{"id":60396,"date":"2026-08-08T16:17:47","date_gmt":"2026-08-08T16:17:47","guid":{"rendered":"https:\/\/www.eccentrix.ca\/?post_type=formation&#038;p=60396"},"modified":"2026-09-04T12:47:14","modified_gmt":"2026-09-04T12:47:14","slug":"windows-11-troubleshooting-training","status":"publish","type":"formation","link":"https:\/\/www.eccentrix.ca\/en\/courses\/microsoft\/microsoft-365\/windows-11-troubleshooting-training\/","title":{"rendered":"Supporting and Troubleshooting Windows 11 (MS55342)"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"60396\" class=\"elementor elementor-60396 elementor-60384\" data-elementor-post-type=\"formation\">\n\t\t\t\t<div class=\"elementor-element elementor-element-16b7ec5a e-flex e-con-boxed e-con e-parent\" data-id=\"16b7ec5a\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-21efd067 e-con-full e-flex e-con e-child\" data-id=\"21efd067\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d7bd2bd elementor-widget elementor-widget-heading\" data-id=\"d7bd2bd\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Training plan<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4b1de33b elementor-widget elementor-widget-accordion\" data-id=\"4b1de33b\" data-element_type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h6 id=\"elementor-tab-title-1261\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1261\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Module 1: Introducing Windows 11<\/a>\n\t\t\t\t\t<\/h6>\n\t\t\t\t\t<div id=\"elementor-tab-content-1261\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1261\"><ul><li>Overview of Windows 11 including Windows Copilot<\/li><li>Recommendations for typical troubleshooting procedures<\/li><li>Troubleshooting installation and deployment<\/li><li>Introduction to management and troubleshooting tools<\/li><li>Lab: Using Windows 11 troubleshooting tools<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h6 id=\"elementor-tab-title-1262\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1262\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Module 2: Administering Windows 11 remotely<\/a>\n\t\t\t\t\t<\/h6>\n\t\t\t\t\t<div id=\"elementor-tab-content-1262\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1262\"><ul><li>Use Windows Admin Center<\/li><li>Use Windows PowerShell<\/li><li>Select a suitable remote administration tool<\/li><li>Lab: Administering Windows 11 remotely<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h6 id=\"elementor-tab-title-1263\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1263\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Module 3: Troubleshooting startup and performing system recovery<\/a>\n\t\t\t\t\t<\/h6>\n\t\t\t\t\t<div id=\"elementor-tab-content-1263\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1263\"><ul><li>Recovering Windows 11<\/li><li>Configuring the Registry<\/li><li>Troubleshooting Windows 11 startup<\/li><li>Implementing and troubleshooting BitLocker<\/li><li>Troubleshooting OS service Issues<\/li><li>Lab: Troubleshooting startup and performing system recovery<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h6 id=\"elementor-tab-title-1264\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-1264\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Module 4: Troubleshooting devices and device drivers<\/a>\n\t\t\t\t\t<\/h6>\n\t\t\t\t\t<div id=\"elementor-tab-content-1264\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-1264\"><ul><li>Overview of hardware troubleshooting<\/li><li>Troubleshooting device drivers<\/li><li>Lab: Troubleshooting devices and device drivers<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h6 id=\"elementor-tab-title-1265\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-1265\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Module 5: Configuring and troubleshooting network connectivity<\/a>\n\t\t\t\t\t<\/h6>\n\t\t\t\t\t<div id=\"elementor-tab-content-1265\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-1265\"><ul><li>Configuring network connectivity<\/li><li>Troubleshooting network connectivity<\/li><li>Implementing and troubleshooting name resolution<\/li><li>Implementing and troubleshooting remote access<\/li><li>Lab: Configuring and troubleshooting network connectivity<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h6 id=\"elementor-tab-title-1266\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-1266\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Module 6: Troubleshooting Group Policy<\/a>\n\t\t\t\t\t<\/h6>\n\t\t\t\t\t<div id=\"elementor-tab-content-1266\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-1266\"><ul><li>Overview of Group Policy<\/li><li>Resolve GPO application issues on client devices<\/li><li>Lab: Troubleshooting Group Policy<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h6 id=\"elementor-tab-title-1267\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-1267\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Module 7: Configuring and Troubleshooting Security Settings<\/a>\n\t\t\t\t\t<\/h6>\n\t\t\t\t\t<div id=\"elementor-tab-content-1267\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-1267\"><ul><li>Implementing network security<\/li><li>Implementing Windows 11 security features<\/li><li>Configuring and troubleshooting user accounts<\/li><li>Lab: Configuring and Troubleshooting Security Settings<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h6 id=\"elementor-tab-title-1268\" class=\"elementor-tab-title\" data-tab=\"8\" role=\"button\" aria-controls=\"elementor-tab-content-1268\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Module 