{"id":59843,"date":"2026-07-08T19:12:36","date_gmt":"2026-07-08T19:12:36","guid":{"rendered":"https:\/\/www.eccentrix.ca\/?post_type=formation&#038;p=59843"},"modified":"2026-08-30T19:35:47","modified_gmt":"2026-08-30T19:35:47","slug":"dynamics-365-sales-training-ab-6003","status":"publish","type":"formation","link":"https:\/\/www.eccentrix.ca\/en\/courses\/microsoft\/dynamics-365\/dynamics-365-sales-training-ab-6003\/","title":{"rendered":"Introduction to sales in Dynamics 365 (AB-6003)"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"59843\" class=\"elementor elementor-59843 elementor-59819\" data-elementor-post-type=\"formation\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7c904ea e-flex e-con-boxed e-con e-parent\" data-id=\"7c904ea\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-326cc8c7 e-con-full e-flex e-con e-child\" data-id=\"326cc8c7\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-21b6e59c elementor-widget elementor-widget-heading\" data-id=\"21b6e59c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Introduction to sales in Dynamics 365 AB-6003 Training Plan: Detailed Modules<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7e5e29af elementor-widget elementor-widget-accordion\" data-id=\"7e5e29af\" data-element_type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h6 id=\"elementor-tab-title-2121\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-2121\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Module 1: Describe the foundations of Dynamics 365 customer engagement apps<\/a>\n\t\t\t\t\t<\/h6>\n\t\t\t\t\t<div id=\"elementor-tab-content-2121\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-2121\"><ul><li>Describe customer engagement apps in Dynamics 365<\/li><li>Describe the cross-solution capabilities of customer engagement apps<\/li><li>Navigate to and within customer engagement apps<\/li><li>Describe the Timeline feature in customer engagement apps<\/li><li>Exercise &#8211; Navigate Dynamics 365 apps<\/li><li>Explore prompting in Dynamics 365 apps with Copilot Chat<\/li><li>Describe security in customer engagement apps<\/li><li>Describe the AI form filling assistant<\/li><li>Manage daily actions with the communications assistant<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h6 id=\"elementor-tab-title-2122\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-2122\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Module 2: Explore lead generation in Dynamics 365<\/a>\n\t\t\t\t\t<\/h6>\n\t\t\t\t\t<div id=\"elementor-tab-content-2122\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-2122\"><ul><li>Describe use cases for Customer Insights &#8211; Journeys<\/li><li>Describe lead generation and nurturing<\/li><li>Describe segments<\/li><li>Describe marketing email<\/li><li>Describe forms<\/li><li>Describe journeys<\/li><li>Exercise &#8211; Build and use a lead nurturing journey template<\/li><li>Simulation &#8211; Create a customer journey<\/li><li>Describe event management<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h6 id=\"elementor-tab-title-2123\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-2123\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Module 3: Explore lead qualification in Dynamics 365<\/a>\n\t\t\t\t\t<\/h6>\n\t\t\t\t\t<div id=\"elementor-tab-content-2123\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-2123\"><ul><li>Describe use cases for Dynamics 365 Sales<\/li><li>Describe the lead to opportunity process<\/li><li>Describe using AI in sales prospecting<\/li><li>Describe the work list and sequences<\/li><li>Describe the use of the Sales Qualification Agent in prospecting<\/li><li>Describe the Sales Research Agent in prospecting<\/li><li>Describe the use of Sales in Microsoft 365 Copilot in prospecting<\/li><li>Exercise &#8211; Work with the Sales Accelerator Work List<\/li><li>Explore the Sales mobile app<\/li><li>Describe LinkedIn Sales Navigator<\/li><li>Describe the full AI-assisted lead qualification process<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h6 id=\"elementor-tab-title-2124\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-2124\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Module 4: Identify customer needs and explore relationships in Dynamics 365<\/a>\n\t\t\t\t\t<\/h6>\n\t\t\t\t\t<div id=\"elementor-tab-content-2124\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-2124\"><ul><li>Describe the Sales Close Agent<\/li><li>Describe the use of the Sales Close Agent &#8211; Research<\/li><li>Describe the use of the Sales Close Agent &#8211; Engage<\/li><li>Describe the use of the Sales Research Agent in customer engagement<\/li><li>Use AI