{"id":128,"count":21,"description":"The role of an analyst and technical support includes performing tasks related to the maintenance of an IT infrastructure. This role is also essential for conducting diagnostics, detecting, and timely escalating incidents to prevent service disruptions or data losses.\r\n\r\nSometimes, the analyst will also be required to conduct security investigations and perform preventive activities to mitigate risks.\r\n\r\nThe following training programs aim to:\r\n<ul>\r\n \t<li>Develop an effective problem-solving methodology;<\/li>\r\n \t<li>Identify and configure physical components on servers and workstations;<\/li>\r\n \t<li>Introduce best practices in information systems management;<\/li>\r\n \t<li>Define essential information security concepts and learn the use of some common tools;<\/li>\r\n \t<li>Enhance workstation management with solutions that allow better analysis of the state of these systems.<\/li>\r\n<\/ul>\r\nPossible certifications upon completing your training include:\r\n<ul>\r\n \t<li>CompTIA IT Fundamentals, A+, Server+, Security+;<\/li>\r\n \t<li>Microsoft 365 Certified;<\/li>\r\n \t<li>EC-Council CCT, CTIA.<\/li>\r\n<\/ul>","link":"https:\/\/www.eccentrix.ca\/en\/role\/analyst-and-technical-support\/","name":"Analyst and Technical Support","slug":"analyst-and-technical-support","taxonomy":"role","parent":0,"meta":[],"_links":{"self":[{"href":"https:\/\/www.eccentrix.ca\/en\/wp-json\/wp\/v2\/role\/128","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.eccentrix.ca\/en\/wp-json\/wp\/v2\/role"}],"about":[{"href":"https:\/\/www.eccentrix.ca\/en\/wp-json\/wp\/v2\/taxonomies\/role"}],"wp:post_type":[{"href":"https:\/\/www.eccentrix.ca\/en\/wp-json\/wp\/v2\/formation?role=128"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}