8: Configuring and Troubleshooting User State<\/a>\n\t\t\t\t\t<\/h6>\n\t\t\t\t\t<div id=\"elementor-tab-content-1268\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"8\" role=\"region\" aria-labelledby=\"elementor-tab-title-1268\"><ul><li>Implementing and troubleshooting user state<\/li><li>Implementing and troubleshooting Folder Redirection<\/li><li>Lab: Configuring and Troubleshooting User State<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h6 id=\"elementor-tab-title-1269\" class=\"elementor-tab-title\" data-tab=\"9\" role=\"button\" aria-controls=\"elementor-tab-content-1269\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Module 9: Configuring and Troubleshooting Resource Access<\/a>\n\t\t\t\t\t<\/h6>\n\t\t\t\t\t<div id=\"elementor-tab-content-1269\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"9\" role=\"region\" aria-labelledby=\"elementor-tab-title-1269\"><ul><li>Configuring and troubleshooting file access<\/li><li>Configuring and troubleshooting shared folders<\/li><li>Implementing and troubleshooting Work Folders<\/li><li>Managing and troubleshooting printers<\/li><li>Recovering files<\/li><li>Lab: Configuring and Troubleshooting Resource Access<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h6 id=\"elementor-tab-title-12610\" class=\"elementor-tab-title\" data-tab=\"10\" role=\"button\" aria-controls=\"elementor-tab-content-12610\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Module 10: Troubleshooting apps<\/a>\n\t\t\t\t\t<\/h6>\n\t\t\t\t\t<div id=\"elementor-tab-content-12610\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"10\" role=\"region\" aria-labelledby=\"elementor-tab-title-12610\"><ul><li>Troubleshooting desktop apps<\/li><li>Troubleshooting app compatibility<\/li><li>Managing UWP apps<\/li><li>Lab: Troubleshooting apps<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h6 id=\"elementor-tab-title-12611\" class=\"elementor-tab-title\" data-tab=\"11\" role=\"button\" aria-controls=\"elementor-tab-content-12611\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Module 11: Monitoring and Maintaining Windows 11<\/a>\n\t\t\t\t\t<\/h6>\n\t\t\t\t\t<div id=\"elementor-tab-content-12611\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"11\" role=\"region\" aria-labelledby=\"elementor-tab-title-12611\"><ul><li>Monitoring Windows 11<\/li><li>Optimizing Windows 11 performance<\/li><li>Managing Windows 11 updates<\/li><li>Lab: Monitoring and Maintaining Windows 11<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2f1741c1 e-con-full e-flex e-con e-child\" data-id=\"2f1741c1\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3878d92 elementor-widget elementor-widget-heading\" data-id=\"3878d92\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Recommended prerequisite knowledge<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2ec582c7 elementor-widget elementor-widget-text-editor\" data-id=\"2ec582c7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Networking Fundamentals: common protocols, topologies, hardware and media, routing, switching, IP addressing (IPv4\/IPv6), and name resolution.<\/li><li>Active Directory\/AD DS Concepts: basic principles of a domain environment and associated administration.<\/li><li>Windows Client: installation, configuration, and troubleshooting of Windows personal computers (ideally Windows 10\/11).<\/li><li>Security (Basics): essential concepts, including PKI.<\/li><li>Scripting (Basics): general understanding of scripting and Windows PowerShell syntax.<\/li><li>Windows Server (Basics): understanding of Windows Server roles and services in an enterprise environment.<\/li><li>Mobile Devices (Basics): general knowledge of iOS and Android configuration options (useful, but not required).<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6bf830c3 e-flex e-con-boxed e-con e-parent\" data-id=\"6bf830c3\" data-element_type=\"container\" id=\"toc-exclude-en\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-21fc472b elementor-widget elementor-widget-heading\" data-id=\"21fc472b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Eccentrix Corner Articles: Windows 11 Support and Troubleshooting Resources (MS55342)<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5850933 elementor-widget elementor-widget-text-editor\" data-id=\"5850933\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Explore our technical articles on Windows 11 support and troubleshooting (MS55342) published on Eccentrix Corner. These resources delve into key concepts, share best practices, and offer practical guides to maximize your learning and success. Our experts present real-world examples to help you hone your diagnostic skills and effectively resolve issues related to startup and recovery, devices and drivers, network connectivity, Group Policy Objects (GPOs), security, user state, resource access, applications, performance monitoring, and Windows updates.