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The role of an analyst and technical support includes performing tasks related to the maintenance of an IT infrastructure. This role is also essential for conducting diagnostics, detecting, and timely escalating incidents to prevent service disruptions or data losses.
Sometimes, the analyst will also be required to conduct security investigations and perform preventive activities to mitigate risks.
The following training programs aim to:
Possible certifications upon completing your training include:
Our Microsoft 365 Copilot training covers the design and architecture of Copilot, including key components and tenant architecture.
Participants will learn to extend Copilot with Microsoft Graph plugins and connectors. The course also focuses on implementation, including data preparation, security, and licensing, with strategies to encourage adoption. Security and compliance are examined in depth, addressing data protection and regulatory requirements. The training includes managing user access, implementing multi-factor authentication, and exploring identity management tools. Permissions, roles, and role groups are covered, with best practices for administrative configurations. The course also addresses data classification, sensitivity labels, and strategies for deploying and managing these features within Microsoft 365 services.
The five-day CompTIA A+ training provides participants with the knowledge and expertise required to prepare for the A+ certification exam.
This training is a great starting point for a career as an IT professional. Participants will have the opportunity to become familiar with computer hardware, operating systems, PC components, networking, computer security, laptops, and printers. Upon completion of the course, participants will have the necessary knowledge to install, configure, secure, and troubleshoot all system components. Customer service and communication skills are also part of this training, teaching participants how to interact appropriately with clients and peers.
Rigorously evaluated to ensure coverage of the CompTIA Security+ (SY0-701) exam objectives, this training teaches the knowledge and skills necessary to assess the security posture of an enterprise environment and to recommend and implement appropriate security solutions; monitor and secure hybrid environments, including cloud, mobile, and IoT; operate with an understanding of applicable laws and policies, including governance, risk, and compliance principles; and identify, analyze, and respond to security events and incidents.
Microsoft SharePoint Online is the cornerstone for organizations seeking effective document management, seamless team collaboration, and enhanced communication. The course “Introduction to SharePoint Online (MS55298)” serves as a fundamental gateway, enabling individuals to grasp the core concepts and features of this powerful platform.
Our course serves as an introduction to SharePoint Online, tailored for end-users operating in a SharePoint Online environment. It is designed for individuals who are new to using SharePoint and will engage in daily tasks involving lists, libraries, and site navigation to access and browse content on SharePoint and OneDrive.
Our training on Copilot for Microsoft 365 covers the introduction and operation of Copilot, its main features, and Microsoft’s commitment to responsible AI.
The modules explore document creation, email drafting, presentation design, and data analysis with Copilot in various applications such as Word, Outlook, PowerPoint, Excel, and Teams. The training also addresses managing and extending Copilot with plugins and connectors, as well as user activation and adoption strategies. It highlights the importance of defining a clear strategy, securing stakeholder buy-in, and measuring adoption success. Finally, the training offers approaches to optimize Copilot’s impact, gather user feedback, and effectively integrate Copilot into your organization’s business processes.
This one-day Microsoft certification training provides basic knowledge on cloud concepts, core Azure services, as well as Azure management and governance features and tools.
This training is suitable for IT personnel who are new to Azure. This audience aims to explore Azure offerings and gain hands-on experience with the product. The course primarily uses the Azure portal and command-line interface to create resources and does not require scripting skills. Students who complete this training will gain confidence to pursue other role-based training and certifications, such as Azure Administrator. It combines lectures and demonstrations.
This course provides comprehensive preparation for the AZ-900: Microsoft Azure Fundamentals exam, leading to the Microsoft Certified: Azure Fundamentals certification.
This five-day Microsoft training demonstrates how to use Configuration Manager and its associated site systems to efficiently manage network resources. During this training, you will learn daily management tasks, including application management, client health, hardware and software inventory, operating system deployment, and software updates using Configuration Manager. You will also learn how to optimize Endpoint Protection, manage compliance, and create queries and management reports.
Although this course and the associated labs are written for Microsoft Endpoint Configuration Manager and Windows 11, the skills taught will also be backward compatible with previous editions of System Center Configuration Manager and Windows 10.
In the realm of modern technology, mastering the Fundamentals of Microsoft 365 has become an essential asset for IT professionals. The MS-900 certification, also known as Microsoft 365 Fundamentals, is a foundational step assessing the understanding of Microsoft 365 services, concepts, and security.
This Microsoft certification training provides basic knowledge on the considerations and benefits of adopting cloud services and the Software as a Service (SaaS) model, with a particular focus on Microsoft 365 cloud service offerings.
You will start by learning the basics of the cloud, including an introduction to cloud computing and Microsoft cloud services. You will explore Microsoft Azure and understand the differences between Microsoft 365 and Office 365. You will conduct an in-depth examination of Microsoft 365, including a comparison of Microsoft on-premises services and Microsoft 365 cloud services, enterprise mobility in Microsoft 365, and an analysis of how Microsoft 365 services enable collaboration. The training then covers how security, compliance, privacy, and trust are managed in Microsoft 365, before concluding with an overview of Microsoft 365 subscriptions, licensing, billing, and support.
This training is a comprehensive preparation for the MS-900: Microsoft 365 Fundamentals exam to earn the Microsoft 365 Certified: Fundamentals certification.
The CompTIA Network+ (N10-009) was developed by CompTIA for the CompTIA Network+ candidate. Rigorously evaluated to ensure coverage of the CompTIA Network+ (N10-009) exam objectives, it teaches the knowledge and skills necessary to deploy, secure, and troubleshoot SOHO and enterprise networks, and prepares candidates to take the CompTIA Network+ certification exam.
