Analyst and Technical Support

The role of Analyst and Technical Support includes the execution of tasks related to the maintenance of an IT infrastructure. This role is also essential to carry out diagnostics, detection and escalation of incidents in time to avoid service disruptions or data loss.

Sometimes, the analyst will also be led to perform security investigations and perform preventive activities in risk mitigation.

The trainings below aim in particular to:

  • Develop an effective problem solving methodology;
  • Identify and configure physical components on servers and workstations;
  • Introduce good practices in the management of information systems;
  • Define the essential notions of information security, as well as learn the use of some common tools;
  • Raise the level of workstation management with solutions allowing better analysis of the state of these systems.

Possible certifications following the completion of your training:

  • CompTIA IT Fundamentals, A+, Server+, Security+;
  • Microsoft 365 Certified;
  • EC-Council CCT, CTIA.
This five-day Microsoft course describes how to use Configuration Manager and its associated site systems to efficiently manage network resources.
Introductory training in computer science principles. It prepares for the 220-1101 and 220-1102 certification exams.
This training aims to demonstrate the security practices of a computer network, protecting company assets. It prepares for the SY0-601 certification exam.
Training aimed at discovering the principles and best practices of managing a computer network and preparing for the N10-008 certification exam.
Introductory training in the management of a corporate server infrastructure, also preparatory to the SK0-005 certification exam.
The CTIA training informs you of the tools and the appropriate methodology to manage cyber threats.
This training educates professionals in cybersecurity principles and techniques and provides hands-on exposure to the tasks required in real-world jobs.
Introductory training in IT tools and principles, allowing to know the essential concepts of systems management.