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1f8a3a6e elementor-grid-2 elementor-posts--thumbnail-left elementor-grid-tablet-1 elementor-posts--align-left elementor-grid-mobile-1 load-more-align-center elementor-widget elementor-widget-posts\" data-id=\"1f8a3a6e\" data-element_type=\"widget\" data-settings=\"{&quot;classic_columns&quot;:&quot;2&quot;,&quot;classic_row_gap&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:25,&quot;sizes&quot;:[]},&quot;pagination_type&quot;:&quot;load_more_on_click&quot;,&quot;classic_columns_tablet&quot;:&quot;1&quot;,&quot;classic_columns_mobile&quot;:&quot;1&quot;,&quot;classic_row_gap_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;classic_row_gap_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;load_more_spinner&quot;:{&quot;value&quot;:&quot;fas fa-spinner&quot;,&quot;library&quot;:&quot;fa-solid&quot;}}\" data-widget_type=\"posts.classic\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-posts-container elementor-posts elementor-posts--skin-classic elementor-grid\">\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-2028 post type-post status-publish format-standard has-post-thumbnail hentry category-eccentrix-corner tag-cloud tag-microsoft-365\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/www.eccentrix.ca\/en\/eccentrix-corner\/demystifying-microsoft-copilot-and-autopilot\/\" tabindex=\"-1\" >\n\t\t\t<div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"72\" src=\"https:\/\/www.eccentrix.ca\/wp-content\/uploads\/2024\/06\/demystifying_microsoft_copilot_and_autopilot_-300x72.png\" class=\"attachment-medium size-medium wp-image-1890\" alt=\"An illustration of the Microsoft Copilot and Autopilot components - Eccentrix\" srcset=\"https:\/\/www.eccentrix.ca\/wp-content\/uploads\/2024\/06\/demystifying_microsoft_copilot_and_autopilot_-300x72.png 300w, https:\/\/www.eccentrix.ca\/wp-content\/uploads\/2024\/06\/demystifying_microsoft_copilot_and_autopilot_-1024x245.png 1024w, https:\/\/www.eccentrix.ca\/wp-content\/uploads\/2024\/06\/demystifying_microsoft_copilot_and_autopilot_-768x184.png 768w, https:\/\/www.eccentrix.ca\/wp-content\/uploads\/2024\/06\/demystifying_microsoft_copilot_and_autopilot_-1536x368.png 1536w, https:\/\/www.eccentrix.ca\/wp-content\/uploads\/2024\/06\/demystifying_microsoft_copilot_and_autopilot_.png 1922w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/div>\n\t\t<\/a>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h5 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/www.eccentrix.ca\/en\/eccentrix-corner\/demystifying-microsoft-copilot-and-autopilot\/\" >\n\t\t\t\tDemystifying Microsoft CoPilot and AutoPilot\t\t\t<\/a>\n\t\t<\/h5>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-2029 post type-post status-publish format-standard has-post-thumbnail hentry category-eccentrix-corner tag-microsoft-365 tag-microsoft-azure\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/www.eccentrix.ca\/en\/eccentrix-corner\/the-evolution-of-windows-operating-system-deployments-from-windows-xp-to-the-present\/\" tabindex=\"-1\" >\n\t\t\t<div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"72\" src=\"https:\/\/www.eccentrix.ca\/wp-content\/uploads\/2024\/06\/the_evolution_of_windows_operating_system_deployments_from_windows_xp_to_the_present-300x72.png\" class=\"attachment-medium size-medium wp-image-1889\" alt=\"An image showing operating system components referring to Windows XP to present - Eccentrix\" srcset=\"https:\/\/www.eccentrix.ca\/wp-content\/uploads\/2024\/06\/the_evolution_of_windows_operating_system_deployments_from_windows_xp_to_the_present-300x72.png 300w, https:\/\/www.eccentrix.ca\/wp-content\/uploads\/2024\/06\/the_evolution_of_windows_operating_system_deployments_from_windows_xp_to_the_present-1024x245.png 1024w, https:\/\/www.eccentrix.ca\/wp-content\/uploads\/2024\/06\/the_evolution_of_windows_operating_system_deployments_from_windows_xp_to_the_present-768x184.png 768w, https:\/\/www.eccentrix.ca\/wp-content\/uploads\/2024\/06\/the_evolution_of_windows_operating_system_deployments_from_windows_xp_to_the_present-1536x368.png 1536w, https:\/\/www.eccentrix.ca\/wp-content\/uploads\/2024\/06\/the_evolution_of_windows_operating_system_deployments_from_windows_xp_to_the_present.png 1922w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/div>\n\t\t<\/a>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h5 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/www.eccentrix.ca\/en\/eccentrix-corner\/the-evolution-of-windows-operating-system-deployments-from-windows-xp-to-the-present\/\" >\n\t\t\t\tThe Evolution of Windows Operating System Deployments: From Windows XP to the Present\t\t\t<\/a>\n\t\t<\/h5>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-2041 post type-post status-publish format-standard has-post-thumbnail hentry category-eccentrix-corner tag-cloud tag-microsoft-365 tag-microsoft-azure\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/www.eccentrix.ca\/en\/eccentrix-corner\/microsoft-autopilot\/\" tabindex=\"-1\" >\n\t\t\t<div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"72\" src=\"https:\/\/www.eccentrix.ca\/wp-content\/uploads\/2024\/06\/microsoft_autopilot_image-300x72.png\" class=\"attachment-medium size-medium wp-image-1877\" alt=\"A visual of the Microsoft Autopilot feature for automated deployments - Eccentrix\" srcset=\"https:\/\/www.eccentrix.ca\/wp-content\/uploads\/2024\/06\/microsoft_autopilot_image-300x72.png 300w, https:\/\/www.eccentrix.ca\/wp-content\/uploads\/2024\/06\/microsoft_autopilot_image-1024x245.png 1024w, https:\/\/www.eccentrix.ca\/wp-content\/uploads\/2024\/06\/microsoft_autopilot_image-768x184.png 768w, https:\/\/www.eccentrix.ca\/wp-content\/uploads\/2024\/06\/microsoft_autopilot_image-1536x368.png 1536w, https:\/\/www.eccentrix.ca\/wp-content\/uploads\/2024\/06\/microsoft_autopilot_image-2048x490.png 2048w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/div>\n\t\t<\/a>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h5 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/www.eccentrix.ca\/en\/eccentrix-corner\/microsoft-autopilot\/\" >\n\t\t\t\tMicrosoft