Exclusives

  • Certification exam participation: Voucher included – value of $650!
  • Video recording: 365 days of access to your course for viewing
  • Class material: Delivered in digital format for everyone, downloadable, accessible during and after the training
  • Proof of attendance: Digital badge and completion certificate available for all participants
  • Fast and guaranteed private class delivery: Maximum wait of 4 to 6 weeks after registration, guaranteed date

ITIL® is the world’s leading framework for implementing IT service management best practices. Organizations use ITIL to plan, implement, support, and improve services and create value for their customers. In this course, you will learn the basic knowledge and skills to adopt and adapt IT service management (ITSM) best practices within your organization.

This training is designed for anyone who wants to gain a fundamental understanding of IT service management, its key principles and practices, and how it can help you deliver better value to your customers. It is suitable for all IT staff and management, as well as customers who work closely with IT to meet business needs.

This course is also designed for students who wish to obtain the ITIL 4 Foundation certification and prepare for the ITIL 4 Foundation exam.

This course is accredited by PeopleCert.

Expand

Public class

Planned date
February 17, 2025
1800
English
Planned date
April 7, 2025
1800
English
Planned date
May 26, 2025
1800
English
Planned date
September 3, 2025
1800
English

Private class

Inquire for this training to be delivered exclusively for the members of your organization.

Training plan

  • Introduction to ITIL
  • Key Concepts of ITIL
  • The Four Dimensions of Service Management
  • The ITIL Service Value System
  • Focus on Value
  • Start Where You Are
  • Progress Iteratively with Feedback
  • Collaborate and Promote Visibility
  • Think and Work Holistically
  • Keep It Simple and Practical
  • Optimize and Automate
  • Governance
  • The Service Value Chain
  • Continual Improvement
  • Continual Improvement
  • Service Level Management
  • Change Control
  • Incident Management
  • Service Request Management
  • Service Desk
  • Problem Management
  • General Management Practices
  • Service Management Practices
  • Technical Management Practices

Recommended Prerequisite Knowledge

The ITIL 4 Foundation course has no formal prerequisites, making it accessible to anyone interested in learning about IT service management (ITSM). However, it is beneficial for participants to have:

  • Basic Knowledge of IT: Familiarity with IT concepts and terminology is helpful, especially for those new to IT service management.
  • Experience in IT or Business: While not mandatory, having some experience working in IT or business environments can provide context and make the course content more relatable.
  • Interest in ITSM: A genuine interest in understanding IT service management practices and how they can improve service delivery and value to customers will enhance the learning experience.

These are suggested to maximize the benefit from the course, but they are not strictly required.

Credentials and certification

Exam features

  • Title:  ITIL 4 Foundation
  • Duration: 60 minutes 
  • Number of Questions: 40 
  • Questions Format: Multiple-choice, multiple-answer
  • Passing Score: 26 out of 40
  • Cost: $0 (included in your training)

ITIL 4 Foundation Training (PM2188)

The ITIL 4 Foundation (PM2188) training is designed for professionals seeking a comprehensive understanding of IT Service Management (ITSM). This certification provides an overview of the fundamental concepts, practices, and models of the ITIL (Information Technology Infrastructure Library) framework, widely recognized for improving IT service management in businesses.

Aligned with the ITIL 4 Foundation certification exam, this training prepares you to apply ITIL principles in a real-world work environment, focusing on integrating ITSM into an organization’s overall strategy.

Why Choose ITIL 4 Foundation Training?

The ITIL 4 Foundation certification is a global standard in IT service management. It helps you understand how to align IT services with business objectives while adopting modern approaches such as DevOps, Agile, and Lean.

By undertaking this training, you will be equipped to improve operational efficiency, reduce costs, and optimize the value of IT services—critical for meeting the growing needs of businesses in a constantly evolving digital world.

Skills Developed During the Training

  1. ITSM Fundamentals
    Understand the key concepts of IT service management and their impact on business operations.

  2. Service Lifecycle Management
    Learn how to manage IT services throughout their lifecycle, including design, transition, and operation.

  3. Adoption of Modern Practices
    Integrate methodologies such as DevOps, Agile, and Lean into the ITIL framework to address organizational needs.

  4. Process Optimization
    Develop strategies to improve IT processes and maximize their efficiency.

  5. Business Value Management
    Identify how IT services create value for businesses and stakeholders.

  6. Preparation for the ITIL 4 Foundation Exam
    Gain the knowledge and confidence needed to pass the certification exam successfully.

Practical Training Delivered by Certified ITIL Experts

This training is conducted by certified ITIL instructors who use real-world examples and practical exercises to facilitate learning. With this approach, participants can immediately apply the concepts learned to their projects and professional environments.

Who Should Attend?

  • IT professionals involved in service management
  • Managers seeking to align IT services with business objectives
  • Beginners exploring the fundamentals of ITIL
  • Individuals preparing for the ITIL 4 Foundation certification

Adopt IT Best Practices with ITIL 4 Foundation

The ITIL 4 Foundation (PM2188) training provides a solid foundation in IT service management and prepares you to pass the certification exam. Enroll today to develop your skills, enhance your professional performance, and accelerate your career in ITSM.

Frequently asked questions - ITIL 4 Foundation training (FAQ)

The basics of ITSM, the service lifecycle, modern methodologies like Agile and DevOps, and business value management.

Yes, the course aligns with the exam objectives and includes practical exercises to ensure effective preparation.

No, this training is accessible to both beginners and experienced professionals.

Yes, the training includes case studies and interactive scenarios for real-world application of concepts.

It validates your skills in IT service management and enhances your prospects in ITSM-related roles.

Yes, ITIL is a globally recognized framework in IT service management.

Request form for a private class training

Dear Client,

We confirm the receipt of your request regarding the training: ITIL 4 Foundation (PM2188)

Here is the information we have received.

Language: English

Duration: 2 days / 14 hours

Number of participants from your organization *

Minimum number of participants: 6

Organization name *
Your first and last name *
Telephone number *
Professional email *
How did you hear about us? *
Comments or Remarks
Promotional code
I accept the General Terms and Conditions
The General Conditions are accessible on this page.

Our website uses cookies to personalize your browsing experience. By clicking ‘I accept,’ you consent to the use of cookies.