agents to analyze pipeline, qualify leads, and engage opportunities<\/li><li>Describe the use of Sales in Microsoft 365 Copilot in customer engagement<\/li><li>Describe the Focused View in the sales process<\/li><li>Describe collaboration with Microsoft Teams in the sales process<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h6 id=\"elementor-tab-title-2125\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-2125\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Module 5: Explore how to negotiate deal terms and address objections in Dynamics 365 Sales<\/a>\n\t\t\t\t\t<\/h6>\n\t\t\t\t\t<div id=\"elementor-tab-content-2125\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-2125\"><ul><li>Describe Copilot in sales and negotiation<\/li><li>Describe the product catalog in Dynamics 365 Sales<\/li><li>Describe the Sales Close Agent in negotiation<\/li><li>Describe the use of the Sales Research Agent in negotiation<\/li><li>Describe the use of Microsoft 365 Copilot in negotiation<\/li><li>Describe the AI-assisted deal negotiation process<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h6 id=\"elementor-tab-title-2126\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-2126\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Module 6: Describe how to close customer deals in Dynamics 365<\/a>\n\t\t\t\t\t<\/h6>\n\t\t\t\t\t<div id=\"elementor-tab-content-2126\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-2126\"><ul><li>Describe the use of the Sales Close Research Agent in closing<\/li><li>Describe the use of the Sales Close Agent in Engage mode<\/li><li>Describe the use of the Sales Research Agent in closing<\/li><li>Describe the use of Sales in Microsoft 365 Copilot in closing<\/li><li>Review the sales close process in Dynamics 365 with AI assistance<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h6 id=\"elementor-tab-title-2127\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-2127\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Module 7: Describe sales account management in Dynamics 365<\/a>\n\t\t\t\t\t<\/h6>\n\t\t\t\t\t<div id=\"elementor-tab-content-2127\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-2127\"><ul><li>Describe the core capabilities of Dynamics 365 Customer Insights \u2013 Data<\/li><li>Describe unified customer profiles<\/li><li>Describe measures, segments, and predictions<\/li><li>Describe churn risk prediction and Customer Lifetime Value to manage accounts<\/li><li>Describe how to Dynamics 365 Customer Insights &#8211; Data in other apps<\/li><li>Describe Copilot in Sales as part of account management<\/li><li>Describe the Sales Research Agent in account management<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h6 id=\"elementor-tab-title-2128\" class=\"elementor-tab-title\" data-tab=\"8\" role=\"button\" aria-controls=\"elementor-tab-content-2128\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Module 8: Explore forecasting, pipeline management, and analytics in Dynamics 365 Sales<\/a>\n\t\t\t\t\t<\/h6>\n\t\t\t\t\t<div id=\"elementor-tab-content-2128\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"8\" role=\"region\" aria-labelledby=\"elementor-tab-title-2128\"><ul><li>Describe forecasting in Dynamics 365 Sales<\/li><li>Describe pipeline management<\/li><li>Describe Relationship Intelligence and analytics<\/li><li>Describe how to monitor the agents<\/li><li>Describe Copilot in Sales in forecasting and reporting<\/li><li>Describe the Sales Qualification Agent in forecasting and reporting<\/li><li>Describe the Sales Close Agent in forecasting and reporting<\/li><li>Exercise &#8211; Experience the supervisor workflow<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<h6 id=\"elementor-tab-title-2129\" class=\"elementor-tab-title\" data-tab=\"9\" role=\"button\" aria-controls=\"elementor-tab-content-2129\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Module 9: Describe shared capabilities in Dynamics 365 customer engagement apps<\/a>\n\t\t\t\t\t<\/h6>\n\t\t\t\t\t<div id=\"elementor-tab-content-2129\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"9\" role=\"region\" aria-labelledby=\"elementor-tab-title-2129\"><ul><li>Describe the options for tailoring customer engagement apps to meet business needs<\/li><li>Enhance customer engagement apps with Microsoft Power Platform Integration<\/li><li>Describe reporting capabilities including charts, dashboards, and views<\/li><li>Describe Microsoft 365 integrations<\/li><li>Describe the capabilities of Copilot in customer engagement apps<\/li><li>Describe autonomous agents in Dynamics 365<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6efbe061 e-con-full e-flex e-con e-child\" data-id=\"6efbe061\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-132b38b elementor-widget elementor-widget-heading\" data-id=\"132b38b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Recommended prerequisite knowledge<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-31800199 elementor-widget elementor-widget-text-editor\" data-id=\"31800199\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"mb-1 mt-2 whitespace-pre-line leading-relaxed first:mt-0\" data-sentry-component=\"P\" data-sentry-source-file=\"p.tsx\">A basic understanding of CRM principles, customer relationship management, and Microsoft 365\/Power Platform tools is recommended.