Autopilot: Device Setup and Pre-configuration for Businesses\t\t\t<\/a>\n\t\t<\/h5>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-2068 post type-post status-publish format-standard has-post-thumbnail hentry category-eccentrix-corner tag-cloud tag-facts-and-statistics tag-microsoft-365\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/www.eccentrix.ca\/en\/eccentrix-corner\/windows-os-evolution-from-longhorn-to-cloud-powered-innovations\/\" tabindex=\"-1\" >\n\t\t\t<div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"72\" src=\"https:\/\/www.eccentrix.ca\/wp-content\/uploads\/2024\/06\/windows_os_evolution_from_longhorn_to_cloud-powered_innovations_-300x72.png\" class=\"attachment-medium size-medium wp-image-1850\" alt=\"A visual that shows a loading bar referring to a Windows operating system installation - Eccentrix\" srcset=\"https:\/\/www.eccentrix.ca\/wp-content\/uploads\/2024\/06\/windows_os_evolution_from_longhorn_to_cloud-powered_innovations_-300x72.png 300w, https:\/\/www.eccentrix.ca\/wp-content\/uploads\/2024\/06\/windows_os_evolution_from_longhorn_to_cloud-powered_innovations_-1024x245.png 1024w, https:\/\/www.eccentrix.ca\/wp-content\/uploads\/2024\/06\/windows_os_evolution_from_longhorn_to_cloud-powered_innovations_-768x184.png 768w, https:\/\/www.eccentrix.ca\/wp-content\/uploads\/2024\/06\/windows_os_evolution_from_longhorn_to_cloud-powered_innovations_-1536x368.png 1536w, https:\/\/www.eccentrix.ca\/wp-content\/uploads\/2024\/06\/windows_os_evolution_from_longhorn_to_cloud-powered_innovations_.png 1922w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/div>\n\t\t<\/a>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h5 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/www.eccentrix.ca\/en\/eccentrix-corner\/windows-os-evolution-from-longhorn-to-cloud-powered-innovations\/\" >\n\t\t\t\tWindows OS Evolution: From Longhorn to Cloud-Powered Innovations\t\t\t<\/a>\n\t\t<\/h5>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<\/div>\n\t\t\t\t\t<span class=\"e-load-more-spinner\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-spinner\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M304 48c0 26.51-21.49 48-48 48s-48-21.49-48-48 21.49-48 48-48 48 21.49 48 48zm-48 368c-26.51 0-48 21.49-48 48s21.49 48 48 48 48-21.49 48-48-21.49-48-48-48zm208-208c-26.51 0-48 21.49-48 48s21.49 48 48 48 48-21.49 48-48-21.49-48-48-48zM96 256c0-26.51-21.49-48-48-48S0 229.49 0 256s21.49 48 48 48 48-21.49 48-48zm12.922 99.078c-26.51 0-48 21.49-48 48s21.49 48 48 48 48-21.49 48-48c0-26.509-21.491-48-48-48zm294.156 0c-26.51 0-48 21.49-48 48s21.49 48 48 48 48-21.49 48-48c0-26.509-21.49-48-48-48zM108.922 60.922c-26.51 0-48 21.49-48 48s21.49 48 48 48 48-21.49 48-48-21.491-48-48-48z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6f162b0b e-flex e-con-boxed e-con e-parent\" data-id=\"6f162b0b\" data-element_type=\"container\" id=\"toc-exclude-en\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3cf9cc46 elementor-widget elementor-widget-heading\" data-id=\"3cf9cc46\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Windows 11 troubleshooting training (MS55342)<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-12d5c383 elementor-widget elementor-widget-text-editor\" data-id=\"12d5c383\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The Windows 11 Support and Troubleshooting (MS55342) training course is designed for IT professionals who provide support and troubleshoot incidents on Windows 11 workstations and devices in an enterprise environment, particularly within an on-premises Windows Server Active Directory domain. This course covers essential topics such as adopting a troubleshooting methodology, using Windows 11 diagnostic tools, remote administration (Windows Admin Center, Remote Desktop, Quick Assist, PowerShell), and troubleshooting startup and recovery, devices and drivers, network connectivity (including VPN), Group Policy Objects (GPOs), security settings, user status, resource access, and applications.<\/p><p>This course provides you with the knowledge and best practices to diagnose issues faster, reduce downtime, and maintain a reliable level of service, while also improving performance monitoring and Windows update management in an enterprise context.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d14e936 elementor-widget elementor-widget-heading\" data-id=\"d14e936\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Why take the Windows 11 \u2013 Support and Troubleshooting (MS55342) course?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bd530c8 elementor-widget elementor-widget-text-editor\" data-id=\"bd530c8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"jCAhz ChMk0b\"><span class=\"ryNqvb\">In a corporate environment, Windows 11 workstations are central to productivity.<\/span><\/span> <span class=\"jCAhz ChMk0b\"><span class=\"ryNqvb\">The ability to quickly diagnose and efficiently resolve incidents (startup, network, access, applications, security, updates) is essential for minimizing downtime and maintaining reliable service levels.<\/span><\/span> <span class=\"jCAhz ChMk0b\"><span class=\"ryNqvb\">This training helps you adopt a structured troubleshooting methodology and master Windows 11 tools and remote administration, enabling you to intervene faster and more consistently, even in complex contexts (domain-joined workstations, security policies, Group Policy Objects (GPOs), VPN access, etc.).