Training plan
Module 1: ITIL 4 Overview
- Introduction to ITIL
- Key Concepts of ITIL
Module 2: The ITIL Framework
- The Four Dimensions of Service Management
- The ITIL Service Value System
Module 3: The ITIL Guiding Principles
- Focus on Value
- Start Where You Are
- Progress Iteratively with Feedback
- Collaborate and Promote Visibility
- Think and Work Holistically
- Keep It Simple and Practical
- Optimize and Automate
Module 4: The ITIL Service Value System
- Governance
- The Service Value Chain
- Continual Improvement
Module 5: Key ITIL Practices
- Continual Improvement
- Service Level Management
- Change Control
- Incident Management
- Service Request Management
- Service Desk
- Problem Management
Module 6: Other ITIL Practices
- General Management Practices
- Service Management Practices
- Technical Management Practices
Recommended Prerequisite Knowledge
The ITIL 4 Foundation course has no formal prerequisites, making it accessible to anyone interested in learning about IT service management (ITSM). However, it is beneficial for participants to have:
- Basic Knowledge of IT: Familiarity with IT concepts and terminology is helpful, especially for those new to IT service management.
- Experience in IT or Business: While not mandatory, having some experience working in IT or business environments can provide context and make the course content more relatable.
- Interest in ITSM: A genuine interest in understanding IT service management practices and how they can improve service delivery and value to customers will enhance the learning experience.
These are suggested to maximize the benefit from the course, but they are not strictly required.
Credentials and certification
Exam features
- Title: ITIL 4 Foundation
- Duration: 60 minutes
- Number of Questions: 40
- Questions Format: Multiple-choice, multiple-answer
- Passing Score: 26 out of 40
- Cost: $0 (included in your training)
ITIL 4 Foundation Certification Training
The ITIL 4 Foundation certification is the globally recognized standard for IT service management (ITSM), offering a comprehensive introduction to the ITIL framework and its role in modern IT service delivery. This certification provides professionals with the knowledge needed to manage IT services effectively and align them with business objectives.
Our ITIL 4 Foundation training prepares you for the ITIL 4 Foundation certification exam and equips you with the skills to implement best practices in IT service management. Whether you’re starting your career in IT or looking to formalize your knowledge, this course offers a solid foundation in ITIL principles.
Why Earn the ITIL 4 Foundation Certification?
The ITIL 4 Foundation certification is an essential credential for professionals involved in managing IT services and support. ITIL’s globally recognized framework helps organizations deliver high-quality IT services while improving efficiency and customer satisfaction. Earning the ITIL 4 certification demonstrates your ability to implement service management practices that support business goals, ensuring that IT services are aligned with the needs of the organization.
By completing this course and earning the certification, you’ll gain a comprehensive understanding of the ITIL framework and its components, including service management principles, value co-creation, and continual improvement. This certification is an important step for IT professionals looking to enhance their careers and contribute to more efficient IT service delivery.
Key Topics Covered in the ITIL 4 Foundation Training
Our ITIL 4 Foundation training covers the essential components of the ITIL framework and prepares you for the certification exam. Core topics include:
- Introduction to ITIL and Service Management
Learn about the evolution of ITIL and the importance of service management in today’s digital economy. This section provides a broad overview of ITIL principles and how they apply to delivering value through IT services. - ITIL Guiding Principles
Understand the seven guiding principles of ITIL 4, including focus on value, start where you are, and progress iteratively with feedback. You’ll learn how to apply these principles to improve IT service management in your organization. - Service Value System (SVS)
Gain insights into ITIL’s Service Value System, which includes the core components of governance, service management practices, and continuous improvement. Understand how the SVS helps organizations deliver value through IT services. - ITIL Practices and Processes
Explore the various ITIL practices, including incident management, change enablement, problem management, and service desk operations. Learn how to apply these practices to manage IT services more effectively. - Service Value Chain
Learn how the service value chain works as a set of interconnected activities to deliver services and products. Understand the interactions between activities like plan, improve, engage, and deliver in the context of IT service management. - Continual Improvement
Discover the importance of continual improvement in ITIL. Learn how to apply ITIL’s continual improvement model to ensure that IT services are always aligned with evolving business needs and opportunities for optimization.
This comprehensive training ensures that you are fully prepared to take the ITIL 4 Foundation certification exam and apply ITIL principles in real-world IT service management.
Instructor-Led ITIL 4 Foundation Certification Training
Our instructor-led ITIL 4 Foundation training provides a highly interactive learning experience. Delivered through live virtual sessions, the course offers real-time engagement with certified ITIL experts who guide you through the essential concepts and practical applications of the ITIL framework.
You’ll participate in case studies, discussions, and practice exams, helping you prepare for the ITIL 4 Foundation exam while gaining a deeper understanding of how ITIL principles can improve your organization’s IT service delivery.
Who Should Attend the ITIL 4 Foundation Training?
The ITIL 4 Foundation training is ideal for:
- IT Professionals who are involved in managing IT services and want to gain a deeper understanding of service management best practices.
- Service Desk Managers, System Administrators, and Technical Support Engineers looking to formalize their knowledge and improve IT service delivery.
- Project Managers and Business Analysts who need to understand how ITIL frameworks support successful IT operations and project outcomes.
This course is perfect for anyone looking to earn the ITIL 4 Foundation certification and enhance their ability to manage IT services effectively.
Achieve Your ITIL 4 Foundation Certification
By completing the ITIL 4 Foundation training, you’ll gain the knowledge and skills necessary to pass the ITIL 4 Foundation certification exam and apply ITIL principles in your organization. This certification will help you improve service quality, increase efficiency, and ensure that IT services align with business goals.
Earning the ITIL 4 Foundation certification demonstrates your ability to implement IT service management practices that drive business success. This training provides you with the foundation needed to advance your career and pursue more specialized ITIL certifications.
Advance your IT service management skills with the ITIL 4 Foundation certification. Enroll in our training today and learn how to apply ITIL best practices to improve service delivery, efficiency, and customer satisfaction.
Frequently Asked Questions about the ITIL 4 Foundation Training
What is the ITIL 4 Foundation certification?
The ITIL 4 Foundation certification is an entry-level credential that introduces you to the ITIL framework and its principles. It covers the core components of IT service management and prepares you to apply ITIL best practices in your organization.
What job roles can I pursue with an ITIL 4 Foundation certification?
With an ITIL 4 Foundation certification, you can pursue roles such as IT Service Manager, Service Desk Manager, IT Project Manager, and other roles focused on IT service delivery and support.
How long does it take to prepare for the ITIL 4 Foundation exam?
Preparation times vary, but most candidates spend 3 to 6 months studying. Our instructor-led training provides the necessary resources, including live sessions, practice exams, and study guides to help you succeed.
Is prior experience required to take the ITIL 4 Foundation course?
No prior ITIL or service management experience is required. This course is designed for both beginners and professionals seeking to gain a foundational understanding of ITIL.