<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-18428330 e-flex e-con-boxed e-con e-parent\" data-id=\"18428330\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4beaf844 elementor-widget elementor-widget-heading\" data-id=\"4beaf844\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Eccentrix Corner Articles: Dynamics 365 Sales Resources AB-6003<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b55ba83 elementor-widget elementor-widget-text-editor\" data-id=\"b55ba83\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Explore our technical articles on Dynamics 365 Sales AB-6003 published on Eccentrix Corner. These resources delve into key concepts, share best practices, and provide practical guides to maximize your learning and success. Our experts share concrete insights to help you master the sales cycle in Dynamics 365, account and contact management, lead and opportunity tracking, and integration with Microsoft 365 and Power Platform.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-04595f7 elementor-grid-2 elementor-posts--thumbnail-left elementor-grid-tablet-1 elementor-posts--align-left elementor-grid-mobile-1 elementor-widget elementor-widget-posts\" data-id=\"04595f7\" data-element_type=\"widget\" data-settings=\"{&quot;classic_columns&quot;:&quot;2&quot;,&quot;classic_row_gap&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:25,&quot;sizes&quot;:[]},&quot;classic_columns_tablet&quot;:&quot;1&quot;,&quot;classic_columns_mobile&quot;:&quot;1&quot;,&quot;classic_row_gap_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;classic_row_gap_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"posts.classic\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-posts-container elementor-posts elementor-posts--skin-classic elementor-grid\">\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-35672 post type-post status-publish format-standard has-post-thumbnail hentry category-eccentrix-corner tag-cloud tag-microsoft-365\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/www.eccentrix.ca\/en\/eccentrix-corner\/understanding-crm-and-erp-beyond-the-acronyms\/\" tabindex=\"-1\" >\n\t\t\t<div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"72\" src=\"https:\/\/www.eccentrix.ca\/wp-content\/uploads\/2025\/06\/CRM_vs_ERP_Business_Applications-300x72.png\" class=\"attachment-medium size-medium wp-image-35685\" alt=\"Image representing components of CRM and ERP - Eccentrix\" srcset=\"https:\/\/www.eccentrix.ca\/wp-content\/uploads\/2025\/06\/CRM_vs_ERP_Business_Applications-300x72.png 300w, https:\/\/www.eccentrix.ca\/wp-content\/uploads\/2025\/06\/CRM_vs_ERP_Business_Applications-1024x245.png 1024w, https:\/\/www.eccentrix.ca\/wp-content\/uploads\/2025\/06\/CRM_vs_ERP_Business_Applications-768x184.png 768w, https:\/\/www.eccentrix.ca\/wp-content\/uploads\/2025\/06\/CRM_vs_ERP_Business_Applications-1536x368.png 1536w, https:\/\/www.eccentrix.ca\/wp-content\/uploads\/2025\/06\/CRM_vs_ERP_Business_Applications.png 1922w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/div>\n\t\t<\/a>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h5 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/www.eccentrix.ca\/en\/eccentrix-corner\/understanding-crm-and-erp-beyond-the-acronyms\/\" >\n\t\t\t\tUnderstanding CRM and ERP: Beyond the Acronyms\t\t\t<\/a>\n\t\t<\/h5>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-19034 post type-post status-publish format-standard has-post-thumbnail hentry category-eccentrix-corner tag-cloud tag-microsoft-365\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/www.eccentrix.ca\/en\/eccentrix-corner\/how-microsoft-dynamics-365-and-power-platform-work-together\/\" tabindex=\"-1\" >\n\t\t\t<div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"72\" src=\"https:\/\/www.eccentrix.ca\/wp-content\/uploads\/2024\/10\/How-Microsoft-Dynamics-365-and-Power-Platform-Work-Together-300x72.jpg\" class=\"attachment-medium size-medium wp-image-19032\" alt=\"Image