<\/span><\/span><\/p><p>By developing expertise in Windows 11 support and troubleshooting, you will enhance your ability to improve workstation availability and business continuity, accelerate the resolution of intermediate (Tier 2) incidents, better understand the impact of security settings, Group Policy, and updates, and support users and IT teams in an Active Directory environment.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-721f1cc elementor-widget elementor-widget-heading\" data-id=\"721f1cc\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Key skills you will learn in the Windows 11 \u2013 Support and Troubleshooting (MS55342) training course<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c0035cd elementor-widget elementor-widget-text-editor\" data-id=\"c0035cd\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"jCAhz ChMk0b\"><span class=\"ryNqvb\">Our MS55342 course offers a practical and structured approach to Windows 11 support in an enterprise environment (domain-joined workstation).<\/span><\/span> <span class=\"jCAhz ChMk0b\"><span class=\"ryNqvb\">Key skills include:<\/span><\/span><\/p><ol><li><p>Windows 11 Troubleshooting Methodology and Tools<br \/>Learn to apply a consistent diagnostic approach and use the main Windows 11 troubleshooting tools to quickly isolate the root cause of an incident.<\/p><\/li><li><p>Remote Administration and User Support<br \/>Discover how to effectively intervene remotely with tools such as Windows Admin Center, Remote Desktop, Quick Assist, and Windows PowerShell.<\/p><\/li><li><p>Startup Troubleshooting and System Recovery<br \/>Understand the startup process, the Windows Recovery Environment (Windows RE), the Boot Configuration Data (BCD), and learn how to resolve service issues and recover a workstation.<\/p><\/li><li><p>Peripherals and Drivers: Diagnosis and Resolution<br \/>Master best practices for troubleshooting hardware, peripheral, and driver-related incidents.<\/p><\/li><li><p>Network Connectivity and Remote Access (including VPN)<br \/>Learn how to diagnose wired and wireless network issues, IPv4\/IPv6 connectivity problems, name resolution, and remote access and VPN issues.<\/p><\/li><li><p>Group Policy Objects (GPOs) and Client Configuration<br \/>Understand how GPOs are applied on the client side and develop the skills to troubleshoot policy-related configuration problems.<\/p><\/li><li><p>Security and Authentication: Configuration and Troubleshooting<br \/>Explore Windows 11 security settings (e.g., Credential Guard, Exploit Guard, Application Guard), Windows Hello, login issues, and Secure Boot.<\/p><\/li><li>User State and Resource Access<br \/><p>Learn how to configure and troubleshoot user state synchronization (e.g., roaming profiles, folder redirection) and resolve resource access issues (file permissions, printer permissions, file retrieval).<\/p><\/li><li><p>Applications, Application Control, and Kiosk Mode<br \/>Develop the skills to troubleshoot desktop applications, UWP applications, the Microsoft Store, AppLocker policies, and understand how to enable\/configure Kiosk Mode.<\/p><\/li><li>Monitoring, Performance, and Windows Updates<br \/>Learn to identify performance issues and manage\/troubleshoot Windows updates in an enterprise environment.<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5a9f704 elementor-widget elementor-widget-heading\" data-id=\"5a9f704\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Instructor-led training for better mastery<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4dd4b6a elementor-widget elementor-widget-text-editor\" data-id=\"4dd4b6a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"jCAhz ChMk0b\"><span class=\"ryNqvb\">Our Windows 11 Support and Troubleshooting (MS55342) course offers interactive sessions led by experienced instructors.<\/span><\/span> <span class=\"jCAhz ChMk0b\"><span class=\"ryNqvb\">Through demonstrations, real-world scenarios, and hands-on labs, you will develop strong skills for diagnosing and resolving Windows 11 incidents in an enterprise environment (domain-joined workstation), including remotely.<\/span><\/span><\/p><p>By the end of the course, you will be ready to apply a structured troubleshooting methodology, effectively use Windows 11 administration and diagnostic tools, and address common issues related to startup\/recovery, networking, Group Policy Objects (GPOs), security, applications, performance, and Windows updates.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b6f0a42 elementor-widget elementor-widget-heading\" data-id=\"b6f0a42\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Laboratory environment (overview)<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a98b3a7 elementor-widget elementor-widget-text-editor\" data-id=\"a98b3a7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>You will practice in a structured lab environment, with guided steps to validate your progress throughout the exercises. Depending on the lab, it is usually possible to save your progress and resume the steps later, making it easier to practice between sessions.<\/p><p>To ensure a comprehensive experience, a fully configured environment is provided, giving you access to the features required for the course scenarios (according to module requirements and lab conditions).