issues with mobile devices

  • Troubleshoot mobile devices that access Exchange Online
  • Troubleshoot ActiveSync
  • Troubleshoot mobile device issues

Module 7: Troubleshoot Exchange Online configuration issues

  • Provision objects without problems
  • Troubleshoot recipient issues
  • Troubleshoot address lists and address books
  • Investigate organization-wide settings
  • Troubleshoot public folder issues
  • Troubleshoot Exchange Online configuration issues

Module 8: Troubleshoot hybrid and migration issues

  • Troubleshoot setup and mail flow in hybrid configurations
  • Address other hybrid configuration problems
  • Ensure a smooth migration
  • Troubleshoot hybrid and migration issues

Exclusives: 
  • One FREE attendance to the Microsoft Certified: Security, Compliance, and Identity Fundamentals (SC900) training
  • One year access to the class recording
  • 180 days access to the lab environment after class
  • One voucher to take the exam
  • Up to date courseware with Microsoft Learn
  • One year subscription to the All Access Pass library containing hundreds of complementary practice labs
  • Microsoft course achievement badge
View the complete list of exclusives offered for your course
Prerequisites: 
  • Experience with PowerShell and the Exchange PowerShell module.
  • Significant experience in deploying, managing and troubleshooting Exchange environments
Certification information: 
  • Exam code: MS-220
  • Cost: $0 (included in your training)
  • Skills measured
    • Troubleshoot mail flow issues 
    • Troubleshoot compliance and retention issues 
    • Troubleshoot mail client issues 
    • Troubleshoot Exchange Online configuration issues
    • Troubleshoot hybrid and migration issues 
  • All details... 
Follow-on trainings: 
Microsoft 365 Certified: Security Administrator Associate (MS500)
Audiences: 
Systems and Networks Specialist Cloud Administrator
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Contact us for more information on pricing::

Eccentrix
Office: 1-888-718-9732
E-mail: info@eccentrix.ca

130, King Street West, Suite 1800
Toronto, Ontario M5X 1E3
www.eccentrix.ca