Training plan
Module 1: ITIL 4 Overview
- Introduction to ITIL
- Key Concepts of ITIL
Module 2: The ITIL Framework
- The Four Dimensions of Service Management
- The ITIL Service Value System
Module 3: The ITIL Guiding Principles
- Focus on Value
- Start Where You Are
- Progress Iteratively with Feedback
- Collaborate and Promote Visibility
- Think and Work Holistically
- Keep It Simple and Practical
- Optimize and Automate
Module 4: The ITIL Service Value System
- Governance
- The Service Value Chain
- Continual Improvement
Module 5: Key ITIL Practices
- Continual Improvement
- Service Level Management
- Change Control
- Incident Management
- Service Request Management
- Service Desk
- Problem Management
Module 6: Other ITIL Practices
- General Management Practices
- Service Management Practices
- Technical Management Practices
Recommended Prerequisite Knowledge
The ITIL 4 Foundation course has no formal prerequisites, making it accessible to anyone interested in learning about IT service management (ITSM). However, it is beneficial for participants to have:
- Basic Knowledge of IT: Familiarity with IT concepts and terminology is helpful, especially for those new to IT service management.
- Experience in IT or Business: While not mandatory, having some experience working in IT or business environments can provide context and make the course content more relatable.
- Interest in ITSM: A genuine interest in understanding IT service management practices and how they can improve service delivery and value to customers will enhance the learning experience.
These are suggested to maximize the benefit from the course, but they are not strictly required.
Credentials and certification
Exam features
- Title: ITIL 4 Foundation
- Duration: 60 minutes
- Number of Questions: 40
- Questions Format: Multiple-choice, multiple-answer
- Passing Score: 26 out of 40
- Cost: $0 (included in your training)
ITIL 4 Foundation Training (PM2188)
The ITIL 4 Foundation (PM2188) training is designed for professionals seeking a comprehensive understanding of IT Service Management (ITSM). This certification provides an overview of the fundamental concepts, practices, and models of the ITIL (Information Technology Infrastructure Library) framework, widely recognized for improving IT service management in businesses.
Aligned with the ITIL 4 Foundation certification exam, this training prepares you to apply ITIL principles in a real-world work environment, focusing on integrating ITSM into an organization’s overall strategy.
Why Choose ITIL 4 Foundation Training?
The ITIL 4 Foundation certification is a global standard in IT service management. It helps you understand how to align IT services with business objectives while adopting modern approaches such as DevOps, Agile, and Lean.
By undertaking this training, you will be equipped to improve operational efficiency, reduce costs, and optimize the value of IT services—critical for meeting the growing needs of businesses in a constantly evolving digital world.
Skills Developed During the Training
ITSM Fundamentals
Understand the key concepts of IT service management and their impact on business operations.Service Lifecycle Management
Learn how to manage IT services throughout their lifecycle, including design, transition, and operation.Adoption of Modern Practices
Integrate methodologies such as DevOps, Agile, and Lean into the ITIL framework to address organizational needs.Process Optimization
Develop strategies to improve IT processes and maximize their efficiency.Business Value Management
Identify how IT services create value for businesses and stakeholders.Preparation for the ITIL 4 Foundation Exam
Gain the knowledge and confidence needed to pass the certification exam successfully.
Practical Training Delivered by Certified ITIL Experts
This training is conducted by certified ITIL instructors who use real-world examples and practical exercises to facilitate learning. With this approach, participants can immediately apply the concepts learned to their projects and professional environments.
Who Should Attend?
- IT professionals involved in service management
- Managers seeking to align IT services with business objectives
- Beginners exploring the fundamentals of ITIL
- Individuals preparing for the ITIL 4 Foundation certification
Adopt IT Best Practices with ITIL 4 Foundation
The ITIL 4 Foundation (PM2188) training provides a solid foundation in IT service management and prepares you to pass the certification exam. Enroll today to develop your skills, enhance your professional performance, and accelerate your career in ITSM.
Frequently asked questions - ITIL 4 Foundation training (FAQ)
What topics are covered in the ITIL 4 Foundation training?
The basics of ITSM, the service lifecycle, modern methodologies like Agile and DevOps, and business value management.
Does this training prepare me for the ITIL 4 Foundation certification exam?
Yes, the course aligns with the exam objectives and includes practical exercises to ensure effective preparation.
Is prior IT experience required for this training?
No, this training is accessible to both beginners and experienced professionals.
Are practical exercises included in the program?
Yes, the training includes case studies and interactive scenarios for real-world application of concepts.
How does the ITIL 4 Foundation certification benefit my career?
It validates your skills in IT service management and enhances your prospects in ITSM-related roles.
Is this certification recognized worldwide?
Yes, ITIL is a globally recognized framework in IT service management.