<\/p><p>After the training, <b>access to the virtual machines and guided steps<\/b> remains available for up to <b>180 days<\/b>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2102768 e-grid e-con-full e-con e-child\" data-id=\"2102768\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-97bb8e6 elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"97bb8e6\" data-element_type=\"widget\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t<figure class=\"wp-caption\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.eccentrix.ca\/wp-content\/uploads\/2024\/06\/windows_os_evolution_from_longhorn_to_cloud-powered_innovations_.png\" data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-title=\"A visual that shows a loading bar referring to a Windows operating system installation - Eccentrix\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6MTg1MCwidXJsIjoiaHR0cHM6XC9cL3d3dy5lY2NlbnRyaXguY2FcL3dwLWNvbnRlbnRcL3VwbG9hZHNcLzIwMjRcLzA2XC93aW5kb3dzX29zX2V2b2x1dGlvbl9mcm9tX2xvbmdob3JuX3RvX2Nsb3VkLXBvd2VyZWRfaW5ub3ZhdGlvbnNfLnBuZyJ9\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"72\" src=\"https:\/\/www.eccentrix.ca\/wp-content\/uploads\/2024\/06\/windows_os_evolution_from_longhorn_to_cloud-powered_innovations_-300x72.png\" class=\"attachment-medium size-medium wp-image-1850\" alt=\"A visual that shows a loading bar referring to a Windows operating system installation - Eccentrix\" srcset=\"https:\/\/www.eccentrix.ca\/wp-content\/uploads\/2024\/06\/windows_os_evolution_from_longhorn_to_cloud-powered_innovations_-300x72.png 300w, https:\/\/www.eccentrix.ca\/wp-content\/uploads\/2024\/06\/windows_os_evolution_from_longhorn_to_cloud-powered_innovations_-1024x245.png 1024w, https:\/\/www.eccentrix.ca\/wp-content\/uploads\/2024\/06\/windows_os_evolution_from_longhorn_to_cloud-powered_innovations_-768x184.png 768w, https:\/\/www.eccentrix.ca\/wp-content\/uploads\/2024\/06\/windows_os_evolution_from_longhorn_to_cloud-powered_innovations_-1536x368.png 1536w, https:\/\/www.eccentrix.ca\/wp-content\/uploads\/2024\/06\/windows_os_evolution_from_longhorn_to_cloud-powered_innovations_.png 1922w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<figcaption class=\"widget-image-caption wp-caption-text\">Laboratory description<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-41de1b1 elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"41de1b1\" data-element_type=\"widget\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t<figure class=\"wp-caption\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.eccentrix.ca\/wp-content\/uploads\/2024\/06\/windows_os_evolution_from_longhorn_to_cloud-powered_innovations_.png\" data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-title=\"A visual that shows a loading bar referring to a Windows operating system installation - Eccentrix\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6MTg1MCwidXJsIjoiaHR0cHM6XC9cL3d3dy5lY2NlbnRyaXguY2FcL3dwLWNvbnRlbnRcL3VwbG9hZHNcLzIwMjRcLzA2XC93aW5kb3dzX29zX2V2b2x1dGlvbl9mcm9tX2xvbmdob3JuX3RvX2Nsb3VkLXBvd2VyZWRfaW5ub3ZhdGlvbnNfLnBuZyJ9\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"72\" src=\"https:\/\/www.eccentrix.ca\/wp-content\/uploads\/2024\/06\/windows_os_evolution_from_longhorn_to_cloud-powered_innovations_-300x72.png\" class=\"attachment-medium size-medium wp-image-1850\" alt=\"A visual that shows a loading bar referring to a Windows operating system installation - Eccentrix\" srcset=\"https:\/\/www.eccentrix.ca\/wp-content\/uploads\/2024\/06\/windows_os_evolution_from_longhorn_to_cloud-powered_innovations_-300x72.png 300w, https:\/\/www.eccentrix.ca\/wp-content\/uploads\/2024\/06\/windows_os_evolution_from_longhorn_to_cloud-powered_innovations_-1024x245.png 1024w, https:\/\/www.eccentrix.ca\/wp-content\/uploads\/2024\/06\/windows_os_evolution_from_longhorn_to_cloud-powered_innovations_-768x184.png 768w, https:\/\/www.eccentrix.ca\/wp-content\/uploads\/2024\/06\/windows_os_evolution_from_longhorn_to_cloud-powered_innovations_-1536x368.png 1536w, https:\/\/www.eccentrix.ca\/wp-content\/uploads\/2024\/06\/windows_os_evolution_from_longhorn_to_cloud-powered_innovations_.png 1922w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<figcaption class=\"widget-image-caption wp-caption-text\">Remote session opening<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f685031 elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"f685031\" data-element_type=\"widget\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t<figure class=\"wp-caption\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.eccentrix.ca\/wp-content\/uploads\/2024\/06\/windows_os_evolution_from_longhorn_to_cloud-powered_innovations_.png\" data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-title=\"A visual that shows a loading bar referring to a Windows operating system installation - Eccentrix\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6MTg1MCwidXJsIjoiaHR0cHM6XC9cL3d3dy5lY2NlbnRyaXguY2FcL3dwLWNvbnRlbnRcL3VwbG9hZHNcLzIwMjRcLzA2XC93aW5kb3dzX29zX2V2b2x1dGlvbl9mcm9tX2xvbmdob3JuX3RvX2Nsb3VkLXBvd2VyZWRfaW5ub3ZhdGlvbnNfLnBuZyJ9\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"72\" src=\"https:\/\/www.eccentrix.ca\/wp-content\/uploads\/2024\/06\/windows_os_evolution_from_longhorn_to_cloud-powered_innovations_-300x72.png\" class=\"attachment-medium size-medium wp-image-1850\" alt=\"A visual that shows a loading bar referring to a Windows operating system installation - Eccentrix\" srcset=\"https:\/\/www.eccentrix.ca\/wp-content\/uploads\/2024\/06\/windows_os_evolution_from_longhorn_to_cloud-powered_innovations_-300x72.png 300w, https:\/\/www.eccentrix.ca\/wp-content\/uploads\/2024\/06\/windows_os_evolution_from_longhorn_to_cloud-powered_innovations_-1024x245.png 1024w, https:\/\/www.eccentrix.ca\/wp-content\/uploads\/2024\/06\/windows_os_evolution_from_longhorn_to_cloud-powered_innovations_-768x184.png 768w, https:\/\/www.eccentrix.ca\/wp-content\/uploads\/2024\/06\/windows_os_evolution_from_longhorn_to_cloud-powered_innovations_-1536x368.png 1536w, https:\/\/www.eccentrix.ca\/wp-content\/uploads\/2024\/06\/windows_os_evolution_from_longhorn_to_cloud-powered_innovations_.png 1922w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<figcaption class=\"widget-image-caption wp-caption-text\">Execution of steps<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-03e18fe elementor-widget elementor-widget-text-editor\" data-id=\"03e18fe\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The screenshots above are provided as examples and may vary depending on the lab version and updates.