showing how Microsoft Dynamics 365 and Power Platform Work Together - Eccentrix\" srcset=\"https:\/\/www.eccentrix.ca\/wp-content\/uploads\/2024\/10\/How-Microsoft-Dynamics-365-and-Power-Platform-Work-Together-300x72.jpg 300w, https:\/\/www.eccentrix.ca\/wp-content\/uploads\/2024\/10\/How-Microsoft-Dynamics-365-and-Power-Platform-Work-Together-1024x245.jpg 1024w, https:\/\/www.eccentrix.ca\/wp-content\/uploads\/2024\/10\/How-Microsoft-Dynamics-365-and-Power-Platform-Work-Together-768x184.jpg 768w, https:\/\/www.eccentrix.ca\/wp-content\/uploads\/2024\/10\/How-Microsoft-Dynamics-365-and-Power-Platform-Work-Together-1536x368.jpg 1536w, https:\/\/www.eccentrix.ca\/wp-content\/uploads\/2024\/10\/How-Microsoft-Dynamics-365-and-Power-Platform-Work-Together.jpg 1922w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/div>\n\t\t<\/a>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h5 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/www.eccentrix.ca\/en\/eccentrix-corner\/how-microsoft-dynamics-365-and-power-platform-work-together\/\" >\n\t\t\t\tHow Microsoft Dynamics 365 and Power Platform Work Together\t\t\t<\/a>\n\t\t<\/h5>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-2021 post type-post status-publish format-standard has-post-thumbnail hentry category-eccentrix-corner tag-cloud tag-microsoft-365\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/www.eccentrix.ca\/en\/eccentrix-corner\/core-elements-of-dynamics-365-business-central\/\" tabindex=\"-1\" >\n\t\t\t<div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"72\" src=\"https:\/\/www.eccentrix.ca\/wp-content\/uploads\/2024\/06\/core_elements_of_dynamics_365_business_central-300x72.png\" class=\"attachment-medium size-medium wp-image-1897\" alt=\"An image showing people collaborating, referring to the Dynamics 365 Business Central - Eccentrix\" srcset=\"https:\/\/www.eccentrix.ca\/wp-content\/uploads\/2024\/06\/core_elements_of_dynamics_365_business_central-300x72.png 300w, https:\/\/www.eccentrix.ca\/wp-content\/uploads\/2024\/06\/core_elements_of_dynamics_365_business_central-1024x245.png 1024w, https:\/\/www.eccentrix.ca\/wp-content\/uploads\/2024\/06\/core_elements_of_dynamics_365_business_central-768x184.png 768w, https:\/\/www.eccentrix.ca\/wp-content\/uploads\/2024\/06\/core_elements_of_dynamics_365_business_central-1536x368.png 1536w, https:\/\/www.eccentrix.ca\/wp-content\/uploads\/2024\/06\/core_elements_of_dynamics_365_business_central.png 1922w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/div>\n\t\t<\/a>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h5 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/www.eccentrix.ca\/en\/eccentrix-corner\/core-elements-of-dynamics-365-business-central\/\" >\n\t\t\t\tCore Elements of Dynamics 365 Business Central\t\t\t<\/a>\n\t\t<\/h5>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-2055 post type-post status-publish format-standard has-post-thumbnail hentry category-eccentrix-corner tag-cloud tag-microsoft-365 tag-power-platform\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/www.eccentrix.ca\/en\/eccentrix-corner\/unlocking-data-power-a-deep-dive-into-microsoft-dataverse\/\" tabindex=\"-1\" >\n\t\t\t<div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"72\" src=\"https:\/\/www.eccentrix.ca\/wp-content\/uploads\/2023\/11\/unlocking_data_power_microsoft_dataverse-300x72.jpg\" class=\"attachment-medium size-medium wp-image-18187\" alt=\"Image showing Power Platform in the context of data and application use - Eccentrix\" srcset=\"https:\/\/www.eccentrix.ca\/wp-content\/uploads\/2023\/11\/unlocking_data_power_microsoft_dataverse-300x72.jpg 300w, https:\/\/www.eccentrix.ca\/wp-content\/uploads\/2023\/11\/unlocking_data_power_microsoft_dataverse-1024x245.jpg 1024w, https:\/\/www.eccentrix.ca\/wp-content\/uploads\/2023\/11\/unlocking_data_power_microsoft_dataverse-768x184.jpg 768w, https:\/\/www.eccentrix.ca\/wp-content\/uploads\/2023\/11\/unlocking_data_power_microsoft_dataverse-1536x368.jpg 1536w, https:\/\/www.eccentrix.ca\/wp-content\/uploads\/2023\/11\/unlocking_data_power_microsoft_dataverse.jpg 1872w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/div>\n\t\t<\/a>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h5 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/www.eccentrix.ca\/en\/eccentrix-corner\/unlocking-data-power-a-deep-dive-into-microsoft-dataverse\/\" >\n\t\t\t\tUnlocking Data Power: A Deep Dive into Microsoft Dataverse\t\t\t<\/a>\n\t\t<\/h5>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-12373 post type-post status-publish format-standard has-post-thumbnail hentry category-eccentrix-corner