The AZ-140 certification, focused on Configuring and Operating Microsoft Azure Virtual Desktop, is a crucial course for professionals aiming to master the intricacies of managing and operating Azure Virtual Desktop solutions within the Microsoft Azure environment. This certification validates individual expertise in configuring and managing the Azure Virtual Desktop infrastructure. The course teaches Azure administrators how to plan, deliver, and manage virtual desktop experiences and remote applications for any device on Azure. Students will learn through a blend of demonstrations and hands-on lab experiences to deploy virtual desktop experiences and applications on Windows Virtual Desktop and optimize them for operation in multi-session virtual environments.
This training is a comprehensive preparation for the AZ-140: Configuring and Operating Windows Virtual Desktop on Microsoft Azure exam to earn the Microsoft Certified: Windows Virtual Desktop Specialty certification.
During this training, participants will identify and describe key data concepts such as relational data, non-relational data, Big Data, and analytics, and explore the implementation of this technology with Microsoft Azure. They will delve into the roles, tasks, and responsibilities in the data world. Participants will explore relational data offerings, provisioning, and deployment of relational databases, and querying relational data through cloud data solutions with Microsoft Azure. They will investigate non-relational data offerings, provisioning, and deployment of non-relational databases, and non-relational data stores with Microsoft Azure. Participants will explore processing options available for creating data analytics solutions in Azure, including Azure Synapse Analytics, Azure Databricks, and Azure HDInsight. They will also learn about Power BI, including its building blocks and how they interact.
This course provides comprehensive preparation for the DP-900: Microsoft Azure Data Fundamentals exam, leading to the Microsoft Certified: Azure Data Fundamentals certification.
The SC-900 certification, part of the Microsoft learning path, focuses on providing fundamental knowledge in security, compliance, and identity within the Microsoft ecosystem. This certification is a foundational step for professionals aspiring to delve into the complex world of cybersecurity and compliance.
Our certified training takes you on a journey designed to empower professionals with fundamental knowledge in security concepts, compliance, and identity management. This comprehensive course is an essential step for individuals seeking to develop a solid understanding of Microsoft’s security ecosystem.
This course provides comprehensive preparation for the SC-900: Microsoft Security, Compliance, and Identity Fundamentals exam to obtain the Microsoft Certified: Security, Compliance, and Identity Fundamentals certification.
This official CompTIA Cybersecurity Analyst (CySA)+ training was developed with the aim of obtaining the CompTIA CS0-003 certification. The course has been rigorously reviewed by experts to ensure it covers the objectives outlined in the exam. This training teaches participants the essential principles required to diagnose a problem. It helps in understanding a range of valid solutions for diagnosing the network, operating systems, mobile devices, and security.
This Microsoft training provides students with the fundamental knowledge and skills to use PowerShell for administering and automating the administration of Windows servers.
The course equips students with the skills needed to identify and construct the command required to perform a specific task. Additionally, students learn to create scripts to accomplish advanced tasks such as automating repetitive tasks and generating reports. This course provides prerequisite skills that support a wide range of Microsoft products, including Windows Server, Windows Client, Microsoft Azure, and Microsoft 365. In line with this objective, the course will not focus on any of these products specifically, although Windows Server, being the common platform for all these products, will serve as the example for the techniques taught in this course.
The EC-Council CCT certification immerses students in a well-structured knowledge transfer. The training includes critical thinking challenges and immersive lab experiences that allow candidates to apply their knowledge and advance to the skill development phase within the classroom itself. By the end of the program, CCT-certified professionals will have a solid foundation in cybersecurity principles and techniques, along with practical exposure to tasks required in real-world jobs.
Certified Threat Intelligence Analyst (C|TIA) is designed and developed in collaboration with cybersecurity and threat intelligence experts from around the world to help organizations identify and mitigate business risks by converting unknown internal and external threats into known threats. It is a comprehensive specialist-level program that teaches a structured approach to creating effective threat intelligence.
In the constantly evolving threat landscape, C|TIA is an essential program for those who face cyber threats daily. Organizations today demand a professional-level cybersecurity threat intelligence analyst who can extract intelligence from data by implementing various advanced strategies. Such professional-level programs can only be achieved when the core of the programs aligns with and adheres to threat intelligence frameworks published by government and industry.
While today’s IT professionals are expected to understand certain basic cloud terms and concepts, and have likely worked with public cloud solutions or software as a service, the ability to analyze, evaluate, design, and test cloud computing solutions is a skill that is hard to find and in high demand.
In this course, you will apply the skills required to evaluate and implement standard deployments. You will implement, maintain, and provide cloud technologies, including networking, storage, and virtualization technologies, to create cloud solutions. You will manage workload migrations, control costs by managing cloud vendors, use automation and orchestration to derive business value from cloud solutions, and ensure the security of cloud implementations by using cybersecurity best practices.
The CompTIA IT Fundamentals training provides the skills and knowledge required to maintain, support, and work effectively with personal computers. Additionally, participants will gain beneficial knowledge for installing, configuring, managing, and troubleshooting the hardware and software components of personal computers and mobile devices. Participants will also implement basic security practices and apply best practices for managing a system environment.
The CompTIA Server+ course provides in-depth training on configuring, managing, and troubleshooting server operating systems and advanced networking concepts. It builds on foundational IT knowledge, making it ideal for professionals looking to enhance their server administration skills. The course covers key areas such as hardware installation, server maintenance, storage management, and security protocols. Completing this course prepares participants for the CompTIA Server+ certification, a valuable credential for advancing in technical careers focused on server infrastructure.
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