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0772e16 elementor-widget elementor-widget-heading\" data-id=\"0772e16\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Who should take the Windows 11 \u2013 Support and Troubleshooting (MS55342) course?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-51908d8 elementor-widget elementor-widget-text-editor\" data-id=\"51908d8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The MS55342 course is ideal for:<\/p><ul><li><span class=\"jCAhz ChMk0b\"><span class=\"ryNqvb\">Enterprise Desktop Support Technicians (EDSTs) providing intermediate (Tier 2) support on domain-joined Windows 11 workstations, particularly in enterprise environments.<\/span><\/span><\/li><li><span class=\"jCAhz ChMk0b\"><span class=\"ryNqvb\">System administrators and support engineers who administer and troubleshoot Windows 11 workstations, devices, and users, as well as associated network and security resources.<\/span><\/span><\/li><li><span class=\"jCAhz ChMk0b\"><span class=\"ryNqvb\">IT professionals who want to enhance their skills in diagnostics, remote administration, network troubleshooting, Group Policy Objects (GPOs), security, and Windows maintenance (updates, performance) within an Active Directory context.<\/span><\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-50b4af5 elementor-widget elementor-widget-heading\" data-id=\"50b4af5\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Optimize your workstation support with Windows 11 \u2013 Support and troubleshooting<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1893d38 elementor-widget elementor-widget-text-editor\" data-id=\"1893d38\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"jCAhz ChMk0b\"><span class=\"ryNqvb\">By completing the Windows 11 Support and Troubleshooting (MS55342) course, you will develop the skills necessary to effectively diagnose and resolve incidents on Windows 11 workstations and devices in an enterprise environment (Active Directory domain).<\/span><\/span> <span class=\"jCAhz ChMk0b\"><span class=\"ryNqvb\">This course helps you improve service continuity by strengthening your capabilities in key areas: startup and recovery, devices and drivers, network connectivity (including VPN), Group Policy Objects (GPOs), security, applications, performance, and Windows updates.<\/span><\/span><\/p><p><span class=\"jCAhz ChMk0b\"><span class=\"ryNqvb\">Strengthen your troubleshooting reflexes and increase your operational efficiency.<\/span><\/span> <span class=\"jCAhz ChMk0b\"><span class=\"ryNqvb\">Register today for the MS55342 course to provide faster, more reliable, and better-structured support for Windows 11.<\/span><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2b4f00d6 e-flex e-con-boxed e-con e-parent\" data-id=\"2b4f00d6\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1c57ce35 elementor-widget elementor-widget-heading\" data-id=\"1c57ce35\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Frequently asked questions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-de0e06e elementor-widget elementor-widget-accordion\" data-id=\"de0e06e\" data-element_type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2321\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-2321\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What topics are covered in the MS55342 course?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2321\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-2321\"><p>The training covers the essential skills for supporting and troubleshooting Windows 11 in an enterprise environment (domain-joined position). You will learn about new features in Windows 11 and a troubleshooting methodology, remote administration (Windows Admin Center, Remote Desktop, Quick Assist, and PowerShell), startup troubleshooting and system recovery (Windows RE and BCD), device and driver issues, network connectivity (wired\/wireless, IPv4\/IPv6, name resolution, and VPN), GPO troubleshooting, security and authentication (Windows Hello, Secure Boot, and protection features), user state (roaming profiles and folder redirection), resource access (permissions, printers, and file recovery), application troubleshooting (Microsoft Store, AppLocker, and kiosk mode), as well as performance monitoring and Windows update management.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2322\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-2322\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Who is this training for?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2322\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-2322\"><p>This training is primarily intended for Enterprise Desktop Support Technicians who provide Tier 2 support for domain-joined Windows 11 workstations, typically in medium to large organizations. It is also suitable for IT professionals who administer and support Windows 11 workstations, devices, and users, as well as associated network and security resources.