Training plan
Module 1: Create emails in Dynamics 365 Customer Insights - Journeys
- Manage assets
- Create marketing emails
- Personalize content
- Use brand profiles
- Use Copilot to generate email content ideas
- Style emails with AI-assisted themes
- Create content blocks
- Preview and test emails
- Check your message for errors and publish
- Send emails without building a journey
- Edit a live email
- Prevent sending emails to duplicated email addresses
Module 2: Build journeys with Dynamics 365 Customer Insights - Journeys
- Create and manage segments
- Work with triggers
- Create a journey
- Add messages to the journey
- Add AI powered action to the journey
- Add conditions to the journey
- Add activities to the journey
- Add connectors to the journey
- Publish journeys
Module 3: Guided project - Create and manage journeys with Dynamics 365 Customer Insights
- Prepare for the guided project
- Exercise – Create emails
- Exercise – Create a segment
- Exercise – Create a segment-based journey
- Exercise – Create a trigger-based journey
Recommended prerequisite knowledge
- You should be familiar with the basic features of Dynamics 365 Customer Insights and how to configure them.
Eccentrix Corner article/publication
Dynamics 365 Customer Insights Journeys Training
The Dynamics 365 Customer Insights Journeys training prepares participants to design, develop, and optimize personalized customer journeys using Dynamics 365 Customer Insights. This learning path focuses on creating advanced marketing campaigns, strategic audience segmentation, and integration with other marketing tools to improve customer engagement and organizational performance.
Ideal for functional consultants, marketing specialists, and CRM professionals, this training enables you to master essential skills in creating scalable and effective Dynamics 365 Customer Insights solutions for marketing automation.
Why Choose MS-7005 Training?
Dynamics 365 Customer Insights – Journeys is an essential tool for companies seeking to personalize their customer interactions and optimize their marketing journeys. MS-7005 training ensures that participants can create, customize, and deploy customer journeys tailored to their organization’s unique needs.
This training demonstrates your expertise in customer journey creation and Dynamics 365 marketing campaign optimization, strengthening your career prospects in marketing automation and CRM solution development.
Skills Developed During Training
Master customer journey creation for Dynamics 365
Learn to create and customize customer journeys to meet specific organizational needs and improve customer engagement.Configure and optimize audience segmentation
Implement advanced segmentation strategies to effectively target your audiences and improve conversion rates.Customize email campaigns and marketing resources
Develop personalized email campaigns and interactive marketing resources to improve efficiency and customer experience.Manage data integration and reporting
Gain expertise in customer data integration and developing custom reports for actionable marketing insights.Ensure solution scalability and performance
Design marketing solutions that adapt to business growth and are optimized for performance.Master advanced Dynamics 365 Customer Insights features
Benefit from hands-on experience and practical knowledge to fully leverage the platform’s capabilities.
Comprehensive Instructor-Led Training
This training is delivered by experienced instructors with extensive expertise in developing Dynamics 365 Customer Insights solutions. Participants benefit from interactive sessions, real case studies, and practical exercises designed to build confidence in creating advanced customer journeys.
Target Audience
This training is ideal for:
- Functional consultants specializing in marketing solutions
- Marketing professionals using Dynamics 365 Customer Insights
- CRM specialists designing scalable customer journeys
- Organizations seeking to optimize their Dynamics 365 Customer Insights implementations
Develop Advanced Marketing Solutions with Dynamics 365 Customer Insights
The Microsoft Dynamics 365 Customer Insights – Customer Journey Creation and Management Training (MS-7005) provides you with the skills needed to create and customize customer journeys that support organizational success. Register today to strengthen your expertise in Dynamics 365 Customer Insights.
Frequently Asked Questions - Microsoft MS-7005 Training (FAQ)
The course includes customer journey creation, audience segmentation, email campaign customization, and data integration with Dynamics 365 Customer Insights.
This training is intended for functional consultants, marketing specialists, CRM professionals, and anyone working with Dynamics 365 Customer Insights.
Basic experience with Dynamics 365 and marketing concepts is recommended but not mandatory.
This training establishes solid foundations for progressing toward more advanced Dynamics 365 certifications in the marketing domain.
The training covers Dynamics 365 Customer Insights – Journeys, marketing automation, audience segmentation, and integration with other Microsoft tools.
This training validates your expertise in Dynamics 365 marketing solutions, opening opportunities in marketing automation and CRM consulting.
