Collaboration Communications Systems Engineer (MS-721T00)
Training plan
Module 1: Introduction to Teams meetings and calling
- Overview of Teams meetings and events
- Overview of Teams Phone
- Overview of auto attendants and call queues
- Overview of Teams devices
Module 2: Plan for Teams Phone
- Plan to deploy Teams Phone
- Plan for Teams Phone PSTN connectivity
- Determine license requirements
- Plan for Teams Phone devices
- Plan and design Teams Phone features
- Plan for voicemail
Module 3: Plan for Microsoft Teams Rooms and Surface Hub
- Determine license requirements for Microsoft Teams Rooms and shared devices
- Understand differences between Microsoft Teams Rooms on Android and Windows
- Understand Microsoft Teams Rooms on Surface Hub 2S
- Understand and plan Teams Room accessories, components, and peripherals
- Understand Teams Rooms management options
Module 4: Plan and optimize network performance for Teams media
- Understand Teams network requirements
- Design network for media optimization
- Design and implement QoS
Module 5: Configure and deploy Teams Phone
- Configure emergency calling for Teams Calling Plans
- Manage and configure Microsoft PSTN numbers
- Configure Operator Connect and Teams Phone Mobile
- Configure Teams Phone policies
- Create and manage Teams policies
- Configure Audio Conferencing
Module 6: Configure and deploy Teams Phone with Direct Routing
- Design Direct Routing call flows
- Implement SIP trunking with Direct Routing
- Configure Emergency Calling for Direct Routing
- Extend Teams Direct Routing infrastructure
- Deploy and maintain a survivable branch appliance
Module 7: Extend Teams Phone with additional services,
- Understand how Teams interacts with additional services
- Configure compliance recording in Teams
- Configure and integrate a certified contact center in Teams
- Design and deploy voice bots in Teams
Module 8: Manage meetings and events experiences
- Explore meetings and events in Microsoft Teams
- Configure meeting settings
- Create and manage meeting policies
- Configure audio conferencing
- Create and manage meeting templates and template policies
- Create and manage meetings customization policies
- Configure live events settings
- Create and manage live events policies
- Examine live events across Microsoft 365
Module 10: Configure and manage voice users
- Enable users for Teams Phone
- Enable users for Direct Routing with Teams Phone
- Enable additional calling features for Teams Phone
- Enable users for Teams Phone Mobile
Module 11: Configure auto attendants and call queues
- Design call flows for auto attendants and call queues
- Configure auto attendants and call queues
- Deploy a channel-based call queue
- Configure resource accounts
- Configure Microsoft 365 groups for voicemail
- Interpret call queue conference modes
- Interpret call queue routing methods
- Configure holidays for auto attendants and call queues
- Configure custom music on hold
Module 12: Configure, deploy, and manage Teams devices
- Manage Microsoft Teams Phones
- Manage Microsoft Teams Room Systems
- Microsoft Teams Rooms management options
- Manage Surface Hub 2S devices
- Configure Microsoft Teams SIP gateway
- Manage Microsoft Teams displays
- Remote provisioning and sign in for Teams Phones
- Update Microsoft Teams devices remotely
- Manage Microsoft Teams device tags
Module 14: Monitor and troubleshoot Teams collaboration communications systems
- Diagnose and troubleshoot phone number assignment
- Diagnose and troubleshoot Teams client issues
- Diagnose and troubleshoot call failure and call quality issues
- Report on and troubleshoot Teams calls with Call Quality Dashboard
- Diagnose and troubleshoot Direct Routing issues
- Troubleshoot and monitor Teams devices
- Troubleshoot Teams meetings and calling
- Troubleshoot Teams Rooms devices
Recommended Prerequisite Knowledge
Students should have a general knowledge of the following topics:
- Microsoft 365 and Microsoft Teams
- Basics of networking, telecommunications, and audio/visual
- Basics of identity and access management
Credentials and certification
Exam features
- Code: MS-721
- Title: Collaboration Communications Systems Engineer
- Duration: 150 minutes
- Number of Questions: 40 to 60
- Questions Format: Multiple-choice, multiple-answer, scenario-based
- Passing Score: 700 out of 1000
- Cost: $0 (included in your training)
Exam topics
- Plan and design collaboration communications systems
- Configure and manage Teams meetings and events
- Configure and manage Teams Phone
- Configure and manage Teams Rooms and devices
Understanding the Role
At the heart of organizations, collaborative communication systems engineers play a central role in facilitating smooth communication and seamless collaboration. Their responsibilities include designing, implementing, and managing communication systems to enhance productivity and enable efficient information exchange.
Course Overview
The educational journey begins with an immersive exploration of collaboration technologies, providing a fundamental understanding of the available tools and platforms. Next, participants dive into Microsoft Teams, the pivot of modern collaboration. They master configuration, third-party app integration, and advanced features for optimized team collaboration.
The course progresses to unified communication solutions, exploring the integration of various communication tools into a single platform. Security and compliance in collaboration systems are also covered, equipping professionals with the skills to protect sensitive data, control access, and ensure compliance with industry regulations.
As the course unfolds, participants are guided through troubleshooting and optimization strategies, enabling them to identify and resolve common issues in collaboration systems while optimizing performance for maximum efficiency.
Benefits of the MS-721 Certification
The MS-721 certification demonstrates a professional’s commitment to mastering collaboration and communication systems. Beyond industry credibility, this certification opens up career advancement opportunities, positioning professionals at the forefront of sectors where collaborative communication systems engineers are in high demand.
Keeping abreast of the latest technological trends is inherent in the certification process. Continuous updates from Microsoft on collaboration tools ensure that MS-721 certified professionals stay current in their understanding and application of cutting-edge technologies.
Collaboration with peers and instructors during the course fosters valuable networking opportunities, creating a community of professionals dedicated to implementing advanced and secure communication solutions.
Conclusion
In the competitive landscape where effective communication is a strategic advantage, the MS-721 Certification emerges as a valuable asset for professionals aspiring to excel as collaborative communication systems engineers. This comprehensive course not only equips them with the necessary technical expertise but also fosters a community of like-minded individuals committed to driving positive change through advanced and secure communication solutions.
Frequently Asked Questions about the MS-721 Certification
What is MS-721?
MS-721 is a Microsoft course specifically designed for collaborative communication systems engineers. It focuses on developing the skills and knowledge necessary to design and implement advanced collaboration and communication solutions within organizations.
What is a Microsoft Teams phone?
A Microsoft Teams phone is a hardware device designed for seamless integration with Microsoft Teams, a collaboration platform. These phones are optimized for making and receiving calls via Teams, providing a dedicated communication tool with features such as call management, voicemail, and conferencing. They enhance the Teams experience by offering a dedicated interface for voice communication within the Microsoft 365 ecosystem.
What is the difference between Operator Connect and calling plans in Teams?
Operator Connect in Microsoft Teams allows organizations to use their chosen telecommunications provider for direct integration with Teams, often via direct routing. In contrast, calling plans are Microsoft’s own telephony services that organizations can subscribe to within Teams, providing phone numbers and calling capabilities directly from Microsoft. The key distinction lies in organizations choosing between a telecommunications partner with Operator Connect or relying on Microsoft’s calling plans for their voice communication needs within the Teams platform.