tag-microsoft-365 tag-power-platform\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/www.eccentrix.ca\/en\/eccentrix-corner\/power-platform-integration-seamlessly-connecting-data-and-applications\/\" tabindex=\"-1\" >\n\t\t\t<div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"72\" src=\"https:\/\/www.eccentrix.ca\/wp-content\/uploads\/2024\/09\/ppltf-300x72.png\" class=\"attachment-medium size-medium wp-image-12371\" alt=\"An image showing Power Platform in the context of data and applications use - Eccentrix\" srcset=\"https:\/\/www.eccentrix.ca\/wp-content\/uploads\/2024\/09\/ppltf-300x72.png 300w, https:\/\/www.eccentrix.ca\/wp-content\/uploads\/2024\/09\/ppltf-1024x245.png 1024w, https:\/\/www.eccentrix.ca\/wp-content\/uploads\/2024\/09\/ppltf-768x184.png 768w, https:\/\/www.eccentrix.ca\/wp-content\/uploads\/2024\/09\/ppltf-1536x368.png 1536w, https:\/\/www.eccentrix.ca\/wp-content\/uploads\/2024\/09\/ppltf.png 1922w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/div>\n\t\t<\/a>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h5 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/www.eccentrix.ca\/en\/eccentrix-corner\/power-platform-integration-seamlessly-connecting-data-and-applications\/\" >\n\t\t\t\tPower Platform Integration: Seamlessly Connecting Data and Applications\t\t\t<\/a>\n\t\t<\/h5>\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<\/div>\n\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fed83e1 e-flex e-con-boxed e-con e-parent\" data-id=\"fed83e1\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-66ecbe1 elementor-widget elementor-widget-heading\" data-id=\"66ecbe1\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Microsoft Dynamics 365 sales training<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7fb659c elementor-widget elementor-widget-text-editor\" data-id=\"7fb659c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"jCAhz ChMk0b\"><span class=\"ryNqvb\">The Dynamics 365 Sales AB-6003 training course prepares participants to understand and structure the end-to-end sales cycle in Dynamics 365 Sales, while leveraging integration with Microsoft 365 and Power Platform.<\/span><\/span> <span class=\"jCAhz ChMk0b\"><span class=\"ryNqvb\">This learning path focuses on account and contact management, lead and opportunity tracking, and best practices for effectively managing sales activities and the sales pipeline.<\/span><\/span><\/p><p>Ideal for CRM consultants, sales professionals, business development managers, and Dynamics 365 users, this course enables you to develop the essential skills to adopt Dynamics 365 Sales, improve qualification and follow-up, and boost daily sales performance through structured CRM use.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f3cfffd elementor-widget elementor-widget-heading\" data-id=\"f3cfffd\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Why choose the AB-6003 course?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-85e4d81 elementor-widget elementor-widget-text-editor\" data-id=\"85e4d81\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"jCAhz ChMk0b\"><span class=\"ryNqvb\">Dynamics 365 Sales is a strategic solution for businesses looking to structure their sales approach, improve pipeline visibility, and standardize lead and opportunity tracking.<\/span><\/span> <span class=\"jCAhz ChMk0b\"><span class=\"ryNqvb\">The AB-6003 training course ensures participants understand key sales concepts within Dynamics 365 and know how to use essential features to support a modern, collaborative, and results-oriented sales process.<\/span><\/span><\/p><div class=\"mb-1 mt-2 whitespace-pre-line leading-relaxed first:mt-0\" data-sentry-component=\"P\" data-sentry-source-file=\"p.tsx\">This training enhances your expertise in sales CRM, pipeline management, lead qualification, and integration with Microsoft 365\/Power Platform, thereby strengthening your career prospects in sales, pre-sales, CRM administration, and digital transformation.<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8f9e97f elementor-widget elementor-widget-heading\" data-id=\"8f9e97f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Skills developed during training<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5c3fd4a elementor-widget elementor-widget-text-editor\" data-id=\"5c3fd4a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ol><li><p>Master the fundamentals of Dynamics 365 Sales<br \/>Learn how to navigate the application, understand sales-side CRM concepts, and leverage the integration with Microsoft 365.