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2323\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-2323\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What prior knowledge is required to take this course?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2323\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-2323\"><p>The course is at an intermediate level. It is recommended to have a basic understanding of networking (addressing, name resolution, connectivity and VPN), knowledge of Active Directory\/AD DS, experience with Windows client (<a href=\"https:\/\/www.eccentrix.ca\/en\/courses\/microsoft\/microsoft-365\/windows-11-troubleshooting-training\/\" target=\"_blank\" rel=\"noopener\">installation, configuration and troubleshooting<\/a>), as well as basic knowledge of security and PowerShell.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2324\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-2324\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What are the main benefits of this training?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2324\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-2324\"><p>Upon completion of this training, you will be better equipped to diagnose Windows 11 incidents more quickly, standardize your interventions using a structured troubleshooting methodology, and reduce workstation downtime. You will also strengthen your ability to address critical business issues, including startup, networking, Group Policy Objects (GPOs), security, applications, and updates.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2325\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-2325\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Does the training include practical exercises?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2325\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-2325\"><p>Yes. The training includes labs associated with the modules to practice troubleshooting tools and scenarios, including remote administration, recovery, networking, GPOs, security, applications, as well as monitoring and maintenance.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2326\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-2326\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How does this training improve support for IT environments?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2326\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-2326\"><p>It improves the quality and consistency of support by strengthening your ability to handle recurring and complex Windows 11 incidents in an enterprise environment. You will develop better diagnostic skills, a greater mastery of Windows 11 tools, and a clearer understanding of the interactions between the client workstation, the Active Directory domain, group policies, security, and the network.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2327\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-2327\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Is the MS55342 course offered in a virtual, remote format?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2327\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-2327\"><p>Yes, training can be offered in a virtual classroom, depending on the schedule and sessions available at Eccentrix.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2328\" class=\"elementor-tab-title\" data-tab=\"8\" role=\"button\" aria-controls=\"elementor-tab-content-2328\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What discount and financing options are available for MS55342 training?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2328\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"8\" role=\"region\" aria-labelledby=\"elementor-tab-title-2328\"><p>Discount and financing options depend on your Eccentrix terms (e.g., corporate agreements, volume, public sector or one-time promotions).<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"What topics are covered in the MS55342 course?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>The training covers the essential skills for supporting and troubleshooting Windows 11 in an enterprise environment (domain-joined position). You will learn about new features in Windows 11 and a troubleshooting methodology, remote administration (Windows Admin Center, Remote Desktop, Quick Assist, and PowerShell), startup troubleshooting and system recovery (Windows RE and BCD), device and driver issues, network connectivity (wired\\\/wireless, IPv4\\\/IPv6, name resolution, and VPN), GPO troubleshooting, security and authentication (Windows Hello, Secure Boot, and protection features), user state (roaming profiles and folder redirection), resource access (permissions, printers, and file recovery), application troubleshooting (Microsoft Store, AppLocker, and kiosk mode), as well as performance monitoring and Windows update management.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Who is this training for?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>This training is primarily intended for Enterprise Desktop Support Technicians who provide Tier 2 support for domain-joined Windows 11 workstations, typically in medium to large organizations. 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