<\/p><\/li><li><p>Manage accounts, contacts, and sales activities<br \/>Discover how to structure customer follow-up (accounts\/contacts), schedule and track interactions (calls, emails, tasks, appointments), and ensure effective collaboration.<\/p><\/li><li><p>Qualify and track leads<br \/>Master best practices for capturing, qualifying, and nurturing leads to build a consistent and measurable pipeline.<\/p><\/li><li><p>Manage opportunities and the sales pipeline<br \/>Learn how to create, update, and track opportunities, understand the stages of the sales cycle, and improve visibility into sales progress.<\/p><\/li><li><p>Integrate Dynamics 365 Sales with Microsoft 365 and Power Platform<br \/>Develop connected uses to automate certain tasks, improve productivity and support reporting via the Microsoft ecosystem.<\/p><\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-73cce34 elementor-widget elementor-widget-heading\" data-id=\"73cce34\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Instructor-led comprehensive training<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fc49e9a elementor-widget elementor-widget-text-editor\" data-id=\"fc49e9a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>This training is delivered by experienced Dynamics 365 experts. Participants benefit from interactive sessions, real-world case studies, and hands-on labs designed to build their confidence in using Dynamics 365 Sales, managing the sales cycle (leads and opportunities), and leveraging the integration with Microsoft 365 and Power Platform.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2a7e240 elementor-widget elementor-widget-heading\" data-id=\"2a7e240\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Laboratory environment (overview)<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2b1731d elementor-widget elementor-widget-text-editor\" data-id=\"2b1731d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>You will practice in a structured lab environment with guided steps to validate your progress throughout the exercises. Depending on the lab, it is usually possible to save your progress and resume the steps later, making it easier to practice between sessions.<\/p><p>To ensure a complete experience, a Microsoft 365\/Azure <i>tenant<\/i> environment may be provided to access the features required for the course scenarios (depending on the module requirements and lab conditions).<\/p><p>After the training, access to the lab remains available for a defined period. <b>Tenant access may be time-limited<\/b>, while<b> access to the virtual machines and guided steps<\/b> remains available for up to <b>180 days<\/b>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b3b0570 e-grid e-con-full e-con e-child\" data-id=\"b3b0570\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-996615d elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"996615d\" data-element_type=\"widget\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t<figure class=\"wp-caption\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.eccentrix.ca\/wp-content\/uploads\/2024\/09\/ppltf.png\" data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-title=\"An image showing Power Platform in the context of data and applications use - Eccentrix\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6MTIzNzEsInVybCI6Imh0dHBzOlwvXC93d3cuZWNjZW50cml4LmNhXC93cC1jb250ZW50XC91cGxvYWRzXC8yMDI0XC8wOVwvcHBsdGYucG5nIn0%3D\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"72\" src=\"https:\/\/www.eccentrix.ca\/wp-content\/uploads\/2024\/09\/ppltf-300x72.png\" class=\"attachment-medium size-medium wp-image-12371\" alt=\"An image showing Power Platform in the context of data and applications use - Eccentrix\" srcset=\"https:\/\/www.eccentrix.ca\/wp-content\/uploads\/2024\/09\/ppltf-300x72.png 300w, https:\/\/www.eccentrix.ca\/wp-content\/uploads\/2024\/09\/ppltf-1024x245.png 1024w, https:\/\/www.eccentrix.ca\/wp-content\/uploads\/2024\/09\/ppltf-768x184.png 768w, https:\/\/www.eccentrix.ca\/wp-content\/uploads\/2024\/09\/ppltf-1536x368.png 1536w, https:\/\/www.eccentrix.ca\/wp-content\/uploads\/2024\/09\/ppltf.png 1922w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<figcaption class=\"widget-image-caption wp-caption-text\">Laboratory description<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-75524ba elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"75524ba\" data-element_type=\"widget\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t<figure class=\"wp-caption\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.eccentrix.ca\/wp-content\/uploads\/2024\/09\/ppltf.png\" data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-title=\"An image showing Power Platform in the context of data and applications use - Eccentrix\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6MTIzNzEsInVybCI6Imh0dHBzOlwvXC93d3cuZWNjZW50cml4LmNhXC93cC1jb250ZW50XC91cGxvYWRzXC8yMDI0XC8wOVwvcHBsdGYucG5nIn0%3D\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"72\" src=\"https:\/\/www.eccentrix.ca\/wp-content\/uploads\/2024\/09\/ppltf-300x72.png\" class=\"attachment-medium size-medium wp-image-12371\" alt=\"An image showing Power Platform in the context of data and applications use - Eccentrix\" srcset=\"https:\/\/www.eccentrix.ca\/wp-content\/uploads\/2024\/09\/ppltf-300x72.png 300w, https:\/\/www.eccentrix.ca\/wp-content\/uploads\/2024\/09\/ppltf-1024x245.png 1024w, https:\/\/www.eccentrix.ca\/wp-content\/uploads\/2024\/09\/ppltf-768x184.png 768w, https:\/\/www.eccentrix.ca\/wp-content\/uploads\/2024\/09\/ppltf-1536x368.png 1536w, https:\/\/www.eccentrix.ca\/wp-content\/uploads\/2024\/09\/ppltf.png 1922w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<figcaption class=\"widget-image-caption wp-caption-text\">Remote session opening<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0e33af3 elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"0e33af3\" data-element_type=\"widget\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t<figure class=\"wp-caption\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.eccentrix.ca\/wp-content\/uploads\/2024\/09\/ppltf.png\" data-elementor-open-lightbox=\"yes\" data-elementor-lightbox-title=\"An image showing Power Platform in the context of data and applications use - Eccentrix\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6MTIzNzEsInVybCI6Imh0dHBzOlwvXC93d3cuZWNjZW50cml4LmNhXC93cC1jb250ZW50XC91cGxvYWRzXC8yMDI0XC8wOVwvcHBsdGYucG5nIn0%3D\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"72\" src=\"https:\/\/www.eccentrix.ca\/wp-content\/uploads\/2024\/09\/ppltf-300x72.png\" class=\"attachment-medium size-medium wp-image-12371\" alt=\"An image showing Power Platform in the context of data and applications use - Eccentrix\" srcset=\"https:\/\/www.eccentrix.ca\/wp-content\/uploads\/2024\/09\/ppltf-300x72.png 300w, https:\/\/www.eccentrix.ca\/wp-content\/uploads\/2024\/09\/ppltf-1024x245.png 1024w, https:\/\/www.eccentrix.ca\/wp-content\/uploads\/2024\/09\/ppltf-768x184.png 768w, https:\/\/www.eccentrix.ca\/wp-content\/uploads\/2024\/09\/ppltf-1536x368.png 1536w, https:\/\/www.eccentrix.ca\/wp-content\/uploads\/2024\/09\/ppltf.png 1922w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t<figcaption class=\"widget-image-caption wp-caption-text\">Execution of steps<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cd24620 elementor-widget elementor-widget-text-editor\" data-id=\"cd24620\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The screenshots above are provided as examples and may vary depending on the lab version and updates.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e0d236d elementor-widget elementor-widget-heading\" data-id=\"e0d236d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Who is this training for?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-42e666b elementor-widget elementor-widget-text-editor\" data-id=\"42e666b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>CRM consultants and sales professionals using Dynamics 365<\/li><li>Sales teams, account managers, and sales representatives looking to structure their customer follow-up and manage the pipeline in Dynamics 365 Sales<\/li><li>Sales operations and digital transformation managers seeking to standardize sales processes and improve performance visibility<\/li><li>Organizations looking to modernize their sales approach through Microsoft 365\/Power Platform integration<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5a3f5bf elementor-widget elementor-widget-heading\" data-id=\"5a3f5bf\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Modernize your sales process with Dynamics 365<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-77f4fad elementor-widget elementor-widget-text-editor\" data-id=\"77f4fad\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The Microsoft Sales Presentation in Dynamics 365 (AB-6003) training course provides you with the skills needed to understand the fundamentals of Dynamics 365 Sales, structure the tracking of accounts, contacts, leads, and opportunities, and adopt best practices to effectively manage your pipeline. Register today to enhance your sales and CRM expertise with Dynamics 365.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1e488c6 e-flex e-con-boxed e-con e-parent\" data-id=\"1e488c6\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6a442ba elementor-widget elementor-widget-heading\" data-id=\"6a442ba\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Frequently Asked Questions \u2013 Microsoft AB-6003 Training (FAQ)<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1cd29ac e-flex e-con-boxed e-con e-parent\" data-id=\"1cd29ac\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6f46df9 elementor-widget elementor-widget-accordion\" data-id=\"6f46df9\" data-element_type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1161\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1161\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What topics are covered in this training?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1161\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1161\"><p>This training covers the fundamentals of sales in Dynamics 365 Sales, including navigation and getting started with the application, account and contact management, tracking sales activities, as well as lead qualification and opportunity management to effectively manage the sales pipeline.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1162\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1162\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Who is this training for?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1162\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1162\"><p>This guide is designed for CRM consultants, sales professionals, and sales teams who want to understand how Dynamics 365 Sales works, structure their sales process, and adopt best practices for customer follow-up. It is also suitable for sales operations managers and organizations that want to standardize their CRM usage.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1163\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1163\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Are there any prerequisites for this training?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1163\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1163\"><p>A basic understanding of CRM principles, customer relationship management, and Microsoft 365\/Power Platform tools is recommended. No advanced experience with Dynamics 365 is required, but familiarity with a sales or customer follow-up environment is an asset.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1164\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-1164\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">What tools and technologies are discussed?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1164\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-1164\"><p>Participants primarily work with Dynamics 365 Sales and its key functionalities (accounts, contacts, leads, opportunities, activities, and pipeline). The training also covers the associated Microsoft ecosystem, including integration with Microsoft 365 and the possibilities offered by Power Platform to support productivity and certain automation scenarios.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1165\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-1165\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><svg class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><svg class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">How can this training benefit my career?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1165\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-1165\"><p>This training enhances your ability to use a modern CRM to structure a sales process, improve opportunity tracking, and increase the quality of sales data. It develops sought-after skills (CRM, pipeline management, Microsoft tool adoption) and can support career progression into roles in sales, business operations, CRM administration, or Dynamics 365 consulting.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"What topics are covered in this training?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>This training covers the fundamentals of sales in Dynamics 365 Sales, including navigation and getting started with the application, account and contact management, tracking sales activities, as well as lead qualification and opportunity management to effectively manage the sales pipeline.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Who is this training for?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>This guide is designed for CRM consultants, sales professionals, and sales teams who want to understand how Dynamics 365 Sales works, structure their sales process, and adopt